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Merchant Services information

What is the difference between Merchant Services vs Payment Processor?

AspectMerchant ServicesPayment Processor
Credentials/CertificationsVaries; often includes merchant account certificationsPCI DSS compliance, certifications for handling transactions
Work EnvironmentFinancial institutions, sales, customer supportTechnology companies, transaction processing centers
Employer & Industry UsageBanking, retail, e-commercePayment gateways, card networks, online merchants
Common Search/Comparison IntentUnderstanding services for accepting paymentsUnderstanding transaction processing

Merchant Services encompass a broad range of solutions for businesses to accept payments, including payment processing, point-of-sale systems, and merchant accounts. Payment Processors specifically handle the technical aspect of transmitting transaction data securely. While related, Merchant Services provide a comprehensive package, whereas Payment Processors focus on transaction handling.

What are merchant services?

Merchant services refer to a broad range of financial services designed to help businesses accept and process payments, typically from credit and debit cards. These services often include payment processing, point-of-sale (POS) systems, online payment gateways, and fraud protection tools. Merchant services providers act as intermediaries between businesses, customers, and banks to ensure secure and efficient transactions. By using merchant services, businesses can expand their payment options, streamline operations, and improve the customer experience.

What are the key skills and qualifications needed to thrive in merchant services, and why are they important?

To excel in Merchant Services, you need a solid understanding of payment processing, financial products, and sales strategies, often supported by a background in finance or business. Familiarity with point-of-sale (POS) systems, payment gateways, and industry certifications like ETA CPP is highly valued. Outstanding interpersonal skills, problem-solving ability, and customer service focus set top professionals apart. These combined competencies ensure seamless transaction management, client satisfaction, and business growth in a competitive marketplace.

What are some common challenges faced in a merchant services role and how can they be managed?

Professionals in Merchant Services often encounter challenges such as navigating complex payment processing systems, resolving transaction disputes, and staying updated with changing industry regulations. Managing these challenges typically involves maintaining strong attention to detail, proactively communicating with merchants and payment partners, and participating in ongoing training to remain knowledgeable about new products and compliance requirements. Building strong relationships with clients and internal teams is also key to efficiently addressing issues and providing excellent customer service.
What are the most commonly searched types of Merchant Services jobs in California? The most popular types of Merchant Services jobs in California are:
What are popular job titles related to Merchant Services jobs in California? For Merchant Services jobs in California, the most frequently searched job titles are:
What job categories do people searching Merchant Services jobs in California look for? The top searched job categories for Merchant Services jobs in California are:
What cities in California are hiring for Merchant Services jobs? Cities in California with the most Merchant Services job openings:
Merchant Services jobs near you
Infographic showing various Merchant Services job openings in California as of August 2026, with employment types broken down into 76% Full Time, 16% Part Time, 3% Temporary, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution.

Customer Support - Merchant Services

Source One Payment Solutions Inc

Commerce, CA • On-site

$12 - $17/hr

Other

Re-posted 8 days ago

Job description

JOB HOURS: Monday - Friday 9am - 5pm

JOB LOCATION:6055 E Washington Blvd.Commerce, CA 90040

JOB OVERVIEW

Source One Payment Solutions offers an array of merchant services, supplying credit card processing terminals, POS systems, Virtual Gateways, and other processing methods. We are located in Commerce, CA and provide services to merchants throughout the U.S. states.

JOB DESCRIPTIONThe Merchant Account Support Agent will be part of our Operations Department and will be responsible for supporting the business and technical needs of our growing merchant base. You will be assisting existing merchants with their merchant services accounts through e-mail, phone calls and the CRM as well as assisting and providing sales agent support.

RESPONSIBILITIES AND DUTIES

  • Provide extraordinary client service to merchants via inbound phone calls, email or chat.
  • Provide extraordinary service and sales support to agents and partners.
  • Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
  • Answer merchant questions and resolves customer support problems related to billing, account management and troubleshooting.
  • Help to ensure incoming requests are handled in a timely manner and communicating with other departments, managers, and Business Consultants.
  • Thoroughly describe and document work using call ticketing systems.
  • Update the ticketing system and advance tickets with current status of all ongoing issues and Merchant Contacts.
  • Ongoing on the spot training and updates for Business Consultants.
  • Assisting with the installation of equipment and services for merchants

SKILLS NEEDED

  • Customer service experience required.
  • Prior experience in call center, financial industry or ecommerce environments is preferred.
  • Confirmed commitment to quality and customer service.
  • Strong customer service skills and follow-thru skills.
  • Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving, and multi-tasking skills required.
  • Punctual, regular and consistent attendance.
  • Bi-lingual (Spanish) is a plus but not required.
  • Computer Skills, including Microsoft Office and Outlook.
  • Proven prior CRM or database experience is preferred.
  • 2+ years Customer Service/Technical Support experience preferred, but not required.
  • Experience in the banking or credit card processing industry preferred, but not required.

REQUIRED EDUCATION AND EXPERIENCE

  • High school diploma or equivalent is required
  • Knowledge of customer service core principles and practices.

Job Type: Full-time

Salary: $12.00 to $17.00 /hour

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