ZipRecruiter

Log In

1

Workforce Management Real Time Analyst Jobs in Texas

WSOL LLC

Workforce Management Coordinator

Plano, TX · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide real-time monitoring via available tools and workforce management techniques to make intra ... analysis of current performance (noting recent historical trends) and conduct real-time re ...

Shell

Real Time Scheduling Analyst

Houston, TX · On-site

$86K - $128K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

SENA's Real Time (RT) Desk manages and optimizes short-tenor (Day-Ahead and Real-Time) power and gas positions in markets throughout the United States and Canada. The Real Time Scheduling Analyst ...

Richemont

Workforce Management & Insights Mgr

Grand Prairie, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At the same time, we are committed to innovating and designing new products in line with the values ... and analysis * Resource Planning: Develop and implement Capacity Plans, leveraging Erlang, to ...

Teleperformance USA

Workforce Analyst

Brownsville, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Workforce Management Application Deadline: Ongoing until positions are filled. to apply, please ... Managers and Support Center personnel. Real time interaction with client for reciprocal ...

Simmons Bank

Workforce Planning Manager

Houston, TX

... time, to deliver both service and sales outcomes. This role owns the Verint platform and drives ... Systems Analysis, * Communication, Decision Making, Problem Solving, Project Management Equal ...

previous pagenext page

Showing results 21-40

All JobsWorkforce Management Real Time Analyst JobsWorkforce Management Real Time Analyst Jobs in Texas

Workforce Management Real Time Analyst information

See Texas salary details

$35.9K

$90.9K

$160.7K

How much do workforce management real time analyst jobs pay per year?

As of Aug 17, 2026, the average yearly pay for workforce management real time analyst in Texas is $90,907.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $123,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a workforce management real time analyst?

To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.

Is a workforce management real time analyst a good career?

A workforce management real time analyst is a role focused on monitoring and adjusting staffing levels in real time to ensure optimal operational efficiency. It requires strong analytical skills, proficiency with workforce management tools, and the ability to work in fast-paced environments. This career can offer growth opportunities in operations and analytics fields.

What are the typical daily responsibilities of a workforce management real time analyst?

As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.

What is a workforce management real time analyst?

A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.

What are the most commonly searched types of Workforce Management Real Time Analyst jobs in Texas?

The most popular types of Workforce Management Real Time Analyst jobs in Texas are:

What are popular job titles related to Workforce Management Real Time Analyst jobs in Texas?

For Workforce Management Real Time Analyst jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Workforce Management Real Time Analyst jobs in Texas look for?

The top searched job categories for Workforce Management Real Time Analyst jobs in Texas are:

What cities in Texas are hiring for Workforce Management Real Time Analyst jobs?

Cities in Texas with the most Workforce Management Real Time Analyst job openings:

Workforce Management Real Time Analyst jobs near you
Infographic showing various Workforce Management Real Time Analyst job openings in Texas as of August 2026, with employment types broken down into 70% Full Time, and 30% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $90,907 per year, or $43.7 per hour.

Workforce Management Coordinator

WSOL LLC

Plano, TX • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Provide a great customer and agent experience by effectively delivering real-time (intra-day) schedule management with the purpose of optimizing resources to achieve business objectives

PRINCIPAL ACCOUNTABILITIES

  • Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.
  • Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Program Success teams to achieve service level goals / business objectives for a multi-client and multi-channel remote agent workforce.
  • Maintain constant communication with Program Success teams to coordinate needed staffing adjustments based on current and forecasted results.
  • Update internal and external reports. Distribute reports as instructed.

PLEASE NOTE: Although work is performed 100% virtually from home, eligible candidates must reside in one of the following states: Arkansas; Arizona; Colorado; Florida; Illinois; Indiana; Iowa; Michigan; Nebraska; Ohio; Tennessee; Texas; Wisconsin. Visa sponsorship is not available for this position.

Minimum of two years of experience performing WFM-related functions (specifically real-time management), preferably in a multi-department/site contact center environment.

Experience with WFM software that includes real-time adherence preferred.

Good working knowledge of Excel and other Windows based programs (Word, PowerPoint, etc.), and ability to organize/analyze data in a structured manner.

Competency communicating with all organizational levels and building strong relationships with internal teams and customers; working as a team player in a fast-paced environment.

Ability to multi-task, be detail-oriented, meet deadlines and be accountable for performance.

Willingness and ability to take the initiative for learning, increasing knowledge and improving skills in a self-directed manner to improve performance and position added-value.

Ability to use a keyboard and work at a computer for a large portion of the work period.

Ability to work variable hours, which may include evenings and weekends.

Benefits:

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Work From Home
WSOL logo

About WSOL

Sourced by ZipRecruiter

Industry

Internet and it

Company size

11 - 50 Employees

Headquarters location

Aurora, IL, US

Year founded

1995

View All WSOL Jobs

Apply