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Workforce Management Real Time Analyst Jobs in Florida

$70K - $119K/yr

  • Medical

  • Dental

  • Vision

  • Life

Labor Productivity Analyst and Workforce Optimization Specialist Summary ... Presbyterian Healthcare Services is transitioning the management of labor productivity from a ...

Workforce Management Specialist

Boca Raton, FL · On-site

$15.75 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Analytical ability is required to gather and summarize data for reports, find solutions to various ... At no time may work be performed, or computer systems accessed, from outside of the U.S. Why Join ...

Lead Real-Time Artist

Sarasota, FL · On-site

$100K - $120K/yr

Lead a studio of 3 to 4 artists across concurrent real-time production projects ... Build alongside your team; you are a producing lead, not a pure manager. * Own studio-level QA as ...

Lead Real-Time Artist

Sarasota, FL · On-site

$100K - $120K/yr

Lead Real-Time Artist Department: Imerza Employment Type: Full Time Location: Imerza Compensation ... Build alongside your team; you are a producing lead, not a pure manager * Own studio-level QA as ...

Lead a studio of 3 to 4 artists across concurrent real-time production projects ... Build alongside your team; you are a producing lead, not a pure manager * Own studio-level QA as ...

Contact Center Data Analyst

Tampa, FL · On-site

$56K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... real-time decision-making while reducing manual intervention * Continuously optimize workforce and ... Working knowledge of Workforce Management and Contact Center Communication concepts and ...

Real-Time Graphic Artist

Miami, FL

$108K - $130K/yr

We champion an inclusive culture and strive to attract and develop a talented workforce to create ... Good time management skills with the ability to organize, prioritize, and complete tasks in a ...

Showing results 21-40

Workforce Management Real Time Analyst information

See Florida salary details

$28.8K

$72.9K

$128.9K

How much do workforce management real time analyst jobs pay per year?

As of Aug 17, 2026, the average yearly pay for workforce management real time analyst in Florida is $72,918.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,600.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a workforce management real time analyst?

A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.

What are the typical daily responsibilities of a workforce management real time analyst?

As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.

What are the key skills and qualifications needed to thrive as a workforce management real time analyst?

To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.

What are the most commonly searched types of Workforce Management Real Time Analyst jobs in Florida?

The most popular types of Workforce Management Real Time Analyst jobs in Florida are:

What are popular job titles related to Workforce Management Real Time Analyst jobs in Florida?

For Workforce Management Real Time Analyst jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Workforce Management Real Time Analyst jobs in Florida look for?

The top searched job categories for Workforce Management Real Time Analyst jobs in Florida are:

What cities in Florida are hiring for Workforce Management Real Time Analyst jobs?

Cities in Florida with the most Workforce Management Real Time Analyst job openings:

Infographic showing various Workforce Management Real Time Analyst job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $72,918 per year, or $35.1 per hour.

Labor Productivity Analyst and Workforce Optimization Specialist

Phsorg

On-site

$70K - $119K/yr

Full-time

Medical, Dental, Vision, Life

Posted 21 days ago


Job description

Location Address:

9521 San Mateo NE Albuquerque, NM 87113-2237

Compensation Pay Range:

Minimum Offer $70,449.60 Maximum Offer $119,974.40 Now Hiring: Labor Productivity Analyst and Workforce Optimization Specialist

Summary:

Presbyterian Healthcare Services is transitioning the management of labor productivity from a location-based model to a centralized, system-led model, with a primary focus on clinical labor - the nursing, medical group, ancillary, and patient-care departments that drive the majority of the system's labor expense and most directly affect quality and safety.
The Labor Productivity Analyst / Workforce Optimization Specialist supports the Director, Clinical Labor Productivity & Workforce Optimization through workforce analytics, productivity monitoring, staffing analysis, labor performance reporting, and workforce optimization initiatives across Presbyterian Delivery System. The role partners with operations, nursing, finance, and HR leaders to ensure staffing resources are aligned with patient volumes, productivity expectations, quality standards, and financial goals. This is done through supporting the Director to proactively identify opportunities in financial operations and workforce management, including development of workforce standards, internal benchmarks and business impact of system wide operational initiatives. Provides support for workforce management projects with reporting and analysis for industry research, benchmarking, and operational feasibility reporting.
The Analyst will prepare analysis, status updates, reports, workplans, dashboards, communication/ planning activities and other materials for workforce management related functions.
Work entails a high degree of autonomy and accuracy in workforce management analytical and reporting functions. Maintains strict confidentiality of all patient, employee and company data. Type of Opportunity: Full time Job Exempt: Yes Job is based: Reverend Hugh Cooper Administrative Center Work Shift: Days (United States of America)

Responsibilities:

  • Support the Labor Productivity Governance Committee through providing reporting, analytics, and action-plan tracking materials to Director.
  • Monitor productivity performance across clinical and non-clinical departments.
  • Assist with development and maintenance of productivity targets.
  • Support position control review processes through workforce analytics and staffing assessments.
  • Monitor compliance with productivity action plans and workforce governance processes.
  • Workforce Analytics & Reporting
  • Maintain workforce productivity reports utilizing Premier OperationsAdvisor, Workday, API, and other workforce management tools. Ensures the delivery of consistent and accurate management reporting to accelerate decision making.
  • Provides reporting and analysis to support system wide standardization of productivity reporting, standards, units of service and application of internal benchmarks.
  • Assist in validating data integrity and benchmarking submissions.
  • Provides reporting and analysis from OperationsAdvisor system utilized by all facilities to assist management in monitoring operational and financial performance and evaluate opportunities for improvement. Develop internal benchmarking reports in which department level performance data is utilized to identify and enable process improvement to the level of best practice.
  • Staffing & Workforce Planning
  • Provides reporting and analysis support through:
  • Productivity standards
  • Productivity management and variance reporting using OperationsAdvisor and other tools and systems
  • Engagement process including watch list, action planning, and other migration strategies
  • Position control process and exceptions needing approval. Evaluate requests for replacement and new positions.
  • Roll-up reporting
  • Reports to highlight the performance of KPI
  • Support the Director with reporting and analysis for internal leading practices and/ or opportunities for cross-departmental or cross-facility projects that could improve workflow, eliminate waste, reduce costs, etc.

Qualifications:

  • Bachelor's degree in Finance, Healthcare Administration, Finance, Accounting, or a related field.
  • Minimum of [3-5] years in healthcare finance, workforce analytics, labor management, decision support, operations improvement or healthcare operations.
  • Strong analytical and problem solving skills.
  • Adaptive to change and priorities quickly; meet deadlines
  • Attention to detail
  • Operate computer programs and software including advanced Microsoft Excel Skills.
  • Ability to communicate effectively with audiences in person and in electronic formats
  • Ability to think independently and capable of independent decision making
  • Experience working with large data sets and reporting tools

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.


Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.


Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.


About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services