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Dialer Analyst Jobs (NOW HIRING)

SoFi

Senior Dialer Analyst

Cottonwood Heights, UT · On-site

This Senior Dialer Analyst role reports to the Senior Director, Collections and Recovery Business Planning, Project Management & Analytics (BP&A). The Senior Dialer Analyst is a key member of our ...

SoFi

Senior Dialer Analyst

Cottonwood Heights, UT · On-site

This Senior Dialer Analyst role reports to the Senior Director, Collections and Recovery Business Planning, Project Management & Analytics (BP&A). The Senior Dialer Analyst is a key member of our ...

Rocket Mortgage, LLC

Dialer Administrator I

Cypress, TX · On-site +1

$24.52 - $34.13/hr

Review and analyze campaign results and adjust to provide maximum performance * Manage daily dialer campaigns to ensure business strategies are implemented as designed * Provide feedback and ...

Rock Connections

Dialer Administrator I

Cypress, TX

$24.52 - $34.13/hr

Review and analyze campaign results and adjust to provide maximum performance * Manage daily dialer campaigns to ensure business strategies are implemented as designed * Provide feedback and ...

Fabergent

Avaya Dialer Administrator

Phoenix, AZ · On-site

... analytical, strategic planning and organizational ability is required Must possess the ability to prioritize and perform multiple tasks simultaneously Must have excellent oral and written ...

SWBC

Collections Dialer Administrator-I

San Antonio, TX · On-site

$15.25 - $19.75/hr

This is an entry level introduction and education into Dialer and Collection software. Essential ... Proficient organizational & planning, multi-tasking, and collecting and analyzing data skills.

SWBC

Collections Dialer Administrator-I

San Antonio, TX · On-site

$15.25 - $19.75/hr

This is an entry level introduction and education into Dialer and Collection software. Essential ... Proficient organizational & planning, multi-tasking, and collecting and analyzing data skills.

Swbc

Collections Dialer Administrator-I

San Antonio, TX · On-site

$15.25 - $19.75/hr

This is an entry level introduction and education into Dialer and Collection software. Essential ... Proficient organizational & planning, multi-tasking, and collecting and analyzing data skills.

LendingClub

Intraday Management Specialist

Lehi, UT · On-site

$70 - $100/hr

... analyze reporting for workforce management and dialer operations; maintain and audit reports daily for accuracy, quality, and consistencyMonitor and manage schedule exceptions, tardiness, PTO, and ...

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Dialer Analyst information

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$20K

$58.5K

$108K

How much do dialer analyst jobs pay per year?

As of Sep 6, 2026, the average yearly pay for dialer analyst in the United States is $58,487.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a dialer analyst?

A Dialer Analyst is responsible for managing and optimizing automated dialing systems used in call centers to improve outbound call efficiency. They analyze dialer performance, monitor call center metrics, and adjust strategies to maximize productivity and compliance with regulations. Their role includes troubleshooting technical issues, configuring dialer settings, and working with management to enhance overall call center operations.

What are the typical daily responsibilities of a dialer analyst?

A Dialer Analyst's day usually involves monitoring automated dialer performance, analyzing call metrics, and making real-time adjustments to maximize efficiency and contact rates. They collaborate closely with call center managers, IT staff, and compliance teams to implement strategies, troubleshoot technical issues, and ensure adherence to dialing regulations. Tasks may also include generating performance reports, forecasting call volumes, and recommending workflow improvements. This role requires both technical expertise and effective teamwork to help drive the success of outbound calling campaigns.

What are the key skills and qualifications needed to thrive in the dialer analyst position, and why are they important?

To thrive as a Dialer Analyst, you need strong analytical skills, expertise in contact center operations, and a background in statistics or business, often supported by a relevant degree. Familiarity with outbound dialer systems (such as Aspect, Genesys, or Five9), CRM solutions, and report generation tools is typically required. Excellent problem-solving, communication, and time management skills help Dialer Analysts collaborate with cross-functional teams and respond to dynamic operational needs. These competencies are crucial for optimizing dialing strategies, improving productivity, and ensuring regulatory compliance in high-volume call center environments.

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Dialer Analyst jobs near you
Infographic showing various Dialer Analyst job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 6% Part Time, and 5% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $58,487 per year, or $28.1 per hour.

Senior Dialer Analyst

SoFi

Cottonwood Heights, UT • On-site

Full-time

Posted 11 days ago

Job description

The Role:

This Senior Dialer Analyst role reports to the Senior Director, Collections and Recovery Business Planning, Project Management & Analytics (BP&A).

The Senior Dialer Analyst is a key member of our team here at SoFi, responsible for supporting all of our outbound/inbound dialer operations for Personals Loans, Credit Cards, and Loan Origination Outreach .  Overall, work will also include driving Dialer improvement efforts in efficiency, effectiveness, and productivity, including implementing initiatives across 1LOD Business Controls. 

What you'll do:

Operational Management

  • Help the team manage daily dialer operations, ensuring campaigns start on time, run efficiently, and meet intensity targets.
  • Identify and resolve technical issues, collaborating with IT and Telephony teams to implement upgrades and patches.
  • Monitor agent status in real-time to maximize productivity and reduce idle time.

Analytics & Reporting

  • Create and maintain dashboards to track MTD metrics and validate the effectiveness of calling strategies.
  • Analyze dialer metrics to provide recommendations for improving efficiency and effectiveness.

Risk & Compliance

  • Ensure all dialing activities comply with FDCPA, Reg F, TCPA, and state laws.
  • Partner with Risk stakeholders to establish control inventories, descriptions, and workflows for consistent testing.
  • Proactively monitor regulatory changes and support remediation efforts to address control gaps.

Strategic Collaboration

  • Work with business partners to identify staffing gaps, monitor agent patterns, and plan future initiatives.
  • Develop training materials and communication tools to share best practices and program enhancements with stakeholders.

Typical KPIs (A Senior Dialer Analyst is often responsible for improving):

  • Right Party Contact Rate (RPC)
  • Promise-to-Pay (PTP)
  • Dollars Collected
  • Roll Rates
  • Delinquency Cure Rate
  • Queue Penetration
  • Agent Occupancy
  • Average Handle Time (AHT)
  • Abandon Rate
  • Contact Rate
  • Connect Rate
  • Cost per Contact
  • Cost per Dollar Collected

What you'll need:

  • Experience working in a fast paced, collections call center environment
  • Some knowledge of outbound collection regulations and rules (FDCPA Reg F, TCPA, & State laws)
  • Proven ability to analyze complex data sets to identify trends, performance gaps, and opportunities for improvement. Experience with Tableau or similar data visualization tools is preferred.
  • A Bachelor's Degree in Telecommunications, Information Technology, or related field, or 5 years of relevant technical experience in lieu of a degree.
  • Strong written and verbal communication skills, ability to articulate issues, and create reports used by senior management
  • Strong ability to create a culture of ownership, accountability, collaboration, and ability to influence at different levels.
  • Ability to work independently with limited daily supervision while meeting deadlines.
  • Ability to navigate through ambiguity, manage and coordinate multiple project assignments, and deliver on commitments.
  • Partnership mindset to ensure we have positive and productive working relationships with auditors and examiners. 
  • Experience with risk data, reporting, and analysis; including systems.
  • Experience in highly-matrixed, fast-paced environments.

Preferred: 

  • Previous experience in Banking or Fintech
  • Experience working with an auto-dialer (Preferably the Genesys Outbound Dialer)
  • Utilize SQL queries to extract, analyze, and manipulate data for performance monitoring and strategic decision-making

Apply