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Workforce Management Real Time Analyst Jobs in Texas

Simmons Bank

Workforce Planning Manager

Dallas, TX

... time, to deliver both service and sales outcomes. This role owns the Verint platform and drives ... Systems Analysis, * Communication, Decision Making, Problem Solving, Project Management Equal ...

Black Box

Workforce Specialist

Plano, TX · On-site

... in Workforce Management, Operations Planning, or similar roles. * Experience supporting 24/7 ... Strong analytical and modeling skills (Excel, SQL, or similar tools). * Experience with WFM ...

Jupiter Power LLC

Real-time Trader

Houston, TX · On-site

To support its expanding portfolio, Jupiter Power is seeking a Real Time Trader who will be ... management, relationships with relevant 3rd parties and clients, communication, analysis, decision ...

Jupiter Power

Real-time Trader

Houston, TX · On-site

To support its expanding portfolio, Jupiter Power is seeking a Real Time Trader who will be ... management, relationships with relevant 3rd parties and clients, communication, analysis, decision ...

Jupiter Power LLC

Real-time Trader

Houston, TX · Hybrid

Regular duties include (i) asset optimization and dispatch in the Real Time market for Energy and ... management, relationships with relevant 3rd parties and clients, communication, analysis, decision ...

Propetroservices

Senior Real Time Engineer

Houston, TX

$99K - $137K/yr

Analyze real-time and historical data using monitoring/visualization platforms to assess equipment health, detect anomalies, and reduce downtime. * Serve as the senior technical escalation resource ...

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Workforce Management Real Time Analyst information

See Texas salary details

$35.9K

$90.9K

$160.7K

How much do workforce management real time analyst jobs pay per year?

As of Aug 17, 2026, the average yearly pay for workforce management real time analyst in Texas is $90,907.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $123,400.00 per year, depending on experience, location, and employer.

What is a workforce management real time analyst?

A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.

What are the typical daily responsibilities of a workforce management real time analyst?

As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.

What are the key skills and qualifications needed to thrive as a workforce management real time analyst?

To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.

What are the most commonly searched types of Workforce Management Real Time Analyst jobs in Texas?

The most popular types of Workforce Management Real Time Analyst jobs in Texas are:

What are popular job titles related to Workforce Management Real Time Analyst jobs in Texas?

For Workforce Management Real Time Analyst jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Workforce Management Real Time Analyst jobs in Texas look for?

The top searched job categories for Workforce Management Real Time Analyst jobs in Texas are:

What cities in Texas are hiring for Workforce Management Real Time Analyst jobs?

Cities in Texas with the most Workforce Management Real Time Analyst job openings:

Workforce Management Real Time Analyst jobs near you
Infographic showing various Workforce Management Real Time Analyst job openings in Texas as of August 2026, with employment types broken down into 74% Full Time, and 26% Contract. Highlights an 92% In-person, 4% Hybrid, and 4% Remote job distribution, with an average salary of $90,907 per year, or $43.7 per hour.

Workforce Planning Manager

Simmons Bank

Dallas, TX

Full-time

Posted 11 days ago

Simmons Bank rating

7.6

Company rating: 7.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

97th of 171 rated banks

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Position Summary

The Workforce Planning Manager is responsible for designing and maintaining the staffing model for the Retail Banking network, ensuring the right coverage, at the right time, to deliver both service and sales outcomes. This role owns the Verint platform and drives centralized scheduling practices to create consistency, efficiency, and capacity across the branch network.

Essential Duties and Responsibilities

  • Administer and optimize the Verint workforce management platform, including forecasting, scheduling, and reporting.

  • Develop and maintain the retail staffing model aligned with transaction volume, sales activity, and customer demand patterns.

  • Create centralized scheduling frameworks to improve banker productivity and free up manager capacity.

  • Partner with Retail leadership to align staffing strategies with sales and service expectations.

  • Analyze workforce data (traffic, transactions, appointment trends) to recommend staffing adjustments and efficiencies.

  • Establish scheduling standards and governance across the retail network.

  • Monitor adherence, scheduling effectiveness, and productivity metrics to drive continuous improvement.

  • Provide insights into capacity gaps and optimization opportunities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

  • Strong analytical mindset with experience translating data into staffing decisions.

  • Deep understanding of workforce management principles in a retail, contact center, or service environment.

  • Proven ability to influence leaders without direct authority.

  • High attention to detail with strong organizational skills.

  • Ability to balance operational efficiency with employee experience.

Technical/Computer Skills

  • Workforce Management Platforms (Verint preferred).

  • Advanced Excel (pivot tables, forecasting models, scenario analysis).

  • Data visualization/reporting tools (Power BI strongly preferred).

  • Scheduling methodologies and forecasting techniques.

Education and/or Experience

  • Bachelor's degree in business, finance, analytics, HR, or related field (or equivalent experience)

  • 5+ years of experience in workforce planning, operations analytics, or retail banking operations

  • Experience supporting multi-location or branch-based environments preferred

  • Experience with workforce optimization platforms (Verint strongly preferred)

Certificates, Licenses, Registrations

  • Workforce Management certification (e.g., SWPP, ICMI) - preferred, not required

  • Lean or process improvement certification (Six Sigma Green Belt, etc.) a plus

Other Qualifications (including physical requirements)

  • Problem-solving and critical thinking skills

  • Clear communication (translating data into actionable insights)

  • Stakeholder management across Retail leadership

  • Continuous improvement mindset

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.

Skills Training:

  • Critical Thinking, Reading Comprehension, Systems Analysis,

  • Communication, Decision Making, Problem Solving, Project Management

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.

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