$16 - $21.25/hr
Other
Posted 9 days ago
Job description
POSITION SUMMARY: The Philadelphia Phillies are offering a postgraduate internship that runs from Summer/early Fall 2026 through the conclusion of the 2027 baseball season (approximately 12 to 15 months, depending on department needs). JOB DUTIES & RESPONSIBILITES:
- Answer incoming sales and customer service calls related to season ticket packages, group outings, and general ballpark information.
- Provide in-game service support for season ticket holders, group clients, and hospitality spaces through proactive check-ins.
- Drive client retention by securing payments from existing season ticket holders and proactively collecting final payments from group leaders.
- Deliver exceptional customer service through phone, email, text, and in-person interactions with Phillies clients and fans.
- Assist customers with mobile ticketing inquiries and troubleshoot related issues.
- Respond promptly and professionally to customer service emails and sales inquiries.
- Provide first-class service to premium seating clients during Phillies games.
- Develop a thorough working knowledge of ProVenue ticketing software, the MLB Ballpark App, KORE CRM platform, and text communication systems.
- Collaborate effectively with sales and ticket operations team members to achieve sales goals and fulfill customer service requests.
- Perform other duties as assigned.
- Qualified candidates must be recent college graduates.
- A degree in Sports Management or Business is preferred.
- Flexibility to work all Phillies home games and non-traditional hours, including nights, weekends, and holidays.
- Strong interpersonal skills with the ability to engage with clients and fans professionally.
- Excellent multitasking and organizational abilities.
- Outstanding oral and written communication skills.
- Ability to thrive in a team-oriented work environment.
- Interest in sales and marketing.
- Prior phone experience is preferred.
Frequently asked questions
Q: What skills or qualities help someone succeed as a Service Associate?
A: To succeed as a Service Associate, key technical skills include proficiency in handling customer complaints, resolving issues efficiently, and utilizing point-of-sale systems or other technology to manage transactions. Essential soft skills include excellent communication and interpersonal skills, empathy, and the ability to remain calm under pressure, as well as a strong work ethic and adaptability to handle a fast-paced environment. By possessing these technical and soft skills, Service Associates can provide exceptional customer experiences, build customer loyalty, and contribute to the overall success of the organization, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a Service Associate?
A: A Service Associate typically starts as an entry-level role, providing customer support and resolving issues, and progresses to mid-level roles such as Service Coordinator or Team Lead, where they oversee daily operations and lead teams. With experience and skill development, they can move into senior roles like Service Manager or Operations Manager, where they are responsible for strategic planning, process improvement, and team leadership. Throughout their career, Service Associates can develop skills in communication, problem-solving, and leadership, which can lead to long-term career prospects in management, customer experience, or specialized roles like training and development.
