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Workforce Scheduling Analyst Jobs (NOW HIRING)

Denver Int'l. Airport

$86K - $117K/yr

Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the ... We are currently hiring aProject Scheduling Analyst Seniorto support the Design, Engineering and ...

Denver

$86K - $117K/yr

Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the ... We are currently hiring aProject Scheduling Analyst Seniorto support the Design, Engineering and ...

Covenant

DEN Scheduling Coordinator

Denver, CO · On-site

$24 - $26/hr

Ability to accurately manage and analyze workforce scheduling and attendance information. * Strong organizational skills with the ability to manage multiple priorities and deadlines. * Excellent ...

City and County of Denver

$86K - $117K/yr

Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the ... We are currently hiring aProject Scheduling Analyst Seniorto support the Design, Engineering and ...

Sluhn

Provider Scheduling Specialist

Bethlehem, PA · On-site

OR high school diploma and a minimum of 1 year of workforce scheduling experience and 1-3 years of similar healthcare related experience required. TRAINING AND EXPERIENCE: Strong analytical, time ...

Raytheon

Sr. Analyst, Scheduling

Andover, MA

Raytheon has an opening for a Senior Analyst, Scheduling in our Andover, MA facility. The ... and workforce forecasting. This role requires daily interaction with cross functional teams ...

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All JobsWorkforce Scheduling Analyst Jobs

Workforce Scheduling Analyst information

See salary details

$36.5K

$76.5K

$125.5K

How much do workforce scheduling analyst jobs pay per year?

As of Jul 9, 2026, the average yearly pay for workforce scheduling analyst in the United States is $76,482.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Scheduling Analyst, and why are they important?

To thrive as a Workforce Scheduling Analyst, you need strong analytical skills, attention to detail, and a background in business, mathematics, or a related field. Familiarity with workforce management software (such as Kronos or Workday), advanced Excel skills, and data analysis tools is typically required. Excellent organizational skills, effective communication, and problem-solving abilities help you collaborate across teams and adapt to changing staffing needs. These skills are essential to optimize staffing levels, improve operational efficiency, and support organizational goals.

How does a Workforce Scheduling Analyst typically collaborate with operations and management teams to optimize staffing?

A Workforce Scheduling Analyst works closely with both operations and management teams to gather data on business needs, projected workloads, and employee availability. They communicate regularly with department leads to understand upcoming projects, expected peak times, and any changes in staffing requirements. By analyzing trends and forecasts, the analyst proposes schedule adjustments and presents data-driven recommendations in meetings, ensuring alignment with organizational goals. This collaborative approach helps maintain efficient coverage, improve employee satisfaction, and control labor costs.

What is a Workforce Scheduling Analyst?

A Workforce Scheduling Analyst is a professional responsible for developing, managing, and optimizing employee work schedules to ensure adequate staffing and operational efficiency. They analyze workforce data, forecast labor needs, and use scheduling software to align staffing levels with business demands. Their role is crucial in industries with variable staffing requirements, such as call centers, healthcare, and retail. By balancing employee availability and business needs, they help reduce labor costs and improve service quality.

What is the difference between Workforce Scheduling Analyst vs Workforce Analyst?

AspectWorkforce Scheduling AnalystWorkforce Analyst
Primary FocusCreating and managing staff schedules to optimize coverageAnalyzing workforce data to improve staffing efficiency and productivity
Required SkillsScheduling software, data analysis, attention to detailData analysis, reporting, problem-solving
Work EnvironmentCall centers, retail, healthcare, or any industry with shift workCorporate offices, HR departments, or operations teams
Common CertificationsWorkforce management software certifications, Excel skillsData analysis certifications, Excel, or HR-related credentials

While both roles involve workforce data, the Workforce Scheduling Analyst primarily focuses on creating staff schedules, whereas the Workforce Analyst analyzes workforce data to improve overall staffing strategies. Both roles require analytical skills and familiarity with workforce management tools, but their day-to-day tasks differ based on scheduling versus data analysis.

More about Workforce Scheduling Analyst jobs
What states have the most Workforce Scheduling Analyst jobs? States with the most job openings for Workforce Scheduling Analyst jobs include:
What job categories do people searching Workforce Scheduling Analyst jobs look for? The top searched job categories for Workforce Scheduling Analyst jobs are:
Workforce Scheduling Analyst jobs near you
Infographic showing various Workforce Scheduling Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $76,482 per year, or $36.8 per hour.
Senior Specialist, Workforce Planning - at Bentonville, Arkansas

Senior Specialist, Workforce Planning - at Bentonville, Arkansas

disABLEDperson Inc

Bentonville, AR • On-site

Other

PTO

Posted 20 days ago

Job description

Workforce Operations Analyst

The Workforce Operations Analyst is responsible for supporting workforce management activities across Marketplace Operations, including scheduling, intraday management, queue health monitoring, staffing optimization, reporting, and workforce governance. This role serves as a key partner to Operations, Workforce Management, and Business Leaders by providing actionable workforce insights and ensuring staffing resources are aligned with business demand. The ideal candidate is analytical, operationally focused, comfortable working in a fast-paced environment, and capable of supporting both strategic workforce initiatives and day-to-day workforce execution.

Key Responsibilities: Workforce Operations
  • Monitor daily queue performance, backlog levels, service levels, and workforce utilization.
  • Identify workforce risks and recommend staffing adjustments to support business objectives.
  • Support workforce management activities across multiple business functions and operational teams.
  • Partner with Operations leaders to address emerging staffing and workload challenges.
Scheduling & Staffing
  • Create, maintain, and optimize employee schedules using workforce management tools.
  • Manage schedule changes, shift bids, PTO requests, overtime (OT), and voluntary time off (VTO).
  • Analyze staffing requirements and recommend schedule adjustments based on business demand.
  • Ensure schedule compliance with company policies and workforce guidelines.
Intraday Management
  • Monitor real-time performance and workforce adherence.
  • Recommend staffing movements to address service level, backlog, and workload fluctuations.
  • Coordinate workforce actions to support operational goals and queue health.
  • Escalate operational risks and staffing concerns as needed.
Reporting & Analytics
  • Develop and maintain workforce reports, dashboards, and performance metrics.
  • Analyze trends related to demand, backlog, staffing, productivity, and service performance.
  • Support daily, weekly, and monthly workforce reviews.
  • Provide data-driven recommendations to improve workforce effectiveness.
Workforce Governance
  • Support workforce management governance processes and operating rhythms.
  • Ensure workforce data accuracy across systems and reporting platforms.
  • Partner with Workforce Analytics and Technology teams to improve workforce visibility and automation.
Qualifications
  • Bachelor's degree or equivalent experience.
  • 2+ years of Workforce Management, Operations, Contact Center, Business Operations, or Workforce Planning experience.
  • Experience with workforce management tools such as NICE IEX, Alvaria (Aspect), Verint, or similar platforms.
  • Strong analytical and problem-solving skills.
  • Advanced Microsoft Excel skills.
  • Experience working with dashboards and reporting tools such as Tableau, Power BI, or similar platforms.
  • Ability to manage multiple priorities in a fast-paced operational environment.
  • Strong written and verbal communication skills.
Preferred Experience
  • Workforce scheduling and staffing optimization.
  • Intraday management or real-time operations.
  • Contact center, seller support, risk operations, compliance operations, or marketplace environments.
  • Workforce reporting and performance analysis.
  • Business process improvement and operational excellence initiatives.
Success Measures
  • Improved workforce visibility and reporting accuracy.
  • Effective management of staffing and scheduling activities.
  • Timely identification and mitigation of workforce risks.
  • Improved queue health, service performance, and workforce productivity.
  • Strong partnership with Operations and Workforce Management stakeholders.

About the Team The Marketplace Workforce Management (WFM) team is responsible for enabling operational success across Risk Operations (RSO), Seller Support Operations (SSO), and Business Process Outsourcing (BPO) partners. Our mission is to ensure the right resources are in the right place at the right time while providing leaders with actionable insights to make informed business decisions. We are transforming Workforce Management from a traditional scheduling function into a Workforce Operations organization focused on workforce visibility, capacity planning, queue health management, productivity optimization, and operational governance. The team partners closely with Operations, Analytics, Product, Technology, and Vendor Management organizations to deliver staffing solutions, workforce insights, and scalable operational processes that support thousands of associates and hundreds of business queues. As a Workforce Operations Analyst, you will play a critical role in monitoring business demand, optimizing workforce performance, identifying operational risks, and driving data-informed decisions that directly impact customer and seller experiences. This role offers exposure to workforce strategy, scheduling, intraday management, analytics, and workforce technology, making it an excellent opportunity for individuals looking to build a career in Workforce Management and Business Operations.

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