Foundational Workforce Management knowledge, including an understanding of contact center metrics such as AHT, ASA, Service Level, Occupancy, and Adherence. * Experience with contact center ...
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Foundational Workforce Management knowledge, including an understanding of contact center metrics such as AHT, ASA, Service Level, Occupancy, and Adherence. * Experience with contact center ...
Workforce Management knowledge and experience, including forecasting, scheduling, capacity planning, shrinkage, and contact center performance metrics. * Experience with contact center technologies ...
Quick apply
Workforce Management knowledge and experience, including forecasting, scheduling, capacity planning, shrinkage, and contact center performance metrics. * Experience with contact center technologies ...
Kronos Functional Consultant - Workforce Management (WFM) Location: Dallas, TX - Remote this is a support Role We are looking for a highly skilled Kronos Functional Consultant - Workforce Management ...
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Kronos Functional Consultant - Workforce Management (WFM) Location: Dallas, TX - Remote this is a support Role We are looking for a highly skilled Kronos Functional Consultant - Workforce Management ...
Modernize end-to-end talent management (Competencies & Skills Development, Performance Management, Workforce Management & Planning, Talent Acquisition, Learning & Development, Organization/Leadership ...
Modernize end-to-end talent management (Competencies & Skills Development, Performance Management, Workforce Management & Planning, Talent Acquisition, Learning & Development, Organization/Leadership ...
Workday Project Manager
Dallas, TX · On-site
You will manage Workday implementations, enhancements, and optimizations from initiation through postproduction support consistently, ensuring alignment with business objectives, timelines, and ...
Workday Project Manager
Dallas, TX · On-site
You will manage Workday implementations, enhancements, and optimizations from initiation through postproduction support consistently, ensuring alignment with business objectives, timelines, and ...
Manage day to day interactions with executive clients and sponsors * Delivery: Gain trusted advisor status with customers and client prospects by understanding their business and developing ...
Manage day to day interactions with executive clients and sponsors * Delivery: Gain trusted advisor status with customers and client prospects by understanding their business and developing ...
Manager, People Technology
Dallas, TX · On-site
We are seeking an experienced Manager with a strong background in Workday HCM to lead our People Technology team. The ideal candidate will be responsible for overseeing the strategic planning ...
Manager, People Technology
Dallas, TX · On-site
We are seeking an experienced Manager with a strong background in Workday HCM to lead our People Technology team. The ideal candidate will be responsible for overseeing the strategic planning ...
Manager, People Technology
Dallas, TX · On-site
We are seeking an experienced Manager with a strong background in Workday HCM to lead our People Technology team. The ideal candidate will be responsible for overseeing the strategic planning ...
Manager, People Technology
Dallas, TX · On-site
We are seeking an experienced Manager with a strong background in Workday HCM to lead our People Technology team. The ideal candidate will be responsible for overseeing the strategic planning ...
Program Lead, Workforce Management
Dallas, TX · Remote
$67K - $89K/yr
We're hiring a Program Lead to join our Workforce Management team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our ...
Program Lead, Workforce Management
Dallas, TX · Remote
$67K - $89K/yr
We're hiring a Program Lead to join our Workforce Management team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our ...
With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ... Manage corrective actions and provide necessary coaching to address behavioral or performance gaps ...
With a global workforce of 500,000 across 300 languages, we are a force for good in our communities ... Manage corrective actions and provide necessary coaching to address behavioral or performance gaps ...
Manage day to day interactions with executive clients and sponsors * Delivery: Gain trusted advisor status with customers and client prospects by understanding their business and developing ...
Manage day to day interactions with executive clients and sponsors * Delivery: Gain trusted advisor status with customers and client prospects by understanding their business and developing ...
Managers (Dallas, TX)
Dallas, TX · On-site
Participate in Workday Human Capital Management (HCM) activities involving strategy, implementation support, and ERP optimization related to I.T. operations, business processes, security, and data ...
Managers (Dallas, TX)
Dallas, TX · On-site
Participate in Workday Human Capital Management (HCM) activities involving strategy, implementation support, and ERP optimization related to I.T. operations, business processes, security, and data ...
Program Lead, Workforce Management
Dallas, TX · Remote
$67K - $89K/yr
The Workforce Management Program Lead supports the management, optimization, and implementation of workforce management program tools in support of achieving organizational goals. You are responsible ...
Quick apply
Program Lead, Workforce Management
Dallas, TX · Remote
$67K - $89K/yr
The Workforce Management Program Lead supports the management, optimization, and implementation of workforce management program tools in support of achieving organizational goals. You are responsible ...
... Manager is responsible for overseeing the accurate and timely management of employee timekeeping, labor tracking, end-to-end T&A processes, and workforce reporting across multiple countries within ...
... Manager is responsible for overseeing the accurate and timely management of employee timekeeping, labor tracking, end-to-end T&A processes, and workforce reporting across multiple countries within ...
Program Lead, Workforce Management
Dallas, TX · On-site
$67K - $89K/yr
The Workforce Management Program Lead supports the management, optimization, and implementation of workforce management program tools in support of achieving organizational goals. You are responsible ...
Program Lead, Workforce Management
Dallas, TX · On-site
$67K - $89K/yr
The Workforce Management Program Lead supports the management, optimization, and implementation of workforce management program tools in support of achieving organizational goals. You are responsible ...
... Manager is responsible for overseeing the accurate and timely management of employee timekeeping, labor tracking, end-to-end T&A processes, and workforce reporting across multiple countries within ...
... Manager is responsible for overseeing the accurate and timely management of employee timekeeping, labor tracking, end-to-end T&A processes, and workforce reporting across multiple countries within ...
Program Lead, Workforce Management
Dallas, TX · Remote
$67K - $89K/yr
The Workforce Management Program Lead supports the management, optimization, and implementation of workforce management program tools in support of achieving organizational goals. You are responsible ...
Program Lead, Workforce Management
Dallas, TX · Remote
$67K - $89K/yr
The Workforce Management Program Lead supports the management, optimization, and implementation of workforce management program tools in support of achieving organizational goals. You are responsible ...
... Manager, Sales Agent Contact Center ? Globe Life is looking for a Workforce Management Manager, Sales Agent Contact Center to join the team! This role is responsible for leading the day-to-day ...
... Manager, Sales Agent Contact Center ? Globe Life is looking for a Workforce Management Manager, Sales Agent Contact Center to join the team! This role is responsible for leading the day-to-day ...
Workforce Management Coordinator
Plano, TX · On-site +1
Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals ...
Workforce Management Coordinator
Plano, TX · On-site +1
Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals ...
Workforce Management Specialist II - Strategic Workforce Planning
Irving, TX · On-site
$94K - $127K/yr
The Workforce Management Specialist II supports staffing processes within the Strategic Workforce Planning Center of Excellence. This role supports requisition management, position control, and ...
Workforce Management Specialist II - Strategic Workforce Planning
Irving, TX · On-site
$94K - $127K/yr
The Workforce Management Specialist II supports staffing processes within the Strategic Workforce Planning Center of Excellence. This role supports requisition management, position control, and ...
Workforce Manager information
See Dallas, TX salary details
$24.7K - $37.1K
5% of jobs
$46.4K is the 25th percentile. Wages below this are outliers.
$37.1K - $49.4K
26% of jobs
The median wage is $61.7K / yr.
$49.4K - $61.7K
19% of jobs
$61.7K - $74K
11% of jobs
$86.3K is the 75th percentile. Wages above this are outliers.
$74K - $86.3K
14% of jobs
$86.3K - $98.7K
10% of jobs
$98.7K - $111K
4% of jobs
$111K - $123.3K
7% of jobs
$123.3K - $135.6K
1% of jobs
$135.6K - $147.9K
1% of jobs
$147.9K - $160.3K
1% of jobs
$24.7K
$75.6K
$160.3K
How much do workforce manager jobs pay per year?
As of Aug 11, 2026, the average yearly pay for workforce manager in Dallas, TX is $75,594.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $91,000.00 per year, depending on experience, location, and employer.
How does a workforce manager typically collaborate with other departments to optimize staffing levels?
A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.
What are the key skills and qualifications needed to thrive as a workforce manager, and why are they important?
To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.
What is a workforce manager?
A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.
What is the difference between Workforce Manager vs Workforce Analyst?
| Aspect | Workforce Manager | Workforce Analyst |
|---|---|---|
| Required Credentials | Bachelor's degree in HR, Business, or related field; experience in workforce planning | Bachelor's degree in Data Analysis, Business, or related field; skills in data analytics |
| Work Environment | Oversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturing | Analyzes workforce data, forecasts staffing needs; works closely with Workforce Managers |
| Employer & Industry Usage | Common in HR, operations, and staffing departments across various industries | Used in data-driven roles within HR, operations, and analytics teams |
While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.
More about Workforce Manager jobs
What are the most commonly searched types of Workforce jobs in Dallas, TX? The most popular types of Workforce jobs in Dallas, TX are:
What are popular job titles related to Workforce Manager jobs in Dallas, TX? For Workforce Manager jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Workforce Manager jobs in Dallas, TX look for? The top searched job categories for Workforce Manager jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Workforce Manager jobs? Cities near Dallas, TX with the most Workforce Manager job openings:
$32/hr
Contractor
Re-posted 19 days ago
Job description
Job Overview:
Requirement/Must Have:
- 1+ years in a Scheduling, Forecasting, or Traffic environment.
- Bachelor's Degree.
- In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Responsibilities:
- Analyzes intraday and historical performance to respond/plan appropriately in order to achieve operational service goals.
- Identifies call volume trends and averages on an intraday, weekly, monthly, etc. basis.
- Monitors and responds to queue activity and service levels.
- Establishes and maintains communications channels regarding events that impact customer experience center performance and workload.
- Communicates necessary adjustments to staffing based on changing/dynamic forecasts.
- Collaborates with internal customers (other teams, departments, and customer experience center staff) to identify opportunities for improvement to achieve service goals.
Skills:
- Strong analytical and problem-solving skills with the ability to identify trends, interpret data, and support operational decision-making.
- Intermediate to advanced Microsoft Excel proficiency, including pivot tables, lookup functions, formulas, and basic data analysis techniques.
- Foundational Workforce Management knowledge, including an understanding of contact center metrics such as AHT, ASA, Service Level, Occupancy, and Adherence.
- Experience with contact center technologies and Workforce Management platforms, including Genesys Cloud, NICE IEX/CXone, or similar systems.
- Strong communication and organizational skills with the ability to collaborate effectively, manage multiple priorities, and provide timely reporting and operational support.
Qualification And Education:
- Excellent communication skills both written and verbal.
- Ability to recognize, analyze, and solve a variety of problems.
- Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
- Proficient in Microsoft Office applications.
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
About Cynet Systems
Sourced by ZipRecruiter
Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.
Industry
It services
Company size
501 - 1,000 Employees
Headquarters location
Sterling, VA, US
Year founded
2010