$17/hr
Other
Posted 18 days ago
Job description
Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!
At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity — because only when we break new ground together can we create something unique. Become part of our team of more than 17.000 employees worldwide and shape your future at HUGO BOSS!
The Spring 2026- eCommerce Operations Internwillhave the opportunity to make a true impact within a growing organization and team and gain valuable knowledge and insight into many areas of our digital business (directly operated sites servicing US/Canada/Mexico, as well as concession/drop ship retail partners).
Ecommerce Operations areas of responsibility/areas include:
Customer service policy/administration, customer survey/feedback program, site experience, fulfilment/logistics operations, payment, fraud, financial/ops reporting & benchmarking, and all other factors impacting the customer experience. The Ecommerce Operations Intern will also play a role in department projects and enhancements, including but not limited to market research, project organization, implementation support, testing, data analysis and reporting.
As a Spring 2026 Intern:
- You must be able to work on location, 20-24 hours per week
- Intern for the full Springterm - January 26, 2026 - May 8, 2026
- The minimum & maximum rate of pay will be fixed at $17per hour
- You must be a rising Junior or Senior at a local college/ university pursuing a bachelor's degree
- This position is not eligible for relocation
What you can expect:
- Active involvement in ecommerce & omnichannel related company-wide projects supporting the team in business requirement & process definition as well as implementation
- Order troubleshooting: Assist ops team members with resolving order issues caused by missing/inadequate information, fulfillment issues, complaints, fraud claims, backend system problems, etc.
- Retail partner operations: Assist team with monitoring dropship/concession partner operations, including actioning any cancelation/return requests and regular reporting
- Testing/QA: Assist ops team during monthly front and back end releases/enhancements/IT development and help to QA sites and report any issues/help to resolve them
- Creation of presentations, documents and other analyses to support project management leads in the different phases of project implementation
- Customer sentiment monitoring/reporting: Assist ops team with monitoring customer chat transcripts and survey responses and escalate any concerns to the appropriate partners internally
- Employee discount program: Assist with new user setup and prepare monthly reports for HR; assist with maintaining active user list and managing weekly additions/removals
- Ad hoc reporting/tasks: Assist ops team with miscellaneous requests and data pulls/analysis as they relate to ongoing projects or initiatives
- Competitive analysis/landscape monitoring: Monitor competitor sites and log any inventive or best-in-class customer service policies or online experiences that should be raised to internal stakeholders for consideration
- Support in workshops and meetings
Your profile:
- English language proficiency (Spanish or French a plus!)
- Strong working knowledge of Microsoft Office, particularly Excel and PowerPoint
- Detail oriented and strong communication skills
- Strong analytical and conceptual thinking, ability to contribute to team spirit through curiosity and passion for new challenges
- Experience working in SAP is a plus
- Studying a related field
- Interest in ecommerce industry
Your benefits:
- Potentially eligible for school credit
- Potential to be extended into the Fall semester, based on performance
- Fun and collaborative work environment
- Generous employee discount
The minimum & maximum pay for this position is fixed at $17per hour.
We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.
Do you feel it’s time for a new challenge at HUGO BOSS? If so, we look forward telling you all about this job opportunity in a personal conversation. <
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Operations Intern?
A: To succeed as an Operations Intern, key technical skills include proficiency in data analysis and visualization tools such as Excel, Tableau, or Power BI, as well as experience with project management software like Asana or Trello. Soft skills like strong communication, problem-solving, and time management abilities are also crucial, as they enable interns to effectively collaborate with teams, identify and resolve operational issues, and prioritize tasks efficiently. By possessing these technical and soft skills, Operations Interns can effectively support business operations, gain valuable experience, and develop a strong foundation for future career growth in operations or management roles.
Q: What is the career path for a Operations Intern?
A: A typical career progression for an Operations Intern involves transitioning from entry-level roles such as Operations Coordinator or Assistant to mid-level positions like Operations Manager or Supply Chain Analyst, where they oversee daily operations, manage logistics, and analyze data to optimize efficiency. As they gain experience, they can move into senior roles like Operations Director or Head of Supply Chain, where they develop and implement strategic plans, lead cross-functional teams, and drive business growth. Throughout their career, Operations Interns can develop skills in project management, data analysis, communication, and problem-solving, which can lead to opportunities in various industries, including finance, manufacturing, healthcare, and more.
