ZipRecruiter

Log In

1

Workforce Management Manager Jobs in Portland, OR

Amazon

Area Manager

Portland, OR · On-site

... Manager ... In this role, you will lead a team of hourly workforce and will be responsible for engaging your ...

Xinnovit

Portal Developer (XIN001_HTYY)

Portland, OR

Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...

Xinnovit

Enterprise Architect (XIN001_HX7B)

Portland, OR

$73.25 - $94.50/hr

Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...

Bi-Mart Corporation

Floor Manager

Damascus, OR · On-site

... workforce management) and helps to drive positive customer and employee experiences, while working to increase sales and profitability. Some daily tasks can include assisting customers on the sales ...

Bi-Mart Corporation

Floor Manager

Portland, OR · On-site

... workforce management) and helps to drive positive customer and employee experiences, while working to increase sales and profitability. Some daily tasks can include assisting customers on the sales ...

Ovation Workplace Services Inc.

Be Seen First

IT Support Coordinator

Beaverton, OR · On-site

$35K - $41K/yr

Familiarity with ticketing systems and workforce management tools * Understanding of SLAs and service delivery metrics PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative ...

Xinnovit

Network Engineer(XIN001_HYSN)

Portland, OR

Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...

previous pagenext page

Showing results 21-40

All JobsWorkforce Management JobsWorkforce Management Manager JobsWorkforce Management Manager Jobs in Portland, OR

Workforce Management Manager information

See Portland, OR salary details

$29.2K

$86.6K

$145.8K

How much do workforce management manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for workforce management manager in Portland, OR is $86,618.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $123,500.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.
What are the most commonly searched types of Workforce Management jobs in Portland, OR? The most popular types of Workforce Management jobs in Portland, OR are:
What are popular job titles related to Workforce Management Manager jobs in Portland, OR? For Workforce Management Manager jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Workforce Management Manager jobs in Portland, OR look for? The top searched job categories for Workforce Management Manager jobs in Portland, OR are:
What cities near Portland, OR are hiring for Workforce Management Manager jobs? Cities near Portland, OR with the most Workforce Management Manager job openings:
Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $86,618 per year, or $41.6 per hour.

Shop Service Manager, Bike & Snow

REI (Recreational Equipment Inc.)

Hillsboro, OR • On-site

$28.77 - $36/hr

Full-time

Medical, Retirement

Posted 26 days ago

REI rating

7.6

Company rating: 7.6 out of 10

Based on 172 frontline employees who took The Breakroom Quiz

60th of 731 rated retailers

Job description

Overview
REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet.
Our team seeks a Shop Service Manager (SSM) to direct the shop team and drive the shop program. You guide teams from the front! You will deliver best-in-class shop customer experiences and achieve service goals. You build and guide the shop team, shop production management, shop facilities management, and shop workforce management. Act as liaison between member/customer, store team, REI headquarters, and manufacturers. Ready to discover better with us?
Responsibilities and Qualifications
How you will be successful:
  • Drive business channels by owning and leading the customer and employee experience.
  • Handle training, coaching, recognition, and performance management.
  • Recruit and hire a diverse, technical workforce.
  • Train, certify, and build engaged teams to carry out shop service functions.
  • Manage the throughput of shop work to meet customer demand and REI expectations.
  • Drive workflow productivity while maintaining or improving quality to meet customer needs.
  • Keep shop equipment maintained, organized and accessible for safe and reliable operation.
  • Build awareness of REI's shop program through community engagement.
  • Develop and deploy store level shop strategy with Store Manager and Regional Shop Specialist.
  • Builds teams through effective employee development, involvement, and communication.

Bring your passionate, authentic self.
We lead with our values, and we are creating a culture that inspires and enables everyone to bring their whole self and their highest ambitions to work every day, so that we can achieve more outside together. Join us in seeking, creating and building new ways to work.
Your qualities:
  • 3+ years of successful retail management experience.
  • Successful completion of required training/certifications in the role.
  • 2-4 years of previous bike and/or ski shop experience or equivalent/transferable skills.
  • Sets standards and holds team members accountable to service goals
  • Enjoys communicating and building relationships, both inside and outside the organization.
  • Uses business understanding, innovative thinking, and sound judgment to solve problems.
  • Produces quality work by setting effective goals and establishing priorities.
  • Open to feedback and other viewpoints in the spirit of supporting the business.

Closing
At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity - that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.
Pay Transparency
We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.
REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile.
Pay Range
$28.77 - $36.00 per hour

What REI employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

REI logo

About REI

Sourced by ZipRecruiter

REI, or Recreational Equipment, Inc. is a widely respected retail company based in Kent, WA, US. The company caters to the outdoor recreation industry, providing a complete range of high-quality, sustainable gear and sporting goods. Founded in 1938 by avid mountaineers, it was built on the passion for exploring the outdoors and offers products for camping, hiking, cycling, fitness, paddle sports, snow sports, and more. REI also conducts outdoor adventure trips and classes. Its mission is to inspire, educate, and outfit for a lifetime of outdoor adventure and stewardship. For decades, REI has stood by its core values of authenticity, quality, service, respect, integrity, and balance. Proudly, the company has made Fortune Magazine's list of "100 Best Companies to Work For" every year since the list's inception.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Kent, WA, US

Year founded

1938

View All REI Jobs

Apply