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Workplace Experience Ambassador Jobs (NOW HIRING)

JLL

Workplace Experience Ambassador

Andover, MA

The Workplace Experience Ambassador serves as the first point of contact for employees, visitors, and guests, delivering a welcoming and seamless workplace experience. This role is responsible for ...

JLL

Workplace Experience Ambassador

Bellevue, WA

... experience to a new industry, join our team as we help shape a brighter way forward. Job Title: Workplace AmbassadorWhat this job involves: The Workplace Ambassador plays a crucial role in creating a ...

JLL

Workplace Experience Ambassador

Bellevue, WA

Workplace Experience Coordinator Please note: This is a part-time position (12 hours per week). Benefits are not applicable. What this job involves: The Workplace Experience Coordinator delivers ...

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Workplace Experience Ambassador information

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How much do workplace experience ambassador jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for workplace experience ambassador in the United States is $20.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

How does a Workplace Experience Ambassador typically collaborate with other departments to enhance employee satisfaction?

Workplace Experience Ambassadors frequently partner with departments such as Facilities, Human Resources, and IT to ensure a seamless and welcoming experience for employees and visitors. They may coordinate with HR to organize events or onboarding sessions, work with Facilities to address workspace concerns, and liaise with IT to support technology needs in communal areas. This cross-departmental collaboration helps create a positive and productive environment, making employees feel valued and supported throughout their workday.

What is a Workplace Experience Ambassador?

A Workplace Experience Ambassador is a professional responsible for creating a welcoming, engaging, and efficient work environment for employees and visitors. They often manage front-of-house operations, coordinate events, support facilities management, and serve as a key point of contact for workplace services. Their goal is to enhance employee satisfaction, promote company culture, and ensure that the workplace operates smoothly. This role is common in modern offices focused on employee well-being and productivity.

What is the difference between Workplace Experience Ambassador vs Office Coordinator?

AspectWorkplace Experience AmbassadorOffice Coordinator
Primary RoleEnhances employee experience, fosters community, manages amenitiesCoordinates daily office operations, schedules, and administrative tasks
Required SkillsInterpersonal skills, event planning, customer serviceOrganizational skills, communication, multitasking
Work EnvironmentDynamic, employee-facing, event-drivenAdministrative, operational, office-based
Common Employer UsageTech companies, large corporate officesCorporate, administrative settings

While both roles support office functions, the Workplace Experience Ambassador focuses on creating a positive environment and engaging employees, whereas the Office Coordinator handles administrative and operational tasks to ensure smooth office operations.

What are the key skills and qualifications needed to thrive as a Workplace Experience Ambassador, and why are they important?

To thrive as a Workplace Experience Ambassador, you need strong customer service skills, organizational abilities, and often a background in hospitality or facilities management. Familiarity with workplace management software, visitor registration systems, and basic office technology is typically expected. Exceptional interpersonal skills, proactivity, and a positive attitude set top performers apart in this role. These skills ensure a welcoming, efficient, and engaging work environment that enhances employee satisfaction and productivity.
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Workplace Experience Ambassador jobs near you
Infographic showing various Workplace Experience Ambassador job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $42,047 per year, or $20.2 per hour.

Workplace Experience Ambassador

SPS North America

New York, NY • On-site

$25 - $27/hr

Full-time, Part-time

Re-posted yesterday

Job description

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Schedule: Monday–Friday | 8:00 AM – 5:00 PM

Elevate Every Moment

We're seeking a proactive, client-focused Workplace Experience Ambassador to transform the office into a welcoming, seamless, and memorable environment. You'll be the warm welcome in the morning, the thoughtful touch throughout the day, and the fond farewell at the end — creating an exceptional in-office experience for clients, visitors, and employees.

This role combines hospitality, administrative coordination, and personalized service, making it ideal for someone who thrives on delighting others and going above and beyond to exceed expectations.

What You'll Do

Client Engagement

  • Greet and welcome clients and guests with warmth and professionalism
  • Anticipate client needs and deliver personalized, thoughtful service
  • Maintain client preference profiles to tailor experiences and surprise-and-delight moments
  • Build lasting relationships and positively shape the office culture

Office and Concierge Services

  • Serve as the central point of contact for client requests, ensuring timely follow-up and resolution
  • Provide information and arrange services, including transportation, local amenities, and dining experiences
  • Support document scanning, printing, and office supply delivery

Event and Catering Support

  • Coordinate catering for meetings and events, ensuring high-quality presentation
  • Assist in planning and executing office events, including setup, decorations, and guest management

Workspace Management

  • Conduct regular floor walks to ensure common areas are clean, organized, and welcoming
  • Monitor and restock supplies, manage printers, and secure unclaimed print jobs
  • Maintain client lounges, reception areas, and shared spaces at a high standard

Feedback and Continuous Improvement

  • Gather and analyze client feedback to enhance services and improve experiences
  • Proactively identify areas for improvement and implement solutions

Emergency Response

  • Be familiar with emergency procedures and guide clients and guests safely in emergency situations
  • Serve as a point of contact for client safety and well-being

What You Bring

  • High School Diploma required, degree in hospitality or related field preferred
  • Experience in client-facing or hospitality roles in a corporate setting
  • Strong communication, organization, and problem-solving skills
  • Tech-savvy, adaptable, and proactive in a fast-paced environment
  • Professional, discreet, and service-oriented with a polished demeanor
  • Hospitality or customer service certification is a plus

Physical Requirements

  • Ability to lift/move 40–60 lbs. using standard equipment
  • Ability to stand, walk, bend, kneel, or sit for extended periods
  • Manual dexterity and vision to operate office equipment and perform assigned duties

Why This Role Matters

As a Workplace Experience Ambassador, you are the heartbeat of the office. Every interaction, every thoughtful touch, and every personalized service contributes to an elevated, client-centric environment that leaves a lasting impression.

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range
$25—$27 USD

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
  • Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
  • Bonuses: Are available for employee and client referrals for current employees.
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.