ZipRecruiter

Log In

1

Workforce Management Manager Jobs in Wisconsin (NOW HIRING)

Engauge Workforce Solutions

Be Seen First

On-Site Lead

West Allis, WI · On-site

$20/hr

Managing workforce changes based on production needs * Maintaining accurate employee records and workforce documentation * Helping identify employees ready for advancement opportunities * Assisting ...

Engauge Workforce Solutions

Be Seen First

On-Site Lead

West Allis, WI · On-site

$20/hr

Managing workforce changes based on production needs * Maintaining accurate employee records and workforce documentation * Helping identify employees ready for advancement opportunities * Assisting ...

Ocean Spray

Workforce Staffing Specialist

Kenosha, WI · On-site

The Workforce Staffing Specialist will be responsible for managing team member staffing for the assigned plant. You will develop adaptable staff schedules, implement necessary adjustments, and ...

Piney Technical Services

Production Manager

Mequon, WI · On-site

This leader drives operational performance through effective workforce management, process optimization, and cross-functional collaboration, while developing team capability and supporting long-term ...

ASSA ABLOY

Regional Sales Manager

Kenosha, WI · On-site

Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...

next page

Showing results 1-20

All JobsWorkforce Management JobsWorkforce Management Manager JobsWorkforce Management Manager Jobs in Wisconsin

Workforce Management Manager information

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a Workforce Management Manager, and why are they important?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a Workforce Management Manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are some common challenges faced by Workforce Management Managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.
What are the most commonly searched types of Workforce Management jobs in Wisconsin? The most popular types of Workforce Management jobs in Wisconsin are:
What are popular job titles related to Workforce Management Manager jobs in Wisconsin? For Workforce Management Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Workforce Management Manager jobs in Wisconsin look for? The top searched job categories for Workforce Management Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Workforce Management Manager jobs? Cities in Wisconsin with the most Workforce Management Manager job openings:
Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Wisconsin as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 2% Temporary, and 2% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.
Workforce Management Specialist

Workforce Management Specialist

DivIHN Integration Inc

Milwaukee, WI • On-site

Contractor

Posted 22 days ago

Job description

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us at https://divihn.com/find-a-job/ to learn more and view our open positions.

 
Please apply or call one of us to learn more

For further inquiries regarding the following opportunity, please contact one of our Talent Specialists, Tenish, at 224 507 1292 or Amit at 224 507 1290 

Title: Workforce Management Specialist
Location: On-site at Milwaukee, WI or Green Bay, WI or Chicago, IL
Duration: 12 Months
Hours: Flexible in a window of 7 AM – 5 PM
 
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered
 
Description:
This individual will report to the Care Center Operations Senior Team Leader. Will primarily be responsible for forecasting, scheduling and real-time monitoring of Care Center Consultants and the interactions they handle across three internal locations and one vendor. This includes: forecasting calls, email and back-office volumes and workloads; vacation, and planning offline work including meetings, coaching sessions and training; implementing real-time management systems and procedures. Assisting Care Center Leadership, providing staffing support during weather events and outside regular Resource Planner business hours through a weekly on-call rotation.
Essential Functions:
(50-70%) Manage allocation of Care Center Operations staff & other resources (300+ individuals).
Specific items include:
• Create and modify work schedules that efficiently meet projected resource requirements and service level objectives, follow contractual scheduling requirements, address quality of life concerns and achieve budget objectives.
• Work with the training staff and work groups to develop training schedules that ensure critical training needs are met while achieving operational and service-level objectives.
• Develop and administer vacation schedules that support employees’ vacation needs while ensuring that operational and service-level objectives are not compromised.
• Forecast (and reforecast) staffing needs, schedule and assign offline work while ensuring that operational and service level objectives are met
• Facilitate the transition of new hire consultants from training to call taking, including scheduling, mentoring and floor walking
(50-70%) Real-Time Resource Management for Care Center Operations.
Specific items include:
• Utilize real-time management procedures that maximize the occupancy of all dedicated and supplemental resources in the care centers.
• Responsible for making real-time evaluations and projections of workload volumes.
• Evaluate workload projections and work closely with the Care Center Leadership on taking appropriate actions to meet performance objectives and fully utilize all CS Care Center within budget.
(10-30%) Development and continuous improvement of Care Center workforce management procedures.
Specifics include:
• Identify opportunities and implement methods for more effectively utilizing Care Center resources.
• Provide necessary reports to support the team leader's implementation of the standards.
• Evaluate performance to budget requirements and identify differences to planned budget and potential causes.
• Monthly performance reports.
• Workforce management system reports.
• Performance Management reports.
• Other reports as determined to be necessary.
(5%) Personal Development. Specifics include:
• Establish a career plan in coordination with the Operations Senior Team Leader that will enhance the acumen of the Resource Planner, consistent with industry trends.
• Actively pursue knowledge in the utility industry and ensure up-to-date best practices are learned.
Minimum Requirements:
Education:
• A bachelor’s degree is required.
Experience:
• 3-5 years of experience in workforce management, resource allocation, etc.
• Experience in leadership.
• Experience/advanced knowledge: Workforce Management Software. Aspect preferred.

About us:
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.