Service Assistant

Service Assistant

Red Lobster

Burlington, ON • On-site

CA$17.60 - CA$22/hr

Part-time

Dental, Vision, Life

Posted 6 days ago


Red Lobster rating

6.0

Company rating: 6.0 out of 10

Based on 254 frontline employees who took The Breakroom Quiz

40th of 84 rated restaurants


Job description

Overview

Why You Want to Work Here:

  • We offer weekly pay and competitive wages
  • Flexible scheduling
  • Opportunity to participate in medical, dental, vision, life insurance and short-term disability benefits
  • Discounted shift meals and a 25% discount when dining as a guest
  • Opportunities - we train and provide career opportunities so you can advance and grow 

Who We Are:

It all began with a single family-owned restaurant and the vision to give people something special:  a connection to seafood and the coast.  Over fifty years later, every seat in our over 500 restaurant family is an extension of that founding passion.  We proudly set the table for our guests' favorite meals and moments because we are more than just a place to eat and work.  We are part of the communities we serve, and this is where new friends become familiar faces. 

Your responsibilities as a Service Assistant will include, but are not limited to:

  • Welcoming every guest into our restaurant with a smile 
  • Setting up station for the shift
  • Ensuring silverware and condiments are on the table
  • Refilling drinks and pre-bussing
  • Running hot food to guests when ready in alley
  • Providing guest support for Servers as needed
  • Following all food safety and cleanliness standards
  • Clearing dishes from tables, resetting table, and cleaning seats and floors
  • Communicating table readiness
  • Breaking down items in the dish area

What it Takes to Succeed (Physical Job Requirements)

  • Must meet the minimum age requirement and authorized to work in the country you are applying
  • Ability to bend, reach, stoop and lift up to 30 pounds safely
  • Ability to move about the restaurant and remain standing for an 8 - 12 hour shift 
  • Team player with attention to detail and ability to multi-task

The physical demands described above are representative of those that must be met by employees to successfully perform this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

BIG plans are on the horizon for Red Lobster. Our team and restaurants are great today, but our future is even better. There is no better time than now to be a part of the Red Lobster Family! 

***We are proud to be an equal opportunity employer who provides a welcoming workplace for everyone. We are committed to providing equal employment opportunities to all employees and applicants without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, or veteran status***

This role is posted continuously. Although we may not have an immediate opening, we encourage you to apply, and we will reach out when a position becomes available.

Pay RangeCAD $17.60 - CAD $22.00 /Hr.Employment Type: PART_TIME

What Red Lobster employees say

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Frequently asked questions

Q: What skills or qualities help someone succeed as a Service Assistant?

A: To succeed as a Service Assistant, key technical skills include proficiency in customer relationship management software, basic computer literacy, and knowledge of industry-specific processes and procedures. Essential soft skills include excellent communication and interpersonal skills, the ability to remain calm under pressure, and a customer-centric approach to problem-solving. By possessing these technical and soft skills, a Service Assistant can provide high-quality support, build strong relationships with customers, and lay a solid foundation for career growth and advancement in customer-facing roles.

Q: What is the career path for a Service Assistant?

A: A Service Assistant typically starts as an entry-level role, providing customer support and resolving basic issues, before progressing to mid-level roles such as Customer Service Representative or Service Coordinator, where they develop skills in issue escalation, problem-solving, and team collaboration. As they gain experience, they can move into senior roles like Service Manager or Operations Lead, overseeing teams, managing service delivery, and driving process improvements. With continued growth, Service Assistants can explore long-term career prospects in leadership, training, or specialized roles like Quality Assurance or Business Development, leveraging their expertise in customer service and operations management.



Red Lobster job posting for a Service Assistant in Burlington, ON with a salary of CA$18 to CA$22 Hourly and benefits including Vision, Dental, and Life with a map of Burlington location.