About ACCESS MANAGEMENT
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Orlando, FL, US
Year founded
2008
Job description
Job Overview: The Host welcomes our guests and maintains a smooth and steady flow in our restaurant service by assigning patrons to tables suitable for the guest needs and according to rotation so that servers receive an appropriate number of seatings.
Reports to: Food amp; Beverage Management
Duties:
- Assist the Servers in preparing for dinner or lunch service
- Review and confirm reservations for each service
- Greet guests and seat them at tables or in waiting areas
- Provide guests with menus
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- Answer telephone calls and respond to inquiries or transfer calls
Essential Requirements:
- Must be available Tuesday through Saturday nights and Sunday brunch
- Desire to grow within the hospitality industry is preferred
- Fluency in English both verbal and non-verbal
- Provide legible communication and directions
- Compute basic arithmetic
- At least 1 year of experience in similar position dealing with the general public
Disclaimer:
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Hostess?
A: To succeed as a Hostess, key technical skills include proficiency in point-of-sale systems, knowledge of menu items and ingredients, and ability to manage cash and credit transactions accurately. Essential soft skills include excellent communication and interpersonal skills, strong multitasking and time management abilities, and a warm and welcoming demeanor to create a positive guest experience. By possessing these technical and soft skills, a Hostess can effectively manage front-of-house operations, provide exceptional customer service, and contribute to a positive and efficient dining environment, ultimately supporting career growth and effectiveness in the role.
Q: What is the career path for a Hostess?
A: A Hostess typically starts as an entry-level position, progressing to roles such as Server or Food and Beverage Coordinator, where they develop skills in customer service, time management, and team collaboration. As they gain experience, they may move into mid-level positions like Assistant Manager or Shift Leader, where they oversee daily operations, manage staff, and improve customer satisfaction. Ultimately, a Hostess can advance to senior roles like Restaurant Manager or General Manager, where they oversee entire establishments, develop business strategies, and lead high-performing teams, providing opportunities for long-term career growth and advancement in the hospitality industry.
