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Payment Solutions Representative Jobs (NOW HIRING)

Boyd

Customer Solutions Representative

Woburn, MA · On-site

$70K/yr

Boyd Thermal by Eaton is seeking a Customer Solutions Representative (CSR) for our CSR team in ... payment terms, quality requirements, etc.) * Coordinate a contract review with all relevant ...

Synthomer

Customer Solutions Representative

Beachwood, OH · Hybrid

$15.75 - $20.50/hr

... represent Customer Solutions on cross-functional business teams. Assist Performance Chemical ... Payment Terms / Banking / Invoicing / Credit & Debit Memos o Regulatory / inspection issues as ...

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How much do payment solutions representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for payment solutions representative in the United States is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.43 per hour, depending on experience, location, and employer.

What is a payment solutions representative?

A Payment Solutions Representative is a customer service professional who assists clients with payment processing, billing inquiries, and resolving issues related to financial transactions. They often work for banks, payment processors, or financial institutions, helping customers set up payment plans, process payments, and troubleshoot any problems with their accounts. These representatives may also provide guidance on various payment options and ensure all transactions comply with relevant regulations. Strong communication and problem-solving skills are essential for this role, as they frequently interact with customers to offer efficient and accurate solutions.

What are the key skills and qualifications needed to thrive as a payment solutions representative?

To thrive as a Payment Solutions Representative, you need strong knowledge of financial services, payment processing systems, and customer service best practices, often supported by a high school diploma or associate degree. Familiarity with payment platforms (such as ACH, credit card processors), CRM software, and compliance regulations is typically required. Excellent communication, problem-solving abilities, and attention to detail are critical soft skills for effectively assisting clients and resolving issues. These skills ensure accurate transaction handling, regulatory compliance, and high customer satisfaction in a fast-paced environment.

What are some common challenges faced by payment solutions representatives and how can they be addressed?

Payment Solutions Representatives often encounter challenges such as handling complex customer inquiries, resolving payment discrepancies, and keeping up with evolving payment technologies. Success in this role requires strong problem-solving skills, patience, and thorough knowledge of company payment systems. Regular training and collaboration with other departments, such as IT and finance, help representatives stay updated and effectively support clients. Building good communication and active listening skills also enables smoother interactions with customers.
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Payment Solutions Representative jobs near you
Infographic showing various Payment Solutions Representative job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 8% Part Time, and 5% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $38,227 per year, or $18.4 per hour.

Customer Solutions Representative

Chelsea Groton Bank

Niantic, CT • On-site

$18.90 - $20/hr

Part-time

Posted 13 days ago

Key responsibilities

  • Provides outstanding customer service by assisting with banking transactions and educating customers on bank services.

  • Performs various banking transactions including deposits, withdrawals, payments, check cashing, and account maintenance tasks.

  • Balances transactions, maintains security protocols, and ensures proper documentation and compliance with bank policies.

Job description

CUSTOMER SOLUTIONS REPRESENTATIVE (NE-7)

All Locations


This position is responsible for helping customers achieve their financial goals, small or large, by providing outstanding service in a courteous, professional and ethical manner. Whether processing day-to-day banking transactions or educating customers on bank services that enhance their financial well-being, customer solutions representatives are cross-trained to fully handle both operational and moderate customer service representative tasks efficiently and effectively.

ACCOUNTABILITIES / RESPONSIBILITIES:

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers. 

  1. Proactively engages with customers on retail branch floor – informs and educates through various experiences including digital presentations - provides efficient, accurate and courteous customer service.    
  2. Maintains complete knowledge of Bank’s products and services.  Identifies and actively engages customer in determining needs and goals.  Recommends and creates customized solutions – opens and processes all types of consumers and businesses deposit, retirement, and consumer credit card accounts, participates in onboarding and customer retention activities. Refers to a business partner as appropriate.             
  3. Performs a variety of transactions to service the customer including processing deposits, withdrawals, payments, check cashing, commercial teller transactions, coin orders, cash advances, traveler’s checks, etc.   
  4. Assists customers with account maintenance, CD renewals, address changes, research requests, check ordering, debit card orders, safe deposit access, notary services, and able to effectively demonstrate online banking and mobile banking services. 
  5. Balances transactions and cash at the end of the day and assists with ATM balancing and branch settlement. Maintains keys and combinations.  Has branch opening and closing responsibilities. Assists with other security and audit routines. 
  6. Ensures that transactions are processed accurately and proper documentation completed. 
  7. Promotes the Bank’s products and services and maintains active participation in community affairs. 
  8. Responsible for adhering to Bank policies and procedures related to regulatory compliance requirements applicable to the job function. 
  9. Performs related and unrelated duties as may be needed.

 

POSITION REQUIREMENTS:

High School diploma; associate’s or bachelor’s degree preferred; minimum of two years of customer service or related experience required, cash handling experience helpful. A proven ability to take initiative to achieve personal and professional goals and objectives.  Effective customer service, verbal and written communication, mathematical, problem solving and organizational skills. Detail-oriented and able to multi-task and use various types of office equipment, including computer. Able to lead by example. Tech-savvy – use and ability to demonstrate features of banking technology with customers using a variety of tools.  Proficient use of Microsoft Word, Excel, Outlook, and PowerPoint software applications is essential. Actively learns, demonstrates, and fosters the Chelsea Groton Bank culture. Physical requirements include the ability to move to various locations including the vault, ability to lift up to 15 pounds on an interim basis, and the flexibility to bend and reach.

SUPERVISORY SCOPE:

None

INDEPENDENT ACTION:

Performs work within established guidelines and according to specific procedures.  Refers problems to immediate supervisor.

COMPLIANCE:

Responsible for adhering to Bank policies and procedures relating to regulatory compliance requirements applicable to the job function including but not limited to the Bank Secrecy Act, Anti-Money Laundering, and Fair Lending.