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Workforce Software Jobs in Kentucky (NOW HIRING)

Chewy

CS Workforce Specialist II

Louisville, KY

The primary collaborators are other members of the wider Workforce Management and Capacity Planning ... Functional knowledge of WFM software and platforms (NICE IEX, Calabrio, Verint, etc.) that includes ...

Chewy

CS Workforce Specialist II

Louisville, KY · On-site

The primary collaborators are other members of the wider Workforce Management and Capacity Planning ... Functional knowledge of WFM software and platforms (NICE IEX, Calabrio, Verint, etc.) that includes ...

CATALIS

Software Developer I

Edmonton, KY · On-site

Who We Are Catalis is a leading government Software as a Service (SaaS) and integrated payments ... workforce and celebrates the unique qualities that individuals of various backgrounds and ...

CATALIS

Software Developer III

Edmonton, KY · On-site

Who We Are Catalis is a leading government Software as a Service (SaaS) and integrated payments ... Catalis is committed to building and promoting a diverse workforce and celebrates the unique ...

CATALIS

Software Developer I

Edmonton, KY · On-site

Who We Are Catalis is a leading government Software as a Service (SaaS) and integrated payments ... workforce and celebrates the unique qualities that individuals of various backgrounds and ...

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See Kentucky salary details

$41.7K

$97.1K

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How much do workforce software jobs pay per year?

As of Aug 2, 2026, the average yearly pay for workforce software in Kentucky is $97,141.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,200.00 and $112,900.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Software vs HR Coordinator?

AspectWorkforce SoftwareHR Coordinator
Primary RoleWorkforce management and scheduling software providerHuman resources administrative support
CredentialsSoftware expertise, IT skillsHR certifications, administrative experience
Work EnvironmentOffice, remote, or cloud-based software developmentOffice-based HR departments
Industry UsageEmployers implementing workforce management solutionsHR departments across various industries

Workforce Software focuses on providing workforce management solutions, while HR Coordinators handle HR administrative tasks. They serve different functions: one is a software provider, the other a human role within HR teams. Understanding these differences helps organizations choose the right tools and personnel for effective workforce management.

What job categories do people searching Workforce Software jobs in Kentucky look for? The top searched job categories for Workforce Software jobs in Kentucky are:
Workforce Software jobs near you
Infographic showing various Workforce Software job openings in Kentucky as of July 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $97,141 per year, or $46.7 per hour.

CS Workforce Specialist II

Chewy

Louisville, KY

Full-time

Re-posted 15 days ago

Chewy rating

6.9

Company rating: 6.9 out of 10

Based on 226 frontline employees who took The Breakroom Quiz

9th of 39 rated national retailers

Job description

Our Opportunity 

Chewy, the fastest growing e-commerce retail businesses and Pet Pharmacy in the United States today, is seeking a Customer Service Workforce Specialist II who is hard-working, analytical, and can think creatively. This individual contributor supports Pharmacy Operations through a combination of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time performance management to ensure Service Level Agreements (SLAs). The primary collaborators are other members of the wider Workforce Management and Capacity Planning Team, Human Resources Team, Operations Leadership, and most importantly our Chewy Pharmacy Team Members. This would be a hybrid position hubbed at either our Pittston, PA or Louisville, KY (Fern Valley) locations.

Are you read to lead the pack? Our team looks forward to speaking with you!  

Why you’ll love working here: 

Safety, Health, and Culture are top priorities at Chewy Pharmacy with all our roles and locations. We offer the following benefits for our team : 

  • Climate-controlled environment 

  • Employee 20% Discount Program at Chewy for all your pet needs 

  • Team building events and company-sponsored luncheons 

  • Career growth and promotion opportunities  

  • Insurance eligibility on the 1st of the Month 

What You’ll Do: 

  • Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments to improve resource efficiency and achieve service level goals and other business objectives 

  • demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of efficient schedules and real-time and intraday management to support a multi-department contact center operations 

  • Supervise queues & schedule staffing, plan seating capacity for shifts, communicate overtime and time off needs 

  • Manage, track and report on operational performance & business metrics 

  • Partner with Pharmacy Operations teams to achieve service level goals and business objectives for a multi-site operation 

  • Maintain constant communication with Pharmacy Operations teams to coordinate needed staffing adjustments based on current and forecasted results 

  • Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site operation 

  • Generate and evaluate staffing schedules and ensures data updates into scheduling system 

  • Compares results to forecast and find opportunities for improvement 

  • Provide periodic (Daily/Weekly/Monthly) performance reports to leadership 

  • Other duties as assigned 

What You’ll Need: 

  • Minimum of 1 year of experience performing WFM functions (specifically real-time management and/or scheduling) in a multi-department and/or multi-site contact center environment required 

  • Proven proficiency working with and manipulating data, crafting reports, visualizations and presentations from scratch 

  • Functional knowledge of WFM software and platforms (NICE IEX, Calabrio, Verint, etc.) that includes real-time adherence preferred 

  • Understanding of overall operational activities including phone, email, chat, back office work item processing, and social media support 

  • Must have an excellent solid understanding of Excel and other Windows based programs (Word, PowerPoint, etc.), with the capacity to prioritize/analyze data in a structured manner. 

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011

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