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Managed Services Jobs (NOW HIRING)

Pwc

Managed Services, Epic Director

Los Angeles, CA

$155K - $410K/yr

Industry/Sector Not Applicable Specialism Managed Services Management Level Director & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of ...

Socket.dev

Director- Managed Services

Boston, MA · On-site

$113 - $138/hr

To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of ...

New

KLH Consulting, Inc.

Be Seen First

Managed Services Technician

Santa Rosa, CA · On-site

$24.04 - $35/hr

Summary: The Managed Services Technician is responsible for providing exceptional technical support to our managed services clients both remotely and onsite. This position serves as one of the ...

Lightedge

Managed Services Technician

Phoenix, AZ · On-site

This position will be responsible for the VM creation, OS deployment, troubleshooting, and support of managed service customer environments, along with patching, and service layering. This position ...

Light Edge

Managed Services Technician

Dallas, TX · On-site

This position will be responsible for the VM creation, OS deployment, troubleshooting, and support of managed service customer environments, along with patching, and service layering. This position ...

Myriad360

Managed Services Enterprise Services Architect

$70.75 - $91/hr

About The Role The Managed Services Enterprise Architect - Virtualization Technologies serves as a senior technical leader responsible for the architecture, implementation, optimization, and ongoing ...

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managed services information

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$23.5K

$73.5K

$144.5K

How much do managed services jobs pay per year?

As of Aug 20, 2026, the average yearly pay for managed services in the United States is $73,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What are managed services?

Managed services refer to the practice of outsourcing the responsibility for maintaining, and anticipating the need for, a range of processes and functions to improve operations and cut expenses. Typically, a managed service provider (MSP) remotely manages a customer's IT infrastructure and/or end-user systems on a proactive basis. This can include services like network management, cybersecurity, cloud services, and help desk support. Businesses use managed services to access specialized expertise, enhance efficiency, and focus more on their core operations.

What are the key skills and qualifications needed to thrive in managed services, and why are they important?

To excel in Managed Services, you typically need a strong background in IT infrastructure, troubleshooting, and service management, often supported by a relevant degree or certifications like ITIL or CompTIA. Familiarity with monitoring tools (e.g., SolarWinds, Nagios), ticketing systems, and cloud platforms is essential for daily operations. Outstanding communication, problem-solving skills, and a customer-centric mindset help build trust and resolve client issues effectively. These skills ensure reliable service delivery, high customer satisfaction, and efficient management of complex IT environments.

What are the typical challenges faced by professionals working in managed services, and how can they be addressed?

Professionals in Managed Services often encounter challenges such as managing multiple client accounts simultaneously, adapting to evolving technologies, and ensuring consistent service delivery under tight SLAs (Service Level Agreements). Success in this role involves strong organizational skills, proactive communication with clients, and close collaboration with internal technical teams to resolve issues quickly. Continuous learning and staying updated on industry best practices also help in overcoming these challenges and providing high-quality, reliable support.

What is the difference between Managed Services vs Network Administrator?

AspectManaged ServicesNetwork Administrator
CertificationsCompTIA Network+, Cisco CCNA, Microsoft certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentManaged service providers, client sites, remote supportIn-house IT teams, corporate offices, data centers
Employer & Industry UsageIT service providers, MSPs, tech companiesLarge organizations, corporations, government agencies
Primary FocusProactive management of IT infrastructure, 24/7 supportNetwork setup, maintenance, troubleshooting, and security

Managed Services and Network Administrators both require networking certifications and work in IT environments. Managed Services focus on providing ongoing, proactive support across multiple clients, often remotely, while Network Administrators manage and maintain an organization's internal network infrastructure directly. The roles overlap but differ mainly in scope, environment, and service delivery approach.

More about managed services jobs

What cities are hiring for Managed Services jobs?

Cities with the most Managed Services job openings:

What are the most commonly searched types of Managed Services jobs?

The most popular types of Managed Services jobs are:

What states have the most Managed Services jobs?

States with the most job openings for Managed Services jobs include:

managed services jobs near you
Infographic showing various Managed Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $73,544 per year, or $35.4 per hour.

Managed Services Engineer

nDivision Services Inc

Dallas, TX

$45K - $75K/yr

Full-time

Re-posted 18 hours ago

Job description

Sr. Managed Services Specialist/Engineer
The Sr. Managed Services Specialist/Engineer is responsible for resolving incoming technical telephone requests, service desk tickets, and email requests for technical assistance on a wide variety of hardware and software applications. The Sr. Managed Services Specialist/Engineer also acts as an escalation point for the Managed Services Specialists. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Having the ability to adapt quickly to changing priorities and fluctuations in workflow are requirements of the Sr. Managed Services Specialist/Engineer role as well as the ability to multitask. All Managed Services Specialists/Engineers are subject to shift changes to adapt to the business needs of the Service Desk and Network Operations Center.
Key Responsibilities:
Incident and Request Handling
  • Provide comprehensive technical support services to support customers
  • Work within Service Level Agreements, as dictated by contract
  • Follow defined incident and problem management process to manage, resolve and escalate requests
  • Use all available Knowledge Management Tools during the incident or request
  • Take all necessary steps to ensure customer satisfaction
Incident and Request Logging
  • Create and submit detailed notes documenting customer interactions within the ticketing system. Accuracy, thoroughness, and timeliness are key.
  • Confirm and update customer profile information as needed
Escalation
  • Promptly notify management of any potentially “dissatisfied" customers
  • Follow all documented escalation procedures, including hand off times, for issues requiring 3rd party intervention
Open Incident and Request Management
  • Follow all documented procedures to handle open incidents or requests, including monitoring open ticket queues, placing follow up phone calls, etc.
​Other tasks
  • Perform customer support
  • Create documentation for new or improved processes as needed
Required Skills:
  • Previous experience working for a Managed Services Provider.
  • Use of a ticketing system.
  • Demonstrated experience troubleshooting and resolving issues with:
  • Local and network printers
  • Administration of Windows Servers
  • Familiarity with Microsoft Exchange and Remote Desktop Services
  • LAN/WAN and basic network troubleshooting
  • Microsoft Office Suite, Office 365, Azure and Windows Operating Systems (Desktop and Server)
  • Experience with implementation, configuration, migration and monitoring of infrastructure from the following vendors is a plus:
  • Dell, HP, Nutanix, Microsoft, Cisco, Silverpeak, Veeam, Symantec, Commvault
  • Experience with Kaseya is a plus
  • Experience with IPsoft IPcenter is a plus
  • Strong organization skills and the ability to work on many tasks simultaneously in a high-pressure environment.
  • Strong interpersonal skills, including strong verbal, written communication skills and excellent listening skills.
  • Extensive use of Microsoft Office.
  • Superior verbal and written communication; attention to detail; and strong organizational skills.
  • Ability to successfully pass a background security check
Education:
  • BA or Vocational school degree preferred or equivalent work experience
  • Microsoft Certified Professional certification a plus
Experience:
  • Minimum of 5 years of previous technical support experience working for a Manage Services provider performing computer support required
Hours:
10am to 10pm 4 days’ on/4 days off
OR
10pm to 10am 4 days’ on/4 days off
OR
6,7,8,9am - 3, 4, 5, 6pm M-F
Job Type: Full-time

Salary: $45,000.00 to $75,000.00 /year
Experience:
previous technical support experience in similar role: 10 years (Required)
Education:
Associate (Preferred)
Location:
Dallas, TX (Required)

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