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How much do workforce services representative jobs pay per hour?

As of May 29, 2026, the average hourly pay for workforce services representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Services Representative, and why are they important?

To thrive as a Workforce Services Representative, a strong background in customer service, knowledge of workforce development programs, and at least a high school diploma or equivalent are generally required. Familiarity with job-matching software, case management systems, and Microsoft Office Suite is typically necessary. Excellent interpersonal, communication, and problem-solving skills help representatives effectively assist job seekers and employers. These competencies ensure efficient service delivery, accurate program administration, and positive outcomes for both clients and the workforce system.

What are some typical challenges Workforce Services Representatives face when assisting clients, and how are these addressed?

Workforce Services Representatives often encounter challenges such as helping clients with limited work histories, language barriers, or lack of digital skills. Addressing these challenges typically involves providing tailored support, connecting clients with training resources, and collaborating with community organizations. Representatives regularly participate in team meetings to share strategies and receive guidance, ensuring they can offer effective solutions and help clients overcome employment obstacles.

What are Workforce Services Representatives?

Workforce Services Representatives are professionals who assist job seekers and employers through state or local workforce development agencies. They help individuals find employment, access training opportunities, and provide guidance on resume writing and interviewing. Additionally, they work with employers to identify workforce needs, post job openings, and connect them with qualified candidates. Their role is vital in supporting economic development and reducing unemployment within their communities.

What is the difference between Workforce Services Representative vs Employment Specialist?

AspectWorkforce Services RepresentativeEmployment Specialist
Required CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma or equivalent; sometimes post-secondary education
Work EnvironmentGovernment agencies, workforce development centersNonprofit organizations, government agencies, employment offices
Employer & Industry UsagePrimarily in workforce development and government programsIn employment services, career counseling, and job placement
Common Search & ComparisonYesYes

The main difference between a Workforce Services Representative and an Employment Specialist lies in their specific roles and settings. Workforce Services Representatives typically work within government agencies to connect job seekers with resources, while Employment Specialists often focus on career counseling and job placement in various organizations. Both roles require similar credentials and are used in related industries, but their primary functions and work environments differ slightly.

More about Workforce Services Representative jobs
What states have the most Workforce Services Representative jobs? States with the most job openings for Workforce Services Representative jobs include:
What job categories do people searching Workforce Services Representative jobs look for? The top searched job categories for Workforce Services Representative jobs are:
Workforce Services Representative jobs near you
Infographic showing various Workforce Services Representative job openings in the United States as of May 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Contract. Highlights an 98% Physical, and 2% Hybrid job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Customer Solutions Representative

C2 GPS - Lower Rio Grande Workforce

Mission, TX • On-site

$12.75 - $16.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

The Customer Solutions Representative (CSR) is crucial to achieving our mission. The CSR builds relationships with customers to access workforce services within the Career Centers and through referrals to our community partners.
ESSENTIAL FUNCTIONS:
  • Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position.
  • Review and identify job opportunities for customers and provide referrals to qualified candidates.
  • Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services to include resume development, application completion, interview techniques and proper dress attire.
  • Develop constructive and cooperative working relationships with internal team members, the public and external partners.
  • Actively seeks ways to improve workforce services to meet labor market needs.
  • Contributes to the Career Center performance goals, including customer service and following-up with workforce center customers.
  • Performs other duties as assigned and fulfills responsibilities as required.

KNOWLEDGE / SKILLS / ABILITIES:
  • Previous knowledge of workforce development or career counseling services is helpful.
  • Knowledge of the local communities being served and understanding labor market and resources.
  • Able to learn and use computers, systems, and programs such as word processing, and spreadsheets.
  • Exceptional customer service and interpersonal skills.
  • Able to work with diverse customers with unique needs and communication styles.
  • Can effectively handle or resolve challenging situations and difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.
  • Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented. Able to multi-task and learn different systems/platforms, and diverse programs and services offered to customers.
  • Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.

EDUCATION AND EXPERIENCE:
  • High school diploma or GED.
  • Valid driver's license and proof of insurance with good driving record.
  • Six months of relevant experience preferred.
  • Bilingual in English and Spanish strongly preferred.

PHYSICAL DEMANDS AND WORKING CONDITIONS:
Physical requirements include lifting up to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech and hearing. Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPANY OVERVIEW:
C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Floridians, and Nevadans. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities, and providing career services to enable job seekers to find meaningful work and grow their careers.
Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, our service delivery model currently spans several counties in Texas, Florida, and Nevada.
C2 GPS' guiding principle is to successfully navigate workforce development solutions. Our employees must be passionate about providing superior customer service to all our customers and supporting the communities where we live and work.
Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you'll also gain access to a competitive benefits plan that enhances your work-life balance. Let's make a difference together!
  • Health Insurance (with no-cost options for employee-only plans)
  • Wellness Reimbursement
  • Generous Paid Time Off
  • Paid Parental Leave
  • 401(K) with 100% Employer Match up to 6% of individual contributions
  • Dental
  • Vision
  • Life Insurance
  • Short and Long Term Disability
  • Pet Insurance

EEO/AA
C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws.
Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.
JOB CODE: 8810N5 - CSR

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