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$25

How much do workforce services representative jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for workforce services representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are Workforce Services Representatives?

Workforce Services Representatives are professionals who assist job seekers and employers through state or local workforce development agencies. They help individuals find employment, access training opportunities, and provide guidance on resume writing and interviewing. Additionally, they work with employers to identify workforce needs, post job openings, and connect them with qualified candidates. Their role is vital in supporting economic development and reducing unemployment within their communities.

What are the key skills and qualifications needed to thrive as a Workforce Services Representative, and why are they important?

To thrive as a Workforce Services Representative, a strong background in customer service, knowledge of workforce development programs, and at least a high school diploma or equivalent are generally required. Familiarity with job-matching software, case management systems, and Microsoft Office Suite is typically necessary. Excellent interpersonal, communication, and problem-solving skills help representatives effectively assist job seekers and employers. These competencies ensure efficient service delivery, accurate program administration, and positive outcomes for both clients and the workforce system.

What are some typical challenges Workforce Services Representatives face when assisting clients, and how are these addressed?

Workforce Services Representatives often encounter challenges such as helping clients with limited work histories, language barriers, or lack of digital skills. Addressing these challenges typically involves providing tailored support, connecting clients with training resources, and collaborating with community organizations. Representatives regularly participate in team meetings to share strategies and receive guidance, ensuring they can offer effective solutions and help clients overcome employment obstacles.

What is the difference between Workforce Services Representative vs Employment Specialist?

AspectWorkforce Services RepresentativeEmployment Specialist
Required CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma or equivalent; sometimes post-secondary education
Work EnvironmentGovernment agencies, workforce development centersNonprofit organizations, government agencies, employment offices
Employer & Industry UsagePrimarily in workforce development and government programsIn employment services, career counseling, and job placement
Common Search & ComparisonYesYes

The main difference between a Workforce Services Representative and an Employment Specialist lies in their specific roles and settings. Workforce Services Representatives typically work within government agencies to connect job seekers with resources, while Employment Specialists often focus on career counseling and job placement in various organizations. Both roles require similar credentials and are used in related industries, but their primary functions and work environments differ slightly.

More about Workforce Services Representative jobs
What states have the most Workforce Services Representative jobs? States with the most job openings for Workforce Services Representative jobs include:
What job categories do people searching Workforce Services Representative jobs look for? The top searched job categories for Workforce Services Representative jobs are:
Workforce Services Representative jobs near you
Infographic showing various Workforce Services Representative job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 72% Full Time, 13% Part Time, 12% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Elevated Customer Service Rep | CSR

Elevated Customer Service Rep | CSR

MMC Group

Corpus Christi, TX • On-site

$18.35/hr

Full-time

Medical, Dental, Vision, Life

Posted 22 days ago

Job description

Customer Solutions Representative - RESEA Program

Onsite in Corpus Christi, TX

Temporary Assignment | Estimated 8-10 Weeks
Monday - Friday | 8:00 AM - 5:00 PM
Pay Rate: $18.35 per Hour

We are seeking an experienced and customer-focused Customer Solutions Representative (CSR) to support the Reemployment Services and Eligibility Assessment (RESEA) Program in Corpus Christi, TX. This is an excellent opportunity for professionals who are passionate about helping individuals return to the workforce and who thrive in a fast-paced, service-oriented environment.

This assignment is expected to start immediately and continue through the end of July.

About the Role

The Customer Solutions Representative (CSR) plays a key role in supporting job seekers through workforce development services, career guidance, and reemployment assistance. This position focuses on customer engagement, appointment coordination, follow-up activities, and light case management support to help individuals successfully transition back into employment.

The ideal candidate will have strong communication skills, excellent customer service abilities, and the ability to work effectively with individuals from diverse backgrounds.

Key Responsibilities

  • Communicate with customers by phone, virtual platforms, and in person to assess employment goals and workforce needs
  • Provide guidance and support to job seekers transitioning into new employment opportunities
  • Review job opportunities and provide referrals to qualified candidates
  • Assist customers with resume development, interview preparation, application completion, and professional presentation
  • Provide information regarding local labor market trends, workforce resources, educational programs, and employment services
  • Conduct comprehensive customer assessments, including career aptitude and skills evaluations
  • Recommend workforce development programs and community resources based on customer eligibility and needs
  • Maintain accurate case documentation while ensuring confidentiality of customer information
  • Monitor and track customer activity to support program performance goals
  • Build and maintain positive working relationships with coworkers, community partners, and the public
  • Assist in improving workforce services and customer experience initiatives
  • Handle challenging customer interactions professionally and effectively
  • Perform additional duties as assigned

Qualifications

  • Previous experience in customer service, workforce development, career counseling, case management, staffing, call center, human services, or related fields preferred
  • Strong interpersonal and communication skills
  • Ability to work effectively with diverse populations and communication styles
  • Excellent organizational, multitasking, and problem-solving abilities
  • Comfortable using computers, spreadsheets, databases, and multiple systems/platforms
  • Ability to maintain confidentiality and data accuracy
  • Strong attention to detail and follow-up skills
  • Ability to work independently and collaboratively within a team environment
  • Knowledge of workforce programs, community resources, or employment services is a plus

Ideal Candidate

We are looking for professionals who are empathetic, resourceful, organized, and passionate about helping others achieve employment success. Candidates with experience supporting customers in workforce centers, staffing agencies, social services, education, healthcare, or high-volume customer service environments are encouraged to apply.

Position Details

  • Location: Corpus Christi, TX
  • Worksite: Mission Career Center
  • Schedule: Monday through Friday, 8:00 AM - 5:00 PM
  • Duration: Approximately 8-10 weeks
  • No travel required
  • Start Date: ASAP

Customer Solutions Representative, Workforce Specialist, Career Advisor, Career Counselor, Employment Specialist, Workforce Development Specialist, Case Manager, RESEA Representative, Workforce Center Representative, Career Services Specialist, Job Placement Specialist, Customer Service Representative, Workforce Program Specialist, Employment Counselor, Human Services Representative, Career Coach, Staffing Coordinator, Workforce Navigator, Career Center Representative, Job Readiness Specialist


Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits


Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.