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Working Solutions Jobs in Washington (NOW HIRING)

Acumen Solutions

Solutions Architect

Mclean, VA · On-site

$63.75 - $84/hr

... well as working with integration tools (ETL, CPQ, marketing automation, reporting, etc ... Acumen Solutions employees are ambitious, committed, passionate problem solvers.

Acumen Solutions

Solutions Architect

Mclean, VA · On-site

$63.75 - $84/hr

... well as working with integration tools (ETL, CPQ, marketing automation, reporting, etc ... Acumen Solutions employees are ambitious, committed, passionate problem solvers.

VIAVI Solutions

Solutions Engineer

Germantown, MD

VIAVI is seeking a Solutions Engineer to join our growing PNT (Position, Navigation, and Timing) Division, working directly with commercial and defense customers on product integration and technical ...

Viavi Solutions

Solutions Engineer

Germantown, MD

VIAVI is seeking a Solutions Engineer to join our growing PNT (Position, Navigation, and Timing) Division, working directly with commercial and defense customers on product integration and technical ...

Skyward IT Solutions, LLC

Solutions Architect

Rockville, MD · On-site

$64.25 - $84.50/hr

You have experience working in AI, NLP, or LLM-driven environments - specially hosting models ... solutions. Who says government work can't be exciting! $150,000 - $190,000 a year We believe great ...

Skyward IT Solutions, LLC

Solutions Architect

Rockville, MD · On-site

$64.25 - $84.50/hr

You have experience working in AI, NLP, or LLM-driven environments - specially hosting models ... solutions. Who says government work can't be exciting! $150,000 - $190,000 a year We believe great ...

Hyertek

SharePoint Developer

Rockville, MD · On-site

$80K - $90K/yr

Engage with users and stakeholders to analyze business processes and technical requirements, and translate them into working solutions * Provide technical support and guidance to users interacting ...

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Working Solutions information

See Washington salary details

$8

$34

$73

How much do working solutions jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for working solutions in Washington is $34.65, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $43.56 per hour, depending on experience, location, and employer.

What does a typical day look like for a Working Solutions agent, and how is work assigned?

A typical day for a Working Solutions agent involves logging into the company’s virtual platform, reviewing daily tasks or schedules, and handling customer inquiries via phone, chat, or email. Work assignments are generally based on the client program you support and your availability, allowing for flexibility in choosing shifts that fit your lifestyle. Agents often collaborate with team leads and receive support through virtual meetings or chat channels, ensuring everyone stays informed and connected. The work environment is fully remote, so self-motivation and strong communication skills are essential for success.

What is a Working Solutions agent?

Working Solutions agents are independent contractors who provide customer service, sales, or technical support from home for various companies. Agents work remotely on a flexible schedule, handling inbound calls, emails, or chats on behalf of client businesses in industries such as retail, healthcare, and travel. Working Solutions matches agents to projects based on their skills and experience, and provides training before they begin. This role is ideal for individuals seeking work-from-home opportunities with flexible hours.

What are the key skills and qualifications needed to thrive as a Working Solutions customer service representative, and why are they important?

To thrive as a Working Solutions Customer Service Representative, you need strong communication skills, problem-solving abilities, and prior customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and remote communication tools is commonly required. Exceptional listening, empathy, and self-motivation help individuals excel in a remote and customer-focused environment. These skills ensure high-quality service delivery, customer satisfaction, and effective remote collaboration.

What is the difference between Working Solutions vs Customer Service Representative?

AspectWorking SolutionsCustomer Service Representative
CredentialsNo formal degree required; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentRemote, home-basedTypically office or remote-based
Industry UsageCustomer service, sales, technical supportCustomer service across various industries
Job FocusHandling customer inquiries, support, salesAssisting customers, resolving issues

Working Solutions is a remote customer service and sales company that hires independent contractors, offering flexible work. Customer Service Representatives are roles within many companies focused on assisting customers. While both involve customer interaction, Working Solutions emphasizes remote, contract-based work, whereas Customer Service Representatives may work in various settings and companies.

What are popular job titles related to Working Solutions jobs in Washington? For Working Solutions jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Working Solutions jobs in Washington look for? The top searched job categories for Working Solutions jobs in Washington are:
What cities in Washington are hiring for Working Solutions jobs? Cities in Washington with the most Working Solutions job openings:
Working Solutions jobs near you
Infographic showing various Working Solutions job openings in Washington as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $72,079 per year, or $34.7 per hour.

AWS Connect / Conversational AI Engineer (Agentic AI Focus)

Interon IT Solutions

Chantilly, VA • Remote

Contractor

Re-posted 8 days ago

Job description

JD:
Key Responsibilities Design, develop, and support Amazon Connect contact center solutions, including contact flows, routing profiles, queues, and Lambda integrations Implement AI-powered conversational experiences using Amazon Lex, Amazon Bedrock, or third-party LLMs Build agentic AI workflows where autonomous agents can reason, take actions, call APIs, and orchestrate multi-step customer interactions Integrate Amazon Connect with backend systems (CRM, ticketing, databases) using AWS Lambda, API Gateway, and Step Functions Develop intelligent virtual agents and agent assist solutions, including real-time recommendations, summarization, and next-best actions Leverage speech analytics, sentiment analysis, and transcription using Amazon Transcribe and Amazon Comprehend Optimize call flows and AI logic based on business rules, customer intent, and real-time context Ensure scalability, security, and performance across all AI and Connect components Collaborate with product owners, AI architects, and business stakeholders to translate requirements into working solutions Support production issues, enhancements, and continuous improvement of AI-driven contact center platforms Required Skills & Experience 8+ years of overall experience with AWS Cloud, with 3+ years of hands-on Amazon Connect experience Strong experience with Amazon Lex, Lambda, API Gateway, and IAM Hands-on experience implementing AI/LLM-based solutions (Amazon Bedrock, OpenAI, Anthropic, or similar) Proven experience with agentic AI patterns (tool calling, orchestration, decision-making agents, workflow-driven AI) Strong programming skills in Python or Node.js Experience building event-driven and serverless architectures on AWS Knowledge of contact center KPIs, call routing strategies, and omnichannel flows Experience integrating with CRMs (Salesforce, ServiceNow, Zendesk, etc.) Strong debugging, performance tuning, and troubleshooting skills Nice to Have Experience with Agent Assist, real-time transcription, or call summarization Knowledge of RAG (Retrieval Augmented Generation) patterns for customer support use cases Experience with Step Functions, DynamoDB, or Aurora AWS certifications (AWS Solutions Architect, AI/ML Specialty, or Connect-related experience) Prior experience modernizing legacy contact centers to Amazon Connect