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Strategic Payments Advisor-Banking & Merchant Services

Grand Rapids, MI · On-site

$85K - $125K/yr

Strategic Payments Advisor | Business Banking & Merchant Services Grand Rapids, MI (must reside within 100 Miles of this area) Region | Field-Based | Home Office Are you a commercial banker, business ...

PNC Bank

Sales Leader I - Merchant Services

Experience in leading virtual teams in Merchant Services sales preferred. Some travel in the territory is expected. PNC is an in-office company that fosters a supportive culture where employees can ...

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merchant services information

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$20.5K

$56.8K

$125K

How much do merchant services jobs pay per year?

As of Aug 21, 2026, the average yearly pay for merchant services in the United States is $56,769.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,500.00 and $70,500.00 per year, depending on experience, location, and employer.

What are merchant services?

Merchant services refer to a broad range of financial services designed to help businesses accept and process payments, typically from credit and debit cards. These services often include payment processing, point-of-sale (POS) systems, online payment gateways, and fraud protection tools. Merchant services providers act as intermediaries between businesses, customers, and banks to ensure secure and efficient transactions. By using merchant services, businesses can expand their payment options, streamline operations, and improve the customer experience.

What are some common challenges faced in a merchant services role and how can they be managed?

Professionals in Merchant Services often encounter challenges such as navigating complex payment processing systems, resolving transaction disputes, and staying updated with changing industry regulations. Managing these challenges typically involves maintaining strong attention to detail, proactively communicating with merchants and payment partners, and participating in ongoing training to remain knowledgeable about new products and compliance requirements. Building strong relationships with clients and internal teams is also key to efficiently addressing issues and providing excellent customer service.

What are the key skills and qualifications needed to thrive in merchant services, and why are they important?

To excel in Merchant Services, you need a solid understanding of payment processing, financial products, and sales strategies, often supported by a background in finance or business. Familiarity with point-of-sale (POS) systems, payment gateways, and industry certifications like ETA CPP is highly valued. Outstanding interpersonal skills, problem-solving ability, and customer service focus set top professionals apart. These combined competencies ensure seamless transaction management, client satisfaction, and business growth in a competitive marketplace.

What is the difference between Merchant Services vs Payment Processor?

AspectMerchant ServicesPayment Processor
Credentials/CertificationsVaries; often includes merchant account certificationsPCI DSS compliance, certifications for handling transactions
Work EnvironmentFinancial institutions, sales, customer supportTechnology companies, transaction processing centers
Employer & Industry UsageBanking, retail, e-commercePayment gateways, card networks, online merchants
Common Search/Comparison IntentUnderstanding services for accepting paymentsUnderstanding transaction processing

Merchant Services encompass a broad range of solutions for businesses to accept payments, including payment processing, point-of-sale systems, and merchant accounts. Payment Processors specifically handle the technical aspect of transmitting transaction data securely. While related, Merchant Services provide a comprehensive package, whereas Payment Processors focus on transaction handling.

More about merchant services jobs

What cities are hiring for Merchant Services jobs?

Cities with the most Merchant Services job openings:

What are the most commonly searched types of Merchant Services jobs?

The most popular types of Merchant Services jobs are:

What states have the most Merchant Services jobs?

States with the most job openings for Merchant Services jobs include:

What job categories do people searching Merchant Services jobs look for?

The top searched job categories for Merchant Services jobs are:

merchant services jobs near you
Infographic showing various Merchant Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $56,769 per year, or $27.3 per hour.

Customer Service Specialist- Merchant Services

TalentBridge

Tempe, AZ • On-site

$16.50 - $22/hr

Other

Re-posted 13 days ago

Job description

Customer Service Specialist

Are you an experienced customer service professional who thrives in a fast-paced, high-volume environment? We are partnering with a leading financial services organization that is expanding a rapidly growing business unit and is seeking Customer Service Specialists to join their team.

This is an excellent opportunity to gain experience with a nationally recognized organization while working in a collaborative, customer-focused environment with long-term contract potential.

What You'll Do
  • Handle a high volume of inbound customer calls throughout the day.
  • Deliver exceptional customer service with professionalism, empathy, and accuracy.
  • Assist business customers by answering questions, resolving issues, and providing timely solutions.
  • Build positive relationships while creating an outstanding customer experience.
  • Navigate multiple systems and document customer interactions accurately.
  • Work in a fast-paced, team-oriented call center environment.
What We're Looking For

Required Qualifications

  • Previous high-volume call center or customer service experience.
  • Excellent communication and active listening skills.
  • Professional phone presence and strong interpersonal skills.
  • Ability to multitask and remain organized in a fast-paced environment.
  • Positive attitude with a strong customer-first mindset.

Preferred Qualifications

  • Banking or financial services experience.
  • Merchant services or payment processing experience.
  • CRM or ERP system experience.
  • Microsoft Excel proficiency.
  • Experience using AI productivity tools such as Microsoft Copilot.
  • Sales, retention, or relationship management experience.
  • Bilingual candidates are encouraged to apply.
Schedule

Training

  • First two weeks: 100% onsite.

After Training

  • Hybrid schedule:
    • Monday & Friday: Remote
    • Tuesday–Thursday: Onsite

Hours

  • Standard schedule: 9:00 AM – 6:00 PM
  • Seasonal schedule (part of the year): 10:00 AM – 7:00 PM

Candidates must be available to work either schedule as business needs require.

If you're looking for a long-term opportunity with a growing team where your customer service skills can make an impact, we'd love to connect!

Apply today or message me directly to learn more.

Apply