... workforce optimization, service personalization, and AI-powered service innovation. This role ... Managing multiple teams and workstreams, while driving high-quality delivery, measurable client ...
... workforce optimization, service personalization, and AI-powered service innovation. This role ... Managing multiple teams and workstreams, while driving high-quality delivery, measurable client ...
System Engineer - Quality Engineering (HCM/Logile)
Memphis, TN · On-site
Medical
Dental
Vision
Life
Retirement
PTO
... workforce optimization. • Lead defect management activities including triage, retesting, root-cause analysis, and quality reporting using JIRA and Cloud ALM. • Develop dashboards, KPIs, and ...
System Engineer - Quality Engineering (HCM/Logile)
Memphis, TN · On-site
Medical
Dental
Vision
Life
Retirement
PTO
... workforce optimization. • Lead defect management activities including triage, retesting, root-cause analysis, and quality reporting using JIRA and Cloud ALM. • Develop dashboards, KPIs, and ...
System Engineer - Quality Engineering (HCM/Logile)
Medical
Dental
Vision
Life
Retirement
PTO
... workforce optimization. Lead defect management activities including triage, retesting, root-cause analysis, and quality reporting using JIRA and Cloud ALM. Develop dashboards, KPIs, and quality ...
System Engineer - Quality Engineering (HCM/Logile)
Medical
Dental
Vision
Life
Retirement
PTO
... workforce optimization. Lead defect management activities including triage, retesting, root-cause analysis, and quality reporting using JIRA and Cloud ALM. Develop dashboards, KPIs, and quality ...
... optimized for their unique business needs. Recruiting for this role ends on 10/2/26. Work you'll do ... Client Management: Manage day to day interactions with executive clients and sponsors * Delivery:
... optimized for their unique business needs. Recruiting for this role ends on 10/2/26. Work you'll do ... Client Management: Manage day to day interactions with executive clients and sponsors * Delivery:
Payroll Manager
Germantown, TN · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Manage payroll system administration, including ADP Workforce Now maintenance, testing, upgrades, and process improvements. * Identify opportunities for process optimization and implement best ...
Quick apply
Payroll Manager
Germantown, TN · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Manage payroll system administration, including ADP Workforce Now maintenance, testing, upgrades, and process improvements. * Identify opportunities for process optimization and implement best ...
Sr Director - Labor Management & Benchmarking
Memphis, TN · On-site
$180 - $260/hr
The Senior Director of Labor Management & Benchmarking and Productivity drives organizational efficiency, labor optimization, and workforce engineering across a complex health system encompassing ...
New
Sr Director - Labor Management & Benchmarking
Memphis, TN · On-site
$180 - $260/hr
The Senior Director of Labor Management & Benchmarking and Productivity drives organizational efficiency, labor optimization, and workforce engineering across a complex health system encompassing ...
New
Operations Manager
Southaven, MS · On-site
$107K - $140K/yr
Focus the hourly workforce, Supervisors, and Operations Coordinators on the highest-impact work of ... and make optimal use of available space as capacity needs evolve * Communicate clearly with ...
New
Quick apply
Operations Manager
Southaven, MS · On-site
$107K - $140K/yr
Focus the hourly workforce, Supervisors, and Operations Coordinators on the highest-impact work of ... and make optimal use of available space as capacity needs evolve * Communicate clearly with ...
New
Operations Manager
Memphis, TN · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Position Description The Operations Manage r is responsible for overseeing and optimizing the day ... workforce planning, including recruitment and scheduling of staff based on operational needs.
Operations Manager
Memphis, TN · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Position Description The Operations Manage r is responsible for overseeing and optimizing the day ... workforce planning, including recruitment and scheduling of staff based on operational needs.
The Senior Director of Labor Management & Benchmarking and Productivity drives organizational efficiency, labor optimization, and workforce engineering across a complex health system encompassing ...
The Senior Director of Labor Management & Benchmarking and Productivity drives organizational efficiency, labor optimization, and workforce engineering across a complex health system encompassing ...
Senior Operations Manager
Memphis, TN · On-site
$90 - $130/hr
... workforce management * Analyze operational and financial performance, including P&L management ... Improved fleet utilization and labor optimization * Successful implementation and adoption of new ...
Senior Operations Manager
Memphis, TN · On-site
$90 - $130/hr
... workforce management * Analyze operational and financial performance, including P&L management ... Improved fleet utilization and labor optimization * Successful implementation and adoption of new ...
Senior Operations Manager
Memphis, TN · On-site
$85K - $95K/yr
... workforce management * Analyze operational and financial performance, including P&L management ... Improved fleet utilization and labor optimization * Successful implementation and adoption of new ...
Quick apply
Senior Operations Manager
Memphis, TN · On-site
$85K - $95K/yr
... workforce management * Analyze operational and financial performance, including P&L management ... Improved fleet utilization and labor optimization * Successful implementation and adoption of new ...
... an effective workforce for the overall department. Develop and ensure implementation and ... optimal patient outcomes. Assists with the training of other employees under the direction of the ...
New
... an effective workforce for the overall department. Develop and ensure implementation and ... optimal patient outcomes. Assists with the training of other employees under the direction of the ...
New
Laboratory Manager
Memphis, TN · On-site
... an effective workforce for the overall department. Develop and ensure implementation and ... optimal patient outcomes. Assists with the training of other employees under the direction of the ...
New
Laboratory Manager
Memphis, TN · On-site
... an effective workforce for the overall department. Develop and ensure implementation and ... optimal patient outcomes. Assists with the training of other employees under the direction of the ...
New
Laboratory Manager
Memphis, TN · On-site
... an effective workforce for the overall department. Develop and ensure implementation and ... optimal patient outcomes. Assists with the training of other employees under the direction of the ...
Laboratory Manager
Memphis, TN · On-site
... an effective workforce for the overall department. Develop and ensure implementation and ... optimal patient outcomes. Assists with the training of other employees under the direction of the ...
Sr. Operations Manager
Memphis, TN · On-site
Medical
Dental
Vision
Life
Retirement
PTO
... and process optimization initiatives, including Lean methodologies, to enhance operational ... workforce, in a manufacturing, production or distribution environment - Prior experience with ...
Sr. Operations Manager
Memphis, TN · On-site
Medical
Dental
Vision
Life
Retirement
PTO
... and process optimization initiatives, including Lean methodologies, to enhance operational ... workforce, in a manufacturing, production or distribution environment - Prior experience with ...
We work on projects involving Workday Financials, Supply Chain Management, Infor Solutions ... optimized for their unique business needs. Recruiting for this role ends on 10/2/26. Work you'll do ...
We work on projects involving Workday Financials, Supply Chain Management, Infor Solutions ... optimized for their unique business needs. Recruiting for this role ends on 10/2/26. Work you'll do ...
Transportation General Manager I
Memphis, TN · On-site
$120K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
... management, freight optimization, equipment allocation, positive workforce motivation, individual development and succession planning. • Ensure customer/vendor contract requirements are ...
Transportation General Manager I
Memphis, TN · On-site
$120K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
... management, freight optimization, equipment allocation, positive workforce motivation, individual development and succession planning. • Ensure customer/vendor contract requirements are ...
Transportation General Manager I
$120K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Transportation General Manager I The Transportation General Manager I role has a national salary ... optimization, equipment allocation, positive workforce motivation, individual development and ...
Transportation General Manager I
$120K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Transportation General Manager I The Transportation General Manager I role has a national salary ... optimization, equipment allocation, positive workforce motivation, individual development and ...
Production Manager
Osceola, AR · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Attain production and efficiency objectives in process optimization, troubleshooting, training ... Effectively use productive management techniques to involve the production workforce in the ...
Quick apply
Production Manager
Osceola, AR · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Attain production and efficiency objectives in process optimization, troubleshooting, training ... Effectively use productive management techniques to involve the production workforce in the ...
Production Manager
Osceola, AR · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Attain production and efficiency objectives in process optimization, troubleshooting, training ... Effectively use productive management techniques to involve the production workforce in the ...
Production Manager
Osceola, AR · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Attain production and efficiency objectives in process optimization, troubleshooting, training ... Effectively use productive management techniques to involve the production workforce in the ...
Workforce Optimization Manager information
See Memphis, TN salary details
$32.5K - $45.6K
4% of jobs
$45.6K - $58.6K
5% of jobs
$71.4K is the 25th percentile. Wages below this are outliers.
$58.6K - $71.6K
16% of jobs
$71.6K - $84.6K
17% of jobs
The median wage is $91.6K / yr.
$84.6K - $97.7K
15% of jobs
$97.7K - $110.7K
12% of jobs
$119.7K is the 75th percentile. Wages above this are outliers.
$110.7K - $123.7K
9% of jobs
$123.7K - $136.8K
7% of jobs
$136.8K - $149.8K
3% of jobs
$149.8K - $162.8K
2% of jobs
$162.8K - $175.8K
9% of jobs
$32.5K
$103.6K
$175.8K
How much do workforce optimization manager jobs pay per year?
As of Aug 14, 2026, the average yearly pay for workforce optimization manager in Memphis, TN is $103,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,900.00 and $128,700.00 per year, depending on experience, location, and employer.
What is the difference between Workforce Optimization Manager vs Workforce Analyst?
| Aspect | Workforce Optimization Manager | Workforce Analyst |
|---|---|---|
| Required Credentials | Bachelor's degree in Business, HR, or related field; certifications in workforce management | Bachelor's degree in Data Analysis, Business, or related field; certifications in analytics tools |
| Work Environment | Oversees teams, collaborates with management, and implements workforce strategies | Analyzes data, prepares reports, and supports decision-making processes |
| Employer & Industry Usage | Common in call centers, retail, healthcare, and service industries | Used across similar industries for data-driven staffing and scheduling |
The Workforce Optimization Manager focuses on strategic planning, team leadership, and implementing workforce strategies, while the Workforce Analyst primarily handles data analysis, reporting, and supporting operational decisions. Both roles are essential in workforce management but differ in scope and responsibilities.
What are popular job titles related to Workforce Optimization Manager jobs in Memphis, TN?
For Workforce Optimization Manager jobs in Memphis, TN, the most frequently searched job titles are:
What job categories do people searching Workforce Optimization Manager jobs in Memphis, TN look for?
The top searched job categories for Workforce Optimization Manager jobs in Memphis, TN are:
Full-time
Re-posted 20 days ago
Deloitte rating
8.2
Based on 92 frontline employees who took The Breakroom Quiz
45th of 150 rated financial services
Job description
Contact Center Operations and Transformation Functional Manager
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Manager in Deloitte Consulting's Customer offering portfolio, you will help clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.
Key responsibilities include:
- Leading contact center operations and transformation engagements for clients across various industries
- Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
- Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
- Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
- Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
- Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
- Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
- Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
- Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
- 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
- 2+ years of experience serving clients across various industries, with an understanding of customer operations, service environments, and industry-specific business challenges
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
- Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
- Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
- Experience with Salesforce.
- Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
- PMP, Six Sigma, Lean, Agile, or related certifications
- Master of Business Administration or other relevant advanced degree.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Contact Center Operations and Transformation Functional Manager
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Manager in Deloitte Consulting's Customer offering portfolio, you will help clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.
Key responsibilities include:
- Leading contact center operations and transformation engagements for clients across various industries
- Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
- Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
- Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
- Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
- Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
- Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
- Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
- Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
- 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
- 2+ years of experience serving clients across various industries, with an understanding of customer operations, service environments, and industry-specific business challenges
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
- Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
- Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
- Experience with Salesforce.
- Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
- PMP, Six Sigma, Lean, Agile, or related certifications
- Master of Business Administration or other relevant advanced degree.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not ty...