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Working Solutions Jobs (NOW HIRING)

Working Solutions

Printing Press Operator

Meridian, MS · On-site

$51K - $72K/yr

Position Summary The Flexo Press Machine Operator Lead is a hands-on working lead responsible for the setup, operation, and quality output of flexographic printing presses (including the Mark Andy 8 ...

Fortress

AI Solutions Engineer

Orlando, FL · On-site

$110 - $150/hr

This role turns urgent customer and internal problems into working solutions fast, using modern AI-assisted development platforms (such as Lovable, Claude, Retool, and similar tools) to build ...

Hubs.is

AI Solutions Architect

Stockton, CA · Remote

$64.50 - $85/hr

AI Solutions Architect About Hubs At Hubs, we're building the intelligence layer for organizations ... Joining Hubs means working on problems that matter. You'll be building for yourself, your peers ...

Hubs.is

AI Solutions Architect

Fresno, CA · Remote

$64.50 - $85/hr

AI Solutions Architect About Hubs At Hubs, we're building the intelligence layer for organizations ... Joining Hubs means working on problems that matter. You'll be building for yourself, your peers ...

Mativ

Solutions Architect

Alpharetta, GA · On-site

$61.50 - $81/hr

This This role focuses on execution and delivery -translating architecture into working solutions. The ideal candidate is a strong technical engineer with architectural capability who can deploy ...

Working Solutions LLC

Logistics Specialist

Pearl, MS · On-site

It is the physical execution point for the plans set by Purchasing and the commitments made by Customer Service -- working closely with both to keep material availability aligned with production ...

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How much do working solutions jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for working solutions in the United States is $30.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $38.46 per hour, depending on experience, location, and employer.

What is a Working Solutions agent?

Working Solutions agents are independent contractors who provide customer service, sales, or technical support from home for various companies. Agents work remotely on a flexible schedule, handling inbound calls, emails, or chats on behalf of client businesses in industries such as retail, healthcare, and travel. Working Solutions matches agents to projects based on their skills and experience, and provides training before they begin. This role is ideal for individuals seeking work-from-home opportunities with flexible hours.

What does a typical day look like for a Working Solutions agent, and how is work assigned?

A typical day for a Working Solutions agent involves logging into the company’s virtual platform, reviewing daily tasks or schedules, and handling customer inquiries via phone, chat, or email. Work assignments are generally based on the client program you support and your availability, allowing for flexibility in choosing shifts that fit your lifestyle. Agents often collaborate with team leads and receive support through virtual meetings or chat channels, ensuring everyone stays informed and connected. The work environment is fully remote, so self-motivation and strong communication skills are essential for success.

What are the key skills and qualifications needed to thrive as a Working Solutions customer service representative, and why are they important?

To thrive as a Working Solutions Customer Service Representative, you need strong communication skills, problem-solving abilities, and prior customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and remote communication tools is commonly required. Exceptional listening, empathy, and self-motivation help individuals excel in a remote and customer-focused environment. These skills ensure high-quality service delivery, customer satisfaction, and effective remote collaboration.

What is the difference between Working Solutions vs Customer Service Representative?

AspectWorking SolutionsCustomer Service Representative
CredentialsNo formal degree required; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentRemote, home-basedTypically office or remote-based
Industry UsageCustomer service, sales, technical supportCustomer service across various industries
Job FocusHandling customer inquiries, support, salesAssisting customers, resolving issues

Working Solutions is a remote customer service and sales company that hires independent contractors, offering flexible work. Customer Service Representatives are roles within many companies focused on assisting customers. While both involve customer interaction, Working Solutions emphasizes remote, contract-based work, whereas Customer Service Representatives may work in various settings and companies.

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Working Solutions jobs near you
Infographic showing various Working Solutions job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $63,640 per year, or $30.6 per hour.

Program Performance Analyst - Remote in Certain States

Remote

Working Solutions
Chemical Manufacturing • 11 - 50 employees
Learn more about Working Solutionsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 6 days ago. Applications are no longer accepted.

Job description

A Program Performance Analyst's basic function is to turn operational data into clear insights that improve efficiency, agent performance, and customer experience. At its core, the role blends analytics, problem-solving, and operational strategy. This role will assist in all aspects of the Contact Center, including the daily operations of assigned program(s). Ensure that the program is productive by managing/driving performance through data analytics, recommendations for successful outcomes and team engagement. Provide daily support to the Program Manager, agents, customers, and clients, and ensure high levels of satisfaction. To qualify for employee positions, candidates must be legal residents of one of the following states: AR, AZ, FL, IN, IA, MI, NC, NE, OH, TN, & TX.
Duties
  • Complete reporting and analyze call data to identify trends, isolate issues and find opportunities to increase efficiency. Utilizing strong data interpretation skills, provide results reporting to Working Solutions management and/or client as requested.
  • Partner with Program Manager and Client to analyze data and provide insights gained from that data and recommend changes to enhance results.
  • Provide key strategic insights and analytics to drive business decisions in order to meet business requirements such as KPI analysis, team analysis and account profitability.
  • Research and analyze the impact of issues/successes associated with call center performance, including call trends, call drivers, key performance indicators, etc.
  • Actively link data analysis to the Program Manager and Client and utilize data to recommend tactics to improve performance.
  • Responsible for client and internal team presentations, development and maintenance, incorporating modern and professional visuals and insightful data into clean, meaningful presentations.
  • Design, complete, deliver, and maintain reports using historical data, statistical projections, sales feedback, promotional plans, and market trend information from various sources on a daily, weekly, monthly, quarterly, annual and/or ad hoc basis which depict metrics, results, call trends, etc.
  • Review and monitor program call recordings weekly. Understand the voice of the agent and the needs and voice of the customer.
Requirements
Must be a US citizen or permanent resident to be considered for full-time employment
  • Client relationship experience required, as well as 5+ years' experience with call center processes and techniques, data analysis, and reporting.
  • Superior analytical and problem-solving skills; excellent computer skills with a strong working knowledge of MS Excel, CoPilot, AI LLMs, Power BI and PowerPoint.
  • High level of independent judgment, initiative, and sense of ownership; ability to identify needs, prioritize, multi-task, handle large project initiatives simultaneously, adapt to changing priorities, and deliver on requests with limited supervision in a fast-paced environment.
  • A proven ability to effectively leverage relationships to drive results.
  • Demonstrated determination, resilience, and optimism in changing circumstances.
  • Proven excellence in both written and oral communications.
  • Ability to drive change and gain cooperation based on mutual goals and business objectives.
  • Ability to use a keyboard and sit at a computer for a large portion of the work period.
  • Ability to work variable hours, which may include evenings and weekends, and travel up to 20%.

In addition to a competitive base salary, Working Solutions employees are eligible for a comprehensive benefits package including, but not limited to:
  • Annual merit increases
  • Choices for health, dental, vision, life, disability and supplemental insurance plans and a 401(k) with company match
  • Generous paid time off, holidays, and volunteerism time
  • An amazing company culture and all the benefits of fully remote work

We believe in providing equal pay for equal work. Our compensation practices are designed to ensure fairness and are regularly reviewed to maintain this standard.
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