ZipRecruiter

Log In

1

Workforce Optimization Manager Jobs in Tennessee

defi AUTO LLC

Client Service Executive

Nashville, TN · On-site

$82K - $117K/yr

Drive achievement of client-defined and internal service metrics across multiple product lines through effective budget management, forecasting, capacity planning, and workforce optimization.

next page

Showing results 1-20

All JobsWorkforce Optimization JobsWorkforce Optimization Manager JobsWorkforce Optimization Manager Jobs in Tennessee

Workforce Optimization Manager information

See Tennessee salary details

$30.4K

$96.8K

$164.3K

How much do workforce optimization manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for workforce optimization manager in Tennessee is $96,787.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,100.00 and $120,300.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

Workforce Optimization Managers typically do not earn $300,000 annually; such high salaries are more common in executive roles like Chief Executive Officers, surgeons, or specialized professionals such as investment bankers and corporate lawyers. High-paying jobs often require advanced degrees, extensive experience, and specialized skills. Compensation varies based on industry, location, and company size.

What does a workforce optimization manager do?

A workforce optimization manager oversees strategies to improve employee productivity, scheduling, and resource allocation within an organization. They analyze data, implement tools like workforce management software, and coordinate staffing to ensure operational efficiency and meet business goals.

What jobs make $1,000,000 a year?

In the context of a Workforce Optimization Manager, roles that can reach or exceed $1,000,000 annually typically include executive positions such as Chief Executive Officers, Chief Operating Officers, and other C-suite leaders, especially in large corporations. High-level sales roles, investment bankers, and certain specialized professionals in finance or technology may also achieve this income level, often through bonuses, stock options, or profit sharing. These roles usually require extensive experience, advanced skills, and often involve leadership responsibilities or performance-based compensation structures.

What is the difference between Workforce Optimization Manager vs Workforce Analyst?

AspectWorkforce Optimization ManagerWorkforce Analyst
Required CredentialsBachelor's degree in Business, HR, or related field; certifications in workforce managementBachelor's degree in Data Analysis, Business, or related field; certifications in analytics tools
Work EnvironmentOversees teams, collaborates with management, and implements workforce strategiesAnalyzes data, prepares reports, and supports decision-making processes
Employer & Industry UsageCommon in call centers, retail, healthcare, and service industriesUsed across similar industries for data-driven staffing and scheduling

The Workforce Optimization Manager focuses on strategic planning, team leadership, and implementing workforce strategies, while the Workforce Analyst primarily handles data analysis, reporting, and supporting operational decisions. Both roles are essential in workforce management but differ in scope and responsibilities.

Is a WFM analyst a good career?

A Workforce Optimization Manager role is a viable career path in operations and analytics, focusing on improving workforce efficiency through data analysis, scheduling, and forecasting. It often requires skills in data management, proficiency with workforce management tools, and certifications such as Certified Workforce Planning Professional. The role offers opportunities for advancement into leadership positions and is in demand across industries with large customer service or call center operations.
What are popular job titles related to Workforce Optimization Manager jobs in Tennessee? For Workforce Optimization Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Workforce Optimization Manager jobs in Tennessee look for? The top searched job categories for Workforce Optimization Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Workforce Optimization Manager jobs? Cities in Tennessee with the most Workforce Optimization Manager job openings:
Workforce Optimization Manager jobs near you
Director, Store Operations (Workforce Management)

Director, Store Operations (Workforce Management)

Dollar General

Goodlettsville, TN • On-site

Full-time

Re-posted yesterday

Dollar General rating

4.0

Company rating: 4.0 out of 10

Based on 4,517 frontline employees who took The Breakroom Quiz

39th of 39 rated national retailers

Job description

Work Where You Matter
At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.
Job Details
General Summary:
Provide leadership and oversight to the store operations workforce management team and ensure the successful administration of workforce management software. Direct the labor planning function to ensure store labor expense tracks to the financial plan and is optimized to drive store performance. Provide strategic leadership in developing optimizations for both the WFM team's way of work and field labor operations.
*Location: SSC (In office)
Duties & Responsibilities:
  • Leadership and optimization of the workforce management software solution and labor models including management of system driver data, store scheduling models, and store staffing models. Ensures 100% accuracy in issued labor budgets.
  • Leadership of Retail labor expense management which includes budgeting, forecasting, ad hoc analytics, and reporting on all labor expense accounts totaling greater than $4 Billion annually. Reconciliation of variances to LY, budget, and forecast (minimal variance to forecast is the expectation).
  • Create and implement labor productivity and effectiveness initiatives that demonstrate improved expense management or revenue. Ability to lead changes inclusive of gathering organizational buy-in and effectively cascading through field operations.
  • Create and lead training initiatives to ensure proper education of field users and increase system adoption. Regularly interact with field leaders to gather perspectives and opportunities then action on the feedback.
  • Provide oversight and recommend enhancements to the Store Operations sales planning & exceptions processes and production of Operating Statements (store-level P&Ls).
  • Work cross functionally representing Store Operations on enterprise wide initiatives and projects.

Qualifications
Knowledge, Skills and Abilities:
  • Lead strategic and analytical store operating model work through teams composed of direct reports, cross functional representatives and field partners. Strong project management and time management skills required. Ability to manage competing priorities.
  • Strong understanding of engineered labor standards, workforce management concepts and applications, operational models, process improvement techniques, and labor laws such as Fair Workweek.
  • Strong understanding of engineered labor standards, workforce management concepts and applications, operational models, process improvement techniques, and labor laws such as Fair Workweek.
  • Expertise in WFM software such as Legion, Kronos/UKG, or Reflexis. Strong understanding of WFM software offerings such as pay rules, time & attendance, scheduling rules and engines, demand forecasting, earned wage access programs, and employee engagement. Strong understanding of SaaS development cycles, UAT, troubleshooting, and end user support.
  • Experience using AI tools to increase productivity and operational results.
  • Strong knowledge and comfortability with MS Office (Word, Excel, and PowerPoint). Experience with Access database is preferred.
  • Expertise in business intelligence tools and techniques such as 1010data, Microsoft PowerBI, PowerQuery, Tableau, Qlik Sense, APT, etc.
  • Experience with enterprise financial and HCM systems such as Oracle, Anaplan, SAP, Workday, etc.

Work Experience and/or Education:
  • Bachelor's degree in a related field (Business Administration, Finance, Engineering, Analytics, etc.) required, MBA preferred.
  • At least 5 years of leadership experience in retail, convenience, or QSR workforce management.
  • Experience in leadership and development of teams.

What Dollar General employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Dollar General logo

About Dollar General

Sourced by ZipRecruiter

What started as a single store is now a 20+ billion dollar Fortune 119 company. With 140,000+ employees and counting, we’re growing fast and so can you. There are endless opportunities for you, including award-winning training programs and career paths in retail, distribution, transportation or corporate. The possibilities are endless!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Goodlettsville, TN, US

View All Dollar General Jobs

Apply