Workforce Services Representative Jobs (NOW HIRING)

Description The Employment Security Department (ESD) is seeking a collaborative, community-minded professional to serve as a Consolidated Veterans Services Representative (CVSR) in Snohomish County. The ideal candidate is an engaging relationship-builder who thrives in outreach settings and is passionate about supporting veterans in achieving meaningful employment. You communicate with clarity, navigate complex program requirements with confidence, and bring a strong commitment to equity and service.

You excel at connecting employers with talent, guiding veterans through barriers to employment, and partnering across the workforce system to ensure veterans receive the priority and support they are entitled to. The salary listed above includes the scheduled 2% general salary increase that goes into effect on July 1, 2026. Please note: This opportunity is eligible for one day of telework work weekly upon completion of training.

About the Workforce Services Division: Workforce Services Division (WSD) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC). WSD administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst and RESEA programs for job seekers and employers in Washington and provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services. Duties As a CVSR, you will promote veteran hiring, strengthen employer relationships, and ensure veterans and eligible spouses receive high-quality employment and training services.

This role serves as a key connector between the business community, WorkSource partners, and veterans seeking employment-helping employers understand the value of hiring veterans while ensuring veterans can access the full range of workforce resources available to them. In this role, you will conduct proactive outreach to employers, unions, apprenticeship programs, and community organizations to expand employment opportunities for veterans. A key responsibility will be to provide individualized employment services, including assessments, job development, referrals, and case management for veterans facing significant barriers to employment.

In addition, you'll also ensure compliance with federal Priority of Service requirements, maintain accurate program records, and collaborate closely with Disabled Veterans Case Managers, WorkSource partners, and the Washington Department of Veterans Affairs. This position is based in Everett, WA and includes outreach throughout Snohomish County. Some of your duties may include: Build and maintain relationships with employers, unions, apprenticeship programs, and community partners to promote veteran hiring and identify job opportunities.

Conduct employer outreach, needs assessments, and labor-market engagement to connect veterans with suitable employment. Provide individualized employment and training services to veterans and eligible spouses, including assessments, job development, referrals, and follow-up. Deliver intensive case management for veterans with significant barriers to employment, including developing and updating Individualized Employment Plans (IEPs).

Ensure veterans and eligible persons receive Priority of Service by training WorkSource staff and partners on related policies and requirements. Coordinate with WIOA, DVOP, VR&E, and other workforce programs to align services and support veteran job seekers. Participate in job fairs, hiring events, and community activities that support veteran employment.

Maintain accurate case notes, service documentation, and employer data in required systems; monitor outcomes and prepare quarterly reports. Conduct targeted outreach to underserved veteran populations, including those on military bases, identifying as LGBTQ+, in tribal communities, at colleges, and in justice-involved settings. Facilitate connections to internal and external resources, including training programs, UI, apprenticeships, and supportive services.

To request a detailed position description, click here. Qualifications Required: Option 1: One (1) year experience as a WorkSource Specialist 4 or equivalent class within the Employment Security Department, or another state's Employment Security agency OR Option 2: Three years of professional experience in workforce development, social or human resource services, public relations, or professional public contact work AND serving as a lead worker, team lead, or subject matter expert responsible for guiding staff, assigning work, and supporting daily operations. Option 3: A combination of education and/or relevant experience.

Education to Experience Equivalences: Associate Degree = 2 years | Bachelor Degree = 4 years | Masters* or Higher = 5 years *A Master's degree or above will substitute for one (1) year of work experience. Required equity competencies: The ability to take action to learn and grow. The ability to take action to meet the needs of others.

Core Competencies: Employer Outreach and Business Needs Assessment Expertise: Ability to connect jobseekers with employment opportunities. Veteran Employment Advocacy Expertise: Ability to promote veteran hiring initiatives. Workforce Service Facilitation Expertise: Ability to deliver personalized workforce services.

Public Engagement and Outreach Expertise: Ability to represent workforce programs in thecommunity. Adaptability: Ability to manage evolving workforce service responsibilities. Desirable/Preferred Education, Experience or Certifications Selective preference will be accorded to Veterans with first priority given to qualified service-connected disabled Veterans, second to qualified eligible Veterans, and third given to qualified eligible persons as defined by Title 38, USC, Section 4101(5).

To receive selective veteran preference, please attach your U.S. Dept. of Veterans Affairs - 'Civil Service Preference Letter', DD214 or equivalent document along with your resume and cover letter

Additional Requirement of Employment: Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review. Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.

Additionally, we ask that you not include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review. Please submit your Cover Letter, Resume, and military documentation as outlined above (if applicable) with your Online Application through the "Add Attachments" field.

A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete. Supplemental Information Our agency's mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are.

We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. The Employment Security Department is an equal opportunity employer/program.

Auxiliary aids and services are available upon request to individuals with disabilities. If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Katie Swanson via email or at (360)742-8208, or the Talent Acquisition Team, or Washington Relay Service 711 prior to the recruitment closing. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay **This Organization Participates in E-Verify**