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Dialer Analyst Jobs in Florida (NOW HIRING)

Westgate Resorts

Business Intelligence Engineer

Ocoee, FL · On-site

$44.75 - $58.25/hr

Call Center / Dialer Performance & Workforce Management * Loyalty / Owner Engagement & Retention * Sales, Finance, and Executive Leadership * Analyze trends, performance drivers, call behavior ...

Westgate Resorts

Business Intelligence Engineer

Ocoee, FL · On-site

$44.75 - $58.25/hr

Call Center / Dialer Performance & Workforce Management * Loyalty / Owner Engagement & Retention * Sales, Finance, and Executive Leadership * Analyze trends, performance drivers, call behavior ...

Westgate Resorts

Business Intelligence Engineer

Ocoee, FL

$44.75 - $58.25/hr

Call Center / Dialer Performance & Workforce Management * Loyalty / Owner Engagement & Retention * Sales, Finance, and Executive Leadership * Analyze trends, performance drivers, call behavior ...

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · On-site +1

$3.0K - $5.0K/mo

Proven experience in outbound sales marketing strategy, conversion rate optimization, data analysis, and effective communication Proficiency in outbound dialer systems with contact center ...

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · On-site +1

$3.0K - $5.0K/mo

... analysis, and effective communication • Proficiency in outbound dialer systems with contact center technologies, including CRM systems and outbound dialer platforms. • Hands-on experience ...

Lincare

Customer Service Rep

Casselberry, FL · On-site

$13.50 - $18.50/hr

... dialer system * Assesses customer need for additional products/services * Assesses customer ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare

Customer Service Rep

Beverly Hills, FL · On-site

$14.25 - $19.50/hr

... dialer system * Assesses customer need for additional products/services * Assesses customer ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare

Customer Service Rep

Pompano Beach, FL · On-site

$15 - $20.50/hr

... dialer system * Assesses customer need for additional products/services * Assesses customer ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare Holdings, Inc.

Customer Service Rep

Casselberry, FL · On-site

$13.50 - $18.50/hr

... dialer system * Assesses customer need for additional products/services * Assesses customer ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare Holdings, Inc.

Customer Service Rep

Beverly Hills, FL · On-site

$14.25 - $19.50/hr

... dialer system * Assesses customer need for additional products/services * Assesses customer ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare Holdings, Inc.

Customer Service Rep

Pompano Beach, FL · On-site

$15 - $20.50/hr

... dialer system * Assesses customer need for additional products/services * Assesses customer ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare

Customer Service Rep

Casselberry, FL · On-site

$13.50 - $18.50/hr

... dialer system * Assesses customer need for additional products/services * Assesses customer ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare Holdings, Inc.

Customer Service Rep

Casselberry, FL · On-site

$13.50 - $18.50/hr

... dialer system * Assesses customer need for additional products/services * Assesses customer ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare

Customer Service Rep

Bradenton, FL · On-site

$14.50 - $19.75/hr

... dialer system * Assesses customer need for additional products/services * Assesses customer ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

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All JobsDialer Analyst JobsDialer Analyst Jobs in Florida

Dialer Analyst information

See Florida salary details

$15.9K

$46.6K

$86K

How much do dialer analyst jobs pay per year?

As of Sep 6, 2026, the average yearly pay for dialer analyst in Florida is $46,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $28,279.00 and $55,761.00 per year, depending on experience, location, and employer.

What is a dialer analyst?

A Dialer Analyst is responsible for managing and optimizing automated dialing systems used in call centers to improve outbound call efficiency. They analyze dialer performance, monitor call center metrics, and adjust strategies to maximize productivity and compliance with regulations. Their role includes troubleshooting technical issues, configuring dialer settings, and working with management to enhance overall call center operations.

What are the typical daily responsibilities of a dialer analyst?

A Dialer Analyst's day usually involves monitoring automated dialer performance, analyzing call metrics, and making real-time adjustments to maximize efficiency and contact rates. They collaborate closely with call center managers, IT staff, and compliance teams to implement strategies, troubleshoot technical issues, and ensure adherence to dialing regulations. Tasks may also include generating performance reports, forecasting call volumes, and recommending workflow improvements. This role requires both technical expertise and effective teamwork to help drive the success of outbound calling campaigns.

What are the key skills and qualifications needed to thrive in the dialer analyst position, and why are they important?

To thrive as a Dialer Analyst, you need strong analytical skills, expertise in contact center operations, and a background in statistics or business, often supported by a relevant degree. Familiarity with outbound dialer systems (such as Aspect, Genesys, or Five9), CRM solutions, and report generation tools is typically required. Excellent problem-solving, communication, and time management skills help Dialer Analysts collaborate with cross-functional teams and respond to dynamic operational needs. These competencies are crucial for optimizing dialing strategies, improving productivity, and ensuring regulatory compliance in high-volume call center environments.

What are popular job titles related to Dialer Analyst jobs in Florida?

For Dialer Analyst jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Dialer Analyst jobs in Florida look for?

The top searched job categories for Dialer Analyst jobs in Florida are:

Dialer Analyst jobs near you
Infographic showing various Dialer Analyst job openings in Florida as of August 2026, with employment types broken down into 91% Full Time, 5% Part Time, and 4% Contract. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $46,590 per year, or $22.4 per hour.

Senior Dialer Administrator

Coastal Debt Resolve

Fort Lauderdale, FL • On-site

Full-time

Re-posted 3 days ago

Job description

Job Summary:
Coastal Debt Resolve is a leader in Business Debt Settlement with a dedication to delivering exceptional service. They are seeking a skilled Dialer Administrator to manage and optimize their Five9 cloud contact center platform, ensuring efficient operations through campaign configuration and performance analysis.
Responsibilities:
• Administer and support the Five9 platform, including configuration, updates, and troubleshooting.
• Build and maintain inbound and outbound campaigns, IVRs, call flows, skills, and dispositions.
• Manage and create user accounts, roles, permissions, and softphone configurations.
• Create and analyze reports and dashboards using Five9, Salesforce, Excel, and other reporting tools.
• Collaborate with operations and training teams to optimize campaign performance and agent workflows.
• Identify and resolve technical and performance issues impacting end-user experience.
• Work directly with Five9 support for issue escalation and resolution.
• Provide user training and develop documentation for internal procedures and platform best practices.
• Maintain data accuracy across lead lists, DNC lists, DNIS assignments, and call recordings.
Qualifications:
Required:
• 5+ years of experience administering Five9 or a comparable contact center platform.
• Strong understanding of predictive, power, and preview dialing modes.
• Familiarity with contact center KPIs, reporting metrics, and campaign performance analysis.
• Excellent analytical, troubleshooting, and problem-solving abilities.
• Strong interpersonal and communication skills.
• Ability to multitask and manage shifting priorities in a fast-paced environment.
Preferred:
• Experience integrating Five9 with CRM systems (Salesforce, Zendesk, etc.) is preferred.
• Basic knowledge of scripting, APIs, or SQL is a plus.
• Five9 Admin Console
• Salesforce (or equivalent CRM platforms)
• Microsoft Excel / Google Sheets
• Reporting tools such as Power BI or Tableau (if applicable)
• Familiarity with call recording software, voice analytics, or workforce management solutions is a plus.
Company:
A-rated BBB firm specializing in MCA debt restructuring and settlement. $100M+ resolved. A professional alternative to SMB bankruptcy. Founded in 2018, the company is headquartered in Fort Lauderdale, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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