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How much do payment solutions representative jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for payment solutions representative in the United States is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.43 per hour, depending on experience, location, and employer.

What is a Payment Solutions Representative?

A Payment Solutions Representative is a customer service professional who assists clients with payment processing, billing inquiries, and resolving issues related to financial transactions. They often work for banks, payment processors, or financial institutions, helping customers set up payment plans, process payments, and troubleshoot any problems with their accounts. These representatives may also provide guidance on various payment options and ensure all transactions comply with relevant regulations. Strong communication and problem-solving skills are essential for this role, as they frequently interact with customers to offer efficient and accurate solutions.

What are some common challenges faced by Payment Solutions Representatives and how can they be addressed?

Payment Solutions Representatives often encounter challenges such as handling complex customer inquiries, resolving payment discrepancies, and keeping up with evolving payment technologies. Success in this role requires strong problem-solving skills, patience, and thorough knowledge of company payment systems. Regular training and collaboration with other departments, such as IT and finance, help representatives stay updated and effectively support clients. Building good communication and active listening skills also enables smoother interactions with customers.

What are the key skills and qualifications needed to thrive as a Payment Solutions Representative, and why are they important?

To thrive as a Payment Solutions Representative, you need strong knowledge of financial services, payment processing systems, and customer service best practices, often supported by a high school diploma or associate degree. Familiarity with payment platforms (such as ACH, credit card processors), CRM software, and compliance regulations is typically required. Excellent communication, problem-solving abilities, and attention to detail are critical soft skills for effectively assisting clients and resolving issues. These skills ensure accurate transaction handling, regulatory compliance, and high customer satisfaction in a fast-paced environment.
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What job categories do people searching Payment Solutions Representative jobs look for? The top searched job categories for Payment Solutions Representative jobs are:
Payment Solutions Representative jobs near you
Account Solutions Representative

Account Solutions Representative

Wichita Federal Credit Union

Wichita, KS • On-site

Full-time

Posted 2 days ago

Job description

Job Description
Account Solutions Representative
Category of Employment
Full-Time; Non-Exempt Grade 7
WFH Hybrid Eligible
No
Position Purpose
To preserve the Credit Union's assets by controlling delinquent accounts and collecting delinquent loan payments.
Reporting Relationships
Reports to the Account Solutions Manager
Major Duties and Responsibilities
  • Collecting on delinquent accounts by phone and mail.
  • Secure promises to pay and take appropriate action to bring current.
  • Maintain accurate notes, files and reports on all collections activity.
  • Analyze financial situation of delinquent members; make recommendations to Account SolutionsManager regarding repossession and judgements when other arrangements to bring the loan currentare unsuccessful.
  • Assist with bankruptcy filings, repossessed asset management and other clerical duties as assigned.
  • Perform other job related duties as assigned.

Expectations
  • Ensure timely contact of members with delinquent loans to inquire about re-payment intent, initiatingcalls to members when they reach 5 or more days delinquent.
  • Maximize the collection of credit union assets from delinquent loans by maintaining a delinquency rateas outlined by the Board of Directors and Management.
  • Maximize the recovery of credit union assets by maintaining the charged off loan ratio as outlined by theBoard of Directors and Management.
  • Adhere to provisions as set forth in the Fair Debt Collection Practices Act and insure collection activity iswithin credit union policy and complies with all state and federal regulations.
  • Provide informed, professional and accurate service and support to all members and employees.
  • Punctual, dependable and cooperative
  • Ability to organize work, transmit working skills to new employees and to motivate present employees

Interpersonal Skills
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others.
Requirements
Minimum Qualifications
  • High school graduate

Desirable Qualifications
  • 1-3 years in relative job experience
  • Strong knowledge of Federal Rules and Regulations affecting collections.
  • Advanced computer skills; proficient MS Office

Desirable Traits
  • Professional presence.
  • Punctual, dependable and cooperative.
  • Possess a positive demeanor and cooperative attitude in relations with members and employees.
  • Communicates with warmth and compassion while keeping the needs of the business as the primary focus.
  • Excellent time management skills
  • Excellent verbal and written communication skills
  • Ability to follow up with others regarding information needed or provided
  • Ability to work independently, self-starter, energetic
  • Able to handle highly confidential information with discretion
  • Detail oriented
  • Able to adhere to tight deadlines
  • Able to produce high-quality work in an efficient and timely manner
  • Demonstrate flexibility and adaptability by being able to discern between conflicting priorities and reprioritize as business needs dictate
  • Embraces change
  • Remains calm in stressful situations

Physical and Mental Demands
Physical activities involve those normally associated with working in an office environment: walking, standing, talking and similar activities.
Vision and hearing requirements, including close vision, ability to distinguish basic colors and/or shades, depth perception ability to adjust focus, ability to hear telephone and/or in-person conversations, and other vision and hearing demands.
Ability to lift objects or exert force in pushing and pulling.
Mental demands, including such requirements as reading documents, analyzing and solving problems, interpreting data or information, using math or mathematical reasoning, learning and applying new information and skills, performing highly detailed work, meeting changing and/or intensive deadlines, constant interruptions, multiple concurrent tasks and interacting with members/coworkers.
This Job Description is not a complete statement of all duties and responsibilities comprising this position. Wichita Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any othercharacteristic protected by federal, state or local laws.

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