About Federal Signal
Sourced by ZipRecruiter
Industry
Machinery manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Oak Brook, IL, US
Year founded
1901
$42K - $60K/yr
Full-time
Medical, Retirement, PTO
Posted 28 days ago
Federal Signal rating
7.7
Based on 8 frontline employees who took The Breakroom Quiz
190th of 415 rated machine equipment manufacturers
Job description
Service Writer / Advisor
BUSINESS UNIT: Joe Johnson Equipment
BRANCH LOCATION: Rochester, New York
EMPLOYMENT TYPE:
- 1 Vacancy
- Full-time, Permanent
TOTAL REWARDS OVERVIEW:
- Anticipated Salary Range: $42,000.00-$60,000.00
- Quarterly profit-sharing bonus opportunity
- Annual salary increase opportunity
- Comprehensive health and welfare benefits
- Paid Vacation and Paid Personal Days
- 401(k) Matching Program
SUMMARY:
The Service Writer/Advisor will be focused on providing administrative and process support to the Service department, liaising with internal and external customers and ensuring the department runs efficiently on a day-to-day basis.
ABOUT YOU:
- Passion for customer service
- Ability to organize, multitask and plan work efficiently
- Positive and collaborative attitude
- Strong communicator
POSITION REQUIREMENTS/QUALIFICATIONS:
Education/Certification:
- High School Diploma, GED or equivalent
- Valid driver’s license with a clean driver’s abstract
- Must be able to pass a pre-employment background check
Experience:
- 3+ years’ experience in a related administrative/customer service position
- Experience preparing quotes and opening/closing work orders
- Experience with MS Office suite and other dealership/customer work order system
- Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset
POSITION RESPONSIBILITIES:
- Manage customer relations for the service department by receiving phone calls and emails and responding in a timely manner
- Open and close work orders in alignment with internal procedures
- Prepare service quotes
- Edit and update all work orders to ensure accurate capture of all billable items
- Provide unit history to the service department for incoming repairs
- Assist with shop scheduling to ensure optimal efficiency and customer service
- Conduct shop walkthroughs with Service Manager to capture real time status updates
- Prepare and submit bi-weekly payroll reports
- Work with the accounting department to ensure customer accounts are in good standing
- Ensure on-time billing for all customers
- Maintain service files and ensure all documentation is in compliance
- Process warranty claims
- Resolve and/or escalate customer concerns and maintain positive customer relations
- Collaborate with parts department to ensure timely processes
- Completed additional tasks as required
WHY WORK AT JJE?
- Talented, dedicated and passionate team to work with
- Exceptional best-in-class products and service offerings for our customers
- Charitable Giving Program
- Educational Scholarship Program
- Tuition Reimbursement
- Employee & Family Assistance Program (EAP)
Our Core People Values
Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition
______________________________________________________________________________
If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.______________________________________________________________________________
#USAJJE
federalsignal.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Service Writer Advisor?
A: To succeed as a Service Writer Advisor, key technical skills include proficiency in vehicle repair and maintenance procedures, as well as knowledge of diagnostic tools and software. Soft skills such as excellent communication, problem-solving, and interpersonal skills are also crucial, enabling advisors to effectively interact with customers, diagnose issues, and provide clear repair estimates. By combining these technical and soft skills, Service Writer Advisors can build trust with customers, resolve issues efficiently, and drive business growth, ultimately supporting their career advancement and effectiveness in the role.
Q: What is the career path for a Service Writer Advisor?
A: A Service Writer Advisor typically starts as a Service Writer, responsible for communicating with customers, diagnosing issues, and estimating repair costs. As they gain experience, they can progress to a Lead Service Writer or Service Manager role, overseeing daily operations and supervising a team. Ultimately, they may move into senior positions such as Service Director or Operations Manager, where they oversee multiple departments and drive business growth.\n\nKey opportunities for skill development and professional growth in this role include learning about vehicle repair procedures, developing strong communication and customer service skills, and gaining experience with repair estimating software and inventory management systems. Additionally, Service Writer Advisors can develop leadership skills by mentoring junior staff and contributing to business strategy development.\n\nLong-term career prospects for a Service Writer Advisor may include transitioning into dealership management, opening their own repair shop, or pursuing roles in related industries such as insurance or automotive sales.
