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Workforce Management Real Time Analyst Jobs in Texas

GEICO

Senior Workforce Analytics Analyst

Richardson, TX · On-site

$80K - $124K/yr

We thrive on relentless innovation to exceed our customers' expectations while making a real impact ... We are committed to operational excellence and leveraging cutting-edge workforce management ...

Simmons Bank

Workforce Planning Manager

Dallas, TX · On-site

... time, to deliver both service and sales outcomes. This role owns the Verint platform and drives ... Systems Analysis, * Communication, Decision Making, Problem Solving, Project Management Equal ...

Simmons Bank

Workforce Planning Manager

Houston, TX · On-site

... time, to deliver both service and sales outcomes. This role owns the Verint platform and drives ... Systems Analysis, * Communication, Decision Making, Problem Solving, Project Management Equal ...

Black Box

Workforce Specialist

Plano, TX · On-site

... in Workforce Management, Operations Planning, or similar roles. * Experience supporting 24/7 ... Strong analytical and modeling skills (Excel, SQL, or similar tools). * Experience with WFM ...

EDF Trading Limited

Trader, Real Time

Houston, TX · On-site

Manage/mitigate risk for the asset owners. * Capture market opportunities based on real-time positions and analysis of market conditions. * Conduct real-time trading and scheduling for purchases and ...

Jupiter Power LLC

Real-time Trader

Houston, TX · Hybrid

Regular duties include (i) asset optimization and dispatch in the Real Time market for Energy and ... management, relationships with relevant 3rd parties and clients, communication, analysis, decision ...

Jupiter Power

Real-time Trader

Houston, TX · On-site

$90 - $150/hr

To support its expanding portfolio, Jupiter Power is seeking a Real Time Trader who will be ... management, relationships with relevant 3rd parties and clients, communication, analysis, decision ...

Jupiter Power

Real-time Trader

Houston, TX · On-site

To support its expanding portfolio, Jupiter Power is seeking a Real Time Trader who will be ... management, relationships with relevant 3rd parties and clients, communication, analysis, decision ...

Jupiter Power LLC

Real-time Trader

Houston, TX · On-site

To support its expanding portfolio, Jupiter Power is seeking a Real Time Trader who will be ... management, relationships with relevant 3rd parties and clients, communication, analysis, decision ...

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Workforce Management Real Time Analyst information

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$35.9K

$90.9K

$160.7K

How much do workforce management real time analyst jobs pay per year?

As of Sep 6, 2026, the average yearly pay for workforce management real time analyst in Texas is $90,907.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $123,400.00 per year, depending on experience, location, and employer.

What is a workforce management real time analyst?

A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.

What are the typical daily responsibilities of a workforce management real time analyst?

As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.

What are the key skills and qualifications needed to thrive as a workforce management real time analyst?

To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.

What are the most commonly searched types of Workforce Management Real Time Analyst jobs in Texas?

The most popular types of Workforce Management Real Time Analyst jobs in Texas are:

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For Workforce Management Real Time Analyst jobs in Texas, the most frequently searched job titles are:

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Workforce Management Real Time Analyst jobs near you
Infographic showing various Workforce Management Real Time Analyst job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $90,907 per year, or $43.7 per hour.

Senior Workforce Analytics Analyst

GEICO

Richardson, TX • On-site

$80K - $124K/yr

Full-time

Posted 6 days ago

GEICO rating

8.1

Company rating: 8.1 out of 10

Based on 368 frontline employees who took The Breakroom Quiz

159th of 315 rated insurance

Job description

Why Join GEICO?
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.
Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.
GEICO is leading the charge in delivering superior customer service across our Contact Center operations, supporting over 9,000 agents in our Auto Service, Sales, Claims, Commercial, and Recreational product lines. We are committed to operational excellence and leveraging cutting-edge workforce management strategies, including the NICE WFM platform, PowerBI, Alvaria/Aspect, AWS Connect, to transform our contact center performance.
Position Overview:
We are seeking a highly skilled and motivated Senior Data Insights Analysts to provide world-class analytical support for our Contact Center Workforce Management (WFM) function. In this role, you will leverage data to optimize workforce strategies, improve operational efficiency, and support decision-making across the organization. The ideal candidate will have a deep understanding of contact center operations, data analytics, strong technical skills, and a collaborative mindset, driving transformative results in workforce planning and performance.
Key Responsibilities:
Data Analysis & Insights:
  • As a Senior analyst, collect, process, and analyze contact center operational data to identify trends, patterns, and actionable insights that drive future proof operational improvements.
  • Conduct root cause analysis on workforce performance issues, such as service level failures and staffing challenges.
  • Collaborate with teams developing predictive models to enhance forecasting accuracy and optimize staffing plans.

Reporting & Visualization:
  • Create and maintain detailed reports and dashboards using SQL, Power BI, Excel, PowerPoint, and other tools to present complex data in a clear and actionable format.
  • Ensure the accuracy and consistency of workforce metrics across all reporting processes.
  • Translate actionable analytical findings into recommendations for stakeholders, tailoring communication for both technical and non-technical audiences.

Workforce Planning Support:
  • Collaborate with WFM leaders to develop data-driven staffing models, ensuring alignment with business goals and operational needs.
  • Provide analytical insights to support short-term and long-term workforce planning, scheduling, and intraday management.
  • Identify opportunities to proactively improve capacity planning, staffing efficiency, and cost management.

Performance Metrics & Optimization:
  • Define, track, and analyze key performance indicators (KPIs) for workforce efficiency, service levels, and operational effectiveness.
  • Identify and recommend process improvements to streamline WFM operations and enhance productivity.
  • Benchmark performance against industry standards to inform workforce strategies.

Technology Utilization:
  • Leverage advanced workforce management tools and data (e.g., NICE, Alvaria, or similar platforms) to enhance forecasting, scheduling, and reporting.
  • Utilize data analytics software and HR platforms to increase the accuracy and usability of workforce data.
  • Support the integration of new tools, processes, and technologies to improve operational scalability and data-driven decision-making.

Qualifications:
Education & Experience:
  • Bachelor's degree in data Analytics, Workforce Management, Business Administration, or a related field.
  • Minimum of 4 years of experience in workforce analytics, contact center operations, or WFM-related roles.

Technical Skills:
  • Proficiency in SQL, Power BI, Excel, and other data analytics or visualization tools.
  • Experience with workforce management software such as AWS Connect, NICE, Alvaria, or similar platforms.
  • Familiarity with predictive modeling, data mining, and statistical analysis.

Soft Skills:
  • Strong critical thinking, problem-solving, and decision-making abilities.
  • Excellent verbal and written communication skills, including the ability to explain complex data to diverse audiences.
  • A proactive and detail-oriented mindset with the ability to manage multiple priorities in a fast-paced environment.

Compensation:
$80,000 - $124,000
Work Schedule:
Hybrid - 3 days in office
The GEICO Pledge:
Great Company: Protecting customers through life's twists and turns with innovation and integrity.
Great Careers:Personalized development programs, mentorship, and certification assistance.
Great Culture:Inclusive and collaborative culture rooted in shared success.
Great Rewards:Competitive pay, benefits, and flexibility to support your well-being and future.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

What GEICO employees say

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About GEICO

Sourced by ZipRecruiter

GEICO is built on ingenuity, perseverance, innovation, resilience, and hard, honest work. From its humble beginnings in the midst of the Great Depression to its current place as one of the most successful companies in the nation, GEICO represents a quintessential American success story. At GEICO, we love that our associates are proud goal-seekers, and that's why we believe in celebrating their milestones and rewarding their achievements. Throughout the year we reward performance and accomplishments, host programs that recognize personal successes, and acknowledge innovation, service, and leadership.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Chevy Chase, MD, US

Year founded

1936

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