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Payment Solutions Representative Jobs (NOW HIRING)

ELS

Loan Payment Solutions Representative

Rochester, NY · On-site

$24.66/hr

A Loan Payment Solutions Representative must balance their communication skills, understand the proper financial practices and regulatory compliance requirements in order to recover outstanding debts ...

SproutPay

Be Seen First

Payment Solutions Consultant

Savannah, GA · Remote

$40K/yr

Payment Solutions Consultant Join a High-Growth FinTech Company: At Sprout Pay, we're helping ... Represent Sprout Pay at regional and national trade shows. * Generate referrals from existing ...

Truist

Mortgage Payment Solutions Specialist

Richmond, VA · On-site

$45K - $60K/yr

Interacting with clients for understanding reasons for late payment. Researches account history to ... The requirements listed below are representative of the knowledge, skill and/or ability required.

Truist

Mortgage Payment Solutions Specialist

Richmond, VA · On-site

$45K - $60K/yr

Interacting with clients for understanding reasons for late payment. Researches account history to ... The requirements listed below are representative of the knowledge, skill and/or ability required.

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How much do payment solutions representative jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for payment solutions representative in the United States is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.43 per hour, depending on experience, location, and employer.

What do payment solutions do?

A Payment Solutions Representative helps businesses and clients implement and manage payment processing systems, including credit card, debit card, and digital payment methods. They ensure secure transactions, troubleshoot issues, and may use tools like payment gateways and POS systems to facilitate smooth financial operations.

What skills do you need for payment processing?

Payment Solutions Representatives need strong attention to detail, excellent communication skills, and knowledge of payment systems and security protocols. Familiarity with financial software, data entry accuracy, and understanding of fraud prevention are also important. Certifications in payment processing or related fields can enhance job prospects.

What is a Payment Solutions Representative?

A Payment Solutions Representative is a customer service professional who assists clients with payment processing, billing inquiries, and resolving issues related to financial transactions. They often work for banks, payment processors, or financial institutions, helping customers set up payment plans, process payments, and troubleshoot any problems with their accounts. These representatives may also provide guidance on various payment options and ensure all transactions comply with relevant regulations. Strong communication and problem-solving skills are essential for this role, as they frequently interact with customers to offer efficient and accurate solutions.

What is the highest paid customer service job?

The highest paid customer service roles are often in management or specialized fields such as customer success managers or technical support managers, with salaries reaching six figures in some industries. These positions typically require extensive experience, strong communication skills, and industry-specific knowledge or certifications.

What are some common challenges faced by Payment Solutions Representatives and how can they be addressed?

Payment Solutions Representatives often encounter challenges such as handling complex customer inquiries, resolving payment discrepancies, and keeping up with evolving payment technologies. Success in this role requires strong problem-solving skills, patience, and thorough knowledge of company payment systems. Regular training and collaboration with other departments, such as IT and finance, help representatives stay updated and effectively support clients. Building good communication and active listening skills also enables smoother interactions with customers.

What is the lowest position at a bank?

The lowest positions at a bank often include entry-level roles such as bank teller or customer service representative. These roles typically require minimal experience and serve as starting points for careers in banking, with opportunities for advancement through experience and additional training or certifications.

What are the key skills and qualifications needed to thrive as a Payment Solutions Representative, and why are they important?

To thrive as a Payment Solutions Representative, you need strong knowledge of financial services, payment processing systems, and customer service best practices, often supported by a high school diploma or associate degree. Familiarity with payment platforms (such as ACH, credit card processors), CRM software, and compliance regulations is typically required. Excellent communication, problem-solving abilities, and attention to detail are critical soft skills for effectively assisting clients and resolving issues. These skills ensure accurate transaction handling, regulatory compliance, and high customer satisfaction in a fast-paced environment.
More about Payment Solutions Representative jobs
What job categories do people searching Payment Solutions Representative jobs look for? The top searched job categories for Payment Solutions Representative jobs are:
Payment Solutions Representative jobs near you
Infographic showing various Payment Solutions Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $38,227 per year, or $18.4 per hour.
Loan Payment Solutions Representative

Loan Payment Solutions Representative

ELS

Rochester, NY • On-site

$24.66/hr

Full-time

Retirement

Posted 4 days ago

Job description

Hours:
40
Schedule:
This position is remote eligible for up to 40% of the time after a 90-day training period. Monday - Friday 8:30am - 5:30pm with one night per week 10:00am - 7:00pm. Must work one Saturday per month on a revolving schedule from 9:00am - 12:00pm. Must be flexible to meet current and future business needs.
Comprehensive Benefits:
ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.
Pay and Incentive Plan:
Starting Pay: $24.66 per hour
In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.
Purpose:
This position is accountable to contact members that are delinquent or at risk of loss on their loans/accounts via multiple communication channels. A Loan Payment Solutions Representative must balance their communication skills, understand the proper financial practices and regulatory compliance requirements in order to recover outstanding debts and minimize the overall loss to ESL. This position also requires the ability to properly negotiate with each member and provide all solutions available. Multiple conversations and communication channels to each member might occur to make contact.
Accountabilities:
Member Experience and Financial Impact
  • Contact all accounts assigned through the various communication channels, based on risk and loss levels to attempt collection resolution via issue identification, loss recognition, and problem resolution resulting in minimization of loss and maximization of return to ESL.
  • Handle calls professionally, empathetically and effectively with the ability to de-escalate a situation when necessary.'
  • Have a basic understanding of all loan/product types offered at ESL in order to answer general questions.
  • Negotiate payment arrangements and recommend ad hoc solutions to the member with proper approval from appropriate designated team members.
  • Review full scope of member relationship and recommend/refer to the proper outside partner when applicable.
  • Identify potential problem/risk loss accounts and refer to their Senior LPS rep, Specialist or Supervisor for guidance/assistance, if needed.
  • Analyze account histories to Identify and resolve payment discrepancies when necessary.
  • Provide all requested documentation when applicable, to include payoff statements, transaction histories, and loan origination documents.
  • Work closely with other departments to resolve complex cases.
  • Maintain required departmental call averages as assigned.

Operational Excellence with Account Follow up
  • Review and make changes to customer demographics, accept on-line payments, waive late fee- based on levels of authority, review extension requests and recommend them to Specialist/Supervisor for approval, as required.
  • Complete all assigned workflow and checklist detail for each activity.
  • Recommend to their Supervisor those accounts requiring repossession, charge-off, foreclosure or qualifying the member for restructure/workout possibilities.

Employee Experience
  • Suggest/recommend alternate processes to their Supervisor to enhance overall departmental efficiencies.
  • Cross train within the department to learn new tasks and support other areas as necessary.
  • Attend training sessions, monthly team meetings, coaching development sessions, and other duties as assigned by the Supervisor.
  • Openly accepts feedback to improve performance.
  • Consistent reliability and dependability in fulfilling job responsibilities.

Qualifications:
  • High school diploma or high school equivalency diploma required
  • Minimum of 2 years of collection, call center, or direct customer contact experience required
  • Proficiency in PC usage and automated systems required
  • Strong verbal and written communications skills required
  • High Level of active listening skills required
  • Good negotiation and time management skills required
  • Outside of the box thinking
  • Ability to multi task several different issues/accounts required
  • Ability to work night and weekend hours dependent on departmental need required
  • Demonstrates alignment with ESL's Core Values, mission, vision, and purpose to help our community thrive and prosper

Preferred Qualifications:
  • Associate degree or equivalent combination of education and experience preferred
  • Minimum of 3 years of previous collection, call center, or direct customer contact experience preferred
  • Ability to de-escalate situations while maintaining professionalism at all times
  • Excellent verbal written and communications skills
  • Proficient in PC applications
  • Experience in a collection group, call center or direct customer facing position is preferred

We're committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.
#LI-KM1
#LI-Hybrid
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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