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How much do payment solutions representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for payment solutions representative in the United States is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.43 per hour, depending on experience, location, and employer.

What is a payment solutions representative?

A Payment Solutions Representative is a customer service professional who assists clients with payment processing, billing inquiries, and resolving issues related to financial transactions. They often work for banks, payment processors, or financial institutions, helping customers set up payment plans, process payments, and troubleshoot any problems with their accounts. These representatives may also provide guidance on various payment options and ensure all transactions comply with relevant regulations. Strong communication and problem-solving skills are essential for this role, as they frequently interact with customers to offer efficient and accurate solutions.

What are the key skills and qualifications needed to thrive as a payment solutions representative?

To thrive as a Payment Solutions Representative, you need strong knowledge of financial services, payment processing systems, and customer service best practices, often supported by a high school diploma or associate degree. Familiarity with payment platforms (such as ACH, credit card processors), CRM software, and compliance regulations is typically required. Excellent communication, problem-solving abilities, and attention to detail are critical soft skills for effectively assisting clients and resolving issues. These skills ensure accurate transaction handling, regulatory compliance, and high customer satisfaction in a fast-paced environment.

What are some common challenges faced by payment solutions representatives and how can they be addressed?

Payment Solutions Representatives often encounter challenges such as handling complex customer inquiries, resolving payment discrepancies, and keeping up with evolving payment technologies. Success in this role requires strong problem-solving skills, patience, and thorough knowledge of company payment systems. Regular training and collaboration with other departments, such as IT and finance, help representatives stay updated and effectively support clients. Building good communication and active listening skills also enables smoother interactions with customers.
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Payment Solutions Representative jobs near you
Infographic showing various Payment Solutions Representative job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 8% Part Time, and 5% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $38,227 per year, or $18.4 per hour.

Member Solutions Representative

Dupaco Community Credit Union

Dubuque, IA • On-site

Full-time

Posted 6 days ago

Job description

The Member Solutions Representative helps members resolve early-stage delinquent loans and accounts through proactive outreach and personalized support. This phone-based role involves managing daily account queues, making and receiving calls, and documenting all member interactions. Representatives work with members to identify repayment options, set up short-term payment plans, and connect them to additional solutions such as loan refinances, financial counseling, or money makeovers. Success in this role requires balancing compassionate service with strong performance in call volume, follow-up, and account management. As a trusted financial partner, the Member Solutions Representative embodies Dupaco's core values of trust, empathy, relationship-building, and advocacy while helping members regain financial stability.
Dupaco Values:
Demonstrates Dupaco Values: Rooted in Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You
What You'll Do:
  • Assist members with delinquent accounts both with inbound and outbound calling.
  • Review assigned queues daily and initiate appropriate collection actions on delinquent loans and other accounts.
  • Contact members and cosigners via phone, email, and correspondence; obtain payments or promises to pay.
  • Work with members to create repayment plans (typically 3-4 months) to bring loans current; ask detailed questions regarding hardship and recommend appropriate solutions such as money makeover or loan refinance referrals.
  • Send required notices and correspondence (e.g., right to cure, right of offset) and ensure proper documentation of all member communications.
  • Assist other credit union departments with collection efforts as needed.
  • Resolve member issues and requests within 24-48 hours whenever possible.
  • Perform other duties as assigned.

You'll need:
  • High school diploma or equivalent (ie. GED).
  • 1+ year of customer service or related experience preferred. Collections or financial services experience is helpful but not required.
  • Interpersonal skills are necessary to provide excellent service to our members and represent the credit union in a positive way.
  • Basic knowledge of consumer loan collection procedures and applicable legal requirements (FDCPA and relevant state regulations) preferred.
  • Ability to problem solve.
  • Demonstrated ability to accurately calculate payment plans.
  • Proficiency in computers; ability to learn in-house application software knowledge and the ability to manage various programs and systems.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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