About Penske Vehicle Services
Sourced by ZipRecruiter
Industry
Motor vehicle manufacturing
Company size
501 - 1,000 Employees
Headquarters location
Troy, MI, US
Year founded
1986
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 6 days ago
Penske Vehicle Services rating
8.3
Based on 18 frontline employees who took The Breakroom Quiz
44th of 324 rated vehicle maintenance
Job description
Position: Plano VSPP Coordinator
Location: Plano, TX
Reports To: Vehicle Lifecycle Manager
Description
Penske Vehicle Services is responsible for the preparation, registration, exchange, and disposal of Toyota employee lease vehicles. A variety of computer applications and software is utilized to ensure compliance with State and Department of Motor Vehicles regulations, as well as Toyota employee policies. The Plano VSPP Coordinator (Vehicle Special Purchase Program) supports an employee discounted vehicle purchase program and audits the purchase transactions to ensure compliance with the benefit guidelines.
Essential Job Functions:
Qualifications
Benefits
Location: Plano, TX
Reports To: Vehicle Lifecycle Manager
Description
Penske Vehicle Services is responsible for the preparation, registration, exchange, and disposal of Toyota employee lease vehicles. A variety of computer applications and software is utilized to ensure compliance with State and Department of Motor Vehicles regulations, as well as Toyota employee policies. The Plano VSPP Coordinator (Vehicle Special Purchase Program) supports an employee discounted vehicle purchase program and audits the purchase transactions to ensure compliance with the benefit guidelines.
Essential Job Functions:
- Audit vehicle purchase transactions for pricing and buyer information to ensure compliance with the client's benefit guidelines
- Manage transactions on a software dashboard that provides workflow and status metrics
- Review purchase submittals for completeness and accuracy, returning needed items back to the submitter for additional information or correction
- Review and process "In Progress" and "Resubmitted" transactions that were previously returned to the submitter
- Follow up with the appropriate parties for submissions on hold and escalate for support as needed
- Acknowledge and respond to emails and other communications within expected guidelines
- Provide excellent customer service to internal and external customers (requires coordination with dealerships, client employees and other parties)
- Other duties assigned by Leadership
Qualifications
- High school diploma/GED required; associate/bachelor's preferred
- Strong customer service and communication skills
- Reliable, detail-oriented, and professional
- Proficiency in MS Office (Outlook, Teams, Word, Excel, PowerPoint)
- Able to multitask, prioritize, and follow through
- Highly organized; thrives in fast-paced environments
- Works well with diverse clients and teams
- Able to stand/walk for extended periods
- Able to lift up to 50 lbs.
Benefits
- Medical, Dental, Vision, Life insurance.
- 401(k) with an employer match program.
- Paid time off (PTO).
- Short-term and long-term disability. Performance-based bonus incentive program.
What Penske Vehicle Services employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
penskevehicleservices.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Special Services Coordinator?
A: To succeed as a Special Services Coordinator, key technical skills include proficiency in case management software, knowledge of relevant laws and regulations, and strong analytical skills to assess client needs. Soft skills such as excellent communication, active listening, and problem-solving abilities are also crucial, as they enable effective collaboration with clients, families, and other stakeholders. By combining these technical and soft skills, a Special Services Coordinator can provide high-quality support, build strong relationships, and drive positive outcomes for clients, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a Special Services Coordinator?
A: A Special Services Coordinator's career path typically begins with entry-level roles such as Service Coordinator or Client Services Representative, where they assist clients with special needs or requirements. As they gain experience, they can progress to mid-level roles like Program Manager or Case Manager, overseeing the coordination of services and developing relationships with clients and stakeholders. Senior roles, such as Director of Special Services or Operations Manager, involve strategic planning, team leadership, and policy development, offering opportunities for advanced skill development in areas like project management, communication, and problem-solving.
