ZipRecruiter

Log In

1

Workforce Optimization Manager Jobs in Virginia (NOW HIRING)

Faye Stg

Customer Experience Team Lead

Richmond, VA · On-site

Experience with shift management, workforce optimization, and/or customer communication tools * Strong coaching and problem-solving skills with a passion for team development. * Data-driven mindset ...

previous page

Showing results 41-60

All JobsWorkforce Optimization JobsWorkforce Optimization Manager JobsWorkforce Optimization Manager Jobs in Virginia

Workforce Optimization Manager information

What is the difference between Workforce Optimization Manager vs Workforce Analyst?

AspectWorkforce Optimization ManagerWorkforce Analyst
Required CredentialsBachelor's degree in Business, HR, or related field; certifications in workforce managementBachelor's degree in Data Analysis, Business, or related field; certifications in analytics tools
Work EnvironmentOversees teams, collaborates with management, and implements workforce strategiesAnalyzes data, prepares reports, and supports decision-making processes
Employer & Industry UsageCommon in call centers, retail, healthcare, and service industriesUsed across similar industries for data-driven staffing and scheduling

The Workforce Optimization Manager focuses on strategic planning, team leadership, and implementing workforce strategies, while the Workforce Analyst primarily handles data analysis, reporting, and supporting operational decisions. Both roles are essential in workforce management but differ in scope and responsibilities.

What are popular job titles related to Workforce Optimization Manager jobs in Virginia?

For Workforce Optimization Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Workforce Optimization Manager jobs in Virginia look for?

The top searched job categories for Workforce Optimization Manager jobs in Virginia are:

What cities in Virginia are hiring for Workforce Optimization Manager jobs?

Cities in Virginia with the most Workforce Optimization Manager job openings:

Workforce Optimization Manager jobs near you
Infographic showing various Workforce Optimization Manager job openings in Virginia as of July 2026, with employment types broken down into 87% Full Time, 8% Part Time, and 5% Nights. Highlights an 80% In-person, 6% Hybrid, and 14% Remote job distribution.

Workforce Management Specialist (hybrid)

Vienna, VA • On-site

System One Holdings, LLC
Business Consulting Services • 5 - 10K employees
Learn more about System One Holdings, LLCexternal

$25 - $30/hr

Full-time

PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Workforce Management Specialist
Location: Hybrid reporting to Vienna, VA or Pensacola, FL
Shift (Time): 8:00am - 4:30pm (local time)
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract
Description:
To provide operational support for Workforce Management functions. Initiate staffing requests, update schedules, and track, document, and support management to ensure employees' time
is being recorded properly in the Workforce management system. Perform new hire onboarding and training and other related administrative responsibilities. Perform basic workforce management functions under close supervision.
Responsibilities:
• Create and modify schedules using WFM software
• Monitor staffing schedule adherence real time to ensure performance is within pre-set parameters; work with management to resolve schedule adherence issues
• Update staff schedules with up-to-date information, e.g., meal, break, and shift changes; technical problems, etc.
• Assist in the coordination and appropriate allocation and availability of staff in order to achieve optimum WFM goals
• Document and maintain SOP and reference tools/reports from scheduling software and other sources
• Recommend procedural and operational guideline changes to improve operational efficiency
• Maintain effective communication with other business units and support teams to remediate errors and assist with implementation of corrective actions related to non-compliance with policies
• Evaluate departmental staffing needs, post open positions, and process department changes based on business needs
• Maintain contact center, branch, collections specific abandon percentages by adjusting staff
• Review staff requests for PTO, OT, leave and/or L&D workshops that are not processed automatically and approve or decline within guidelines
• Maintain staffing data in multiple databases
• Track and update correspondence data
• Initiate requests for promotions, separations, and permanent schedule changes
• Track and update attendance and work ticket requests in the Workforce Software system
• Conduct training of workforce management systems with new hires, setting up profiles, logins, and voicemail
• Perform other duties as assigned
Qualifications:
• Familiarity with workforce management processes, resource planning, and various workforce management systems (e.g., Verint scheduling software, CMS)
• Exposure to workforce management environment
• Exposure to in managing multiple priorities independently and/or in a team environment to achieve goals
• Ability to work independently and in a team environment
• Desired - Familiarity with the organization's functions, philosophy, operations and organizational objectives
• Basic skill maintaining accuracy with attention to detail and meeting deadlines
• Basic organizational, planning and time management skills
• Basic skill communicating with all levels within an organization
• Basic skill exercising initiative and using good judgment to make sound decisions
• Basic skill research, analytical, and problem solving skills
• Basic verbal and written communication skills
#M1
#LI-VH1
Ref: #851-Rockville-S1
System One logo

About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

View All System One Jobs

Apply