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Workforce Management Jobs in Texas (NOW HIRING)

Chipton Ross

Workforce Management Specialist 3

Irving, TX · On-site

$43.88/hr

Job #218255 Chipton-Ross is seeking a Workforce Management Specialist 3 for a contract/hybrid opportunity in Irving, TX. BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE) * High school diploma/GED ...

Invesco

Senior Engineer-Workforce Management

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$99K - $137K/yr

Senior Engineer serves as the technical lead for Workforce Management (WFM) and Payroll integrations, defining solution architecture and guiding configuration and integration strategy. The role ...

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$23.3K

$71.2K

$150.9K

How much do workforce management jobs pay per year?

As of Jun 27, 2026, the average yearly pay for workforce management in Texas is $71,194.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,300.00 and $85,700.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management vs Workforce Analyst?

AspectWorkforce ManagementWorkforce Analyst
Primary FocusPlanning, scheduling, and optimizing staffing levelsAnalyzing workforce data to improve efficiency and forecasting
Required SkillsForecasting, scheduling, labor laws, software proficiencyData analysis, reporting, Excel, statistical tools
Work EnvironmentOperations, call centers, retail, healthcareData teams, HR, operations departments
CertificationsWorkforce management software certifications, project managementData analysis certifications, Excel, statistical analysis

Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a Workforce Management professional, and why are they important?

To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.

What is workforce management?

Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.

What are some common challenges faced by Workforce Management professionals, and how can they be addressed?

Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.
What are the most commonly searched types of Workforce Management jobs in Texas? The most popular types of Workforce Management jobs in Texas are:
What are popular job titles related to Workforce Management jobs in Texas? For Workforce Management jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Workforce Management jobs in Texas look for? The top searched job categories for Workforce Management jobs in Texas are:
What cities in Texas are hiring for Workforce Management jobs? Cities in Texas with the most Workforce Management job openings:
Workforce Management jobs near you
Infographic showing various Workforce Management job openings in Texas as of June 2026, with employment types broken down into 2% Internship, 91% Full Time, 2% Part Time, 2% Temporary, and 3% Contract. Highlights an 92% In-person, 5% Hybrid, and 3% Remote job distribution, with an average salary of $71,194 per year, or $34.2 per hour.
Workforce Management Specialist 3

Workforce Management Specialist 3

Chipton Ross

Irving, TX • On-site

$43.88/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Description
Job #218255
Chipton-Ross is seeking a Workforce Management Specialist 3 for a contract/hybrid opportunity in Irving, TX.
BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE)
  • High school diploma/GED and 3-5 years of workforce management or scheduling experience in a contact?center environment.
  • Proficiency with AWS Connect or comparable cloud?based contact?center platforms.
  • Advanced Microsoft Excel skills (pivot tables, VLOOKUP/INDEX?MATCH, macros).
  • Ability to work on?site in Irving, TX.
  • Strong analytical mindset-assess data quality, interpret business impact, and make data?driven recommendations.
  • Excellent written and verbal communication; comfortable presenting to all organizational levels.

POSITION RESPONSIBILITIES
Looking for a proactive Workforce Management Specialist to join our HR Service Center team. In this role you will own agent scheduling for phone, chat, case, and non?phone work, monitor key performance indicators, and partner with leadership to ensure optimal staffing levels. The ideal candidate is data?driven, skilled at translating analytics into action, and comfortable handling a high volume of schedule change requests.
Key Responsibilities
  • Design and maintain daily schedules for phone, chat, case, and off?phone assignments.
  • Collaborate with stakeholders to capture staffing needs and balance workload.
  • Track agent adherence and productivity in real time; flag deviations promptly.
  • Process time?off requests, schedule adjustments, and exception handling efficiently.
  • Lead forecast meetings with leadership, presenting data?backed staffing recommendations to meet service?factor targets.
  • Build and refresh dashboards and reports on scheduling trends, KPIs, and service performance.
  • Recommend and implement procedural changes to boost communication and operational efficiency.
  • Configure workforce?management tools to capture accurate agent productivity metrics.
  • Stay current on WFM trends and apply industry best practices to evolve our processes.
  • Work autonomously with minimal supervision while delivering high?quality results.

PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE)
  • Bachelor's degree in Business, Human Resources, or a related field.
  • Experience with ServiceNow or other ITSM case?management tools.
  • Familiarity with Microsoft Teams and SharePoint for collaboration and documentation.

REQUIRED EDUCATION
High school diploma is required.
School must be accredited.
WORK HOURS
9/80 workweek. Hybrid position.
HYB
ADDITIONAL INFORMATION
  • Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
  • Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

For more information, please apply or contact:
Silmese Graves 800.927.9318 x261
sgraves@chiptonross.com
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.
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About Chipton-Ross

Sourced by ZipRecruiter

Chipton-Ross, based in El Segundo, California, is a leading provider of staffing and recruitment services in the US. The company is renowned for its specialization in fields like engineering, information technology, aircraft manufacturing, and other technical industries. Founded in 1983, Chipton-Ross has grown to become a recognized name in the national recruitment arena with a reputation for integrity, quality, and excellence in management. The company's mission is to provide cost-effective staffing solutions that allow their clients to maximize the power of their people, enhancing both perspective and productivity.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

El Segundo, CA, US

Year founded

1983

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