Workforce Management Specialist Location: On-site at Milwaukee, WI or Green Bay, WI or Chicago, IL Duration: 12 Months Hours: Flexible in a window of 7 AM - 5 PM Only W2 candidates are eligible for ...
Workforce Management Specialist Location: On-site at Milwaukee, WI or Green Bay, WI or Chicago, IL Duration: 12 Months Hours: Flexible in a window of 7 AM - 5 PM Only W2 candidates are eligible for ...
Workforce Management Specialist Location: On-site at Milwaukee, WI or Green Bay, WI or Chicago, IL Duration: 12 Months Hours: Flexible in a window of 7 AM - 5 PM Only W2 candidates are eligible for ...
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Workforce Management Specialist Location: On-site at Milwaukee, WI or Green Bay, WI or Chicago, IL Duration: 12 Months Hours: Flexible in a window of 7 AM - 5 PM Only W2 candidates are eligible for ...
Bachelor's degree. * 2+ years in a workforce management leadership role. * 3+ years of workforce forecasting and software experience, including demand planning and trend analysis. * Advanced Excel ...
Bachelor's degree. * 2+ years in a workforce management leadership role. * 3+ years of workforce forecasting and software experience, including demand planning and trend analysis. * Advanced Excel ...
Bachelor's degree. * 2+ years in a workforce management leadership role. * 3+ years of workforce forecasting and software experience, including demand planning and trend analysis. * Advanced Excel ...
Bachelor's degree. * 2+ years in a workforce management leadership role. * 3+ years of workforce forecasting and software experience, including demand planning and trend analysis. * Advanced Excel ...
Workforce Forecasting Manager
Kenosha, WI · On-site
Bachelor's degree. * 2+ years in a workforce management leadership role. * 3+ years of workforce forecasting and software experience, including demand planning and trend analysis. * Advanced Excel ...
Workforce Forecasting Manager
Kenosha, WI · On-site
Bachelor's degree. * 2+ years in a workforce management leadership role. * 3+ years of workforce forecasting and software experience, including demand planning and trend analysis. * Advanced Excel ...
Bachelor's degree. * 2+ years in a workforce management leadership role. * 3+ years of workforce forecasting and software experience, including demand planning and trend analysis. * Advanced Excel ...
Bachelor's degree. * 2+ years in a workforce management leadership role. * 3+ years of workforce forecasting and software experience, including demand planning and trend analysis. * Advanced Excel ...
Workforce Forecasting Manager
Kenosha, WI · On-site
Bachelor's degree. * 2+ years in a workforce management leadership role. * 3+ years of workforce forecasting and software experience, including demand planning and trend analysis. * Advanced Excel ...
Workforce Forecasting Manager
Kenosha, WI · On-site
Bachelor's degree. * 2+ years in a workforce management leadership role. * 3+ years of workforce forecasting and software experience, including demand planning and trend analysis. * Advanced Excel ...
Bachelor's degree. * 2+ years in a workforce management leadership role. * 3+ years of workforce forecasting and software experience, including demand planning and trend analysis. * Advanced Excel ...
Bachelor's degree. * 2+ years in a workforce management leadership role. * 3+ years of workforce forecasting and software experience, including demand planning and trend analysis. * Advanced Excel ...
Bachelor's degree. * 2+ years in a workforce management leadership role. * 3+ years of workforce forecasting and software experience, including demand planning and trend analysis. * Advanced Excel ...
Bachelor's degree. * 2+ years in a workforce management leadership role. * 3+ years of workforce forecasting and software experience, including demand planning and trend analysis. * Advanced Excel ...
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Workforce Management Specialist - Resource Planner
Milwaukee, WI · On-site
$33 - $35/hr
We are seeking a Workforce Management Analyst - Resource Planner to do forecasting, scheduling, and monitoring of a large Care Center team. This is a long-term several year contract opportunity with ...
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Be Seen First
Workforce Management Specialist - Resource Planner
Milwaukee, WI · On-site
$33 - $35/hr
We are seeking a Workforce Management Analyst - Resource Planner to do forecasting, scheduling, and monitoring of a large Care Center team. This is a long-term several year contract opportunity with ...
Work you'll do As a Senior Consultant on the Contingent Workforce Management team, you will be responsible for: * Managing the end-to-end lifecycle of Statement of Work requests, including creation ...
Work you'll do As a Senior Consultant on the Contingent Workforce Management team, you will be responsible for: * Managing the end-to-end lifecycle of Statement of Work requests, including creation ...
Account Manager
Sheboygan, WI · On-site
$60K - $75K/yr
Staff Management | SMX, a TrueBlue company, is a leading staffing partner specializing in contingent workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 ...
Account Manager
Sheboygan, WI · On-site
$60K - $75K/yr
Staff Management | SMX, a TrueBlue company, is a leading staffing partner specializing in contingent workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 ...
Central Staffing Manager
Madison, WI · On-site
$41K - $57K/yr
This role leads a team responsible for scheduling, workforce deployment, call-off management, staffing optimization, overtime control, and compliance with state and federal staffing requirements. The ...
Central Staffing Manager
Madison, WI · On-site
$41K - $57K/yr
This role leads a team responsible for scheduling, workforce deployment, call-off management, staffing optimization, overtime control, and compliance with state and federal staffing requirements. The ...
Central Staffing Manager
Madison, WI · On-site
$41K - $57K/yr
This role leads a team responsible for scheduling, workforce deployment, call-off management, staffing optimization, overtime control, and compliance with state and federal staffing requirements. The ...
Quick apply
Central Staffing Manager
Madison, WI · On-site
$41K - $57K/yr
This role leads a team responsible for scheduling, workforce deployment, call-off management, staffing optimization, overtime control, and compliance with state and federal staffing requirements. The ...
Central Staffing Manager
$41K - $57K/yr
This role leads a team responsible for scheduling, workforce deployment, call-off management, staffing optimization, overtime control, and compliance with state and federal staffing requirements. The ...
Central Staffing Manager
$41K - $57K/yr
This role leads a team responsible for scheduling, workforce deployment, call-off management, staffing optimization, overtime control, and compliance with state and federal staffing requirements. The ...
Human Resources Manager
Stoughton, WI · On-site
Partner with corporate leadership and plant management to support business objectives and workforce initiatives * Provide coaching and guidance on employee relations, performance management, policy ...
Human Resources Manager
Stoughton, WI · On-site
Partner with corporate leadership and plant management to support business objectives and workforce initiatives * Provide coaching and guidance on employee relations, performance management, policy ...
Human Resources Manager
Stoughton, WI · On-site
Partner with corporate leadership and plant management to support business objectives and workforce initiatives * Provide coaching and guidance on employee relations, performance management, policy ...
Human Resources Manager
Stoughton, WI · On-site
Partner with corporate leadership and plant management to support business objectives and workforce initiatives * Provide coaching and guidance on employee relations, performance management, policy ...
Human Resources Manager
Madison, WI · On-site
Partner with corporate leadership and plant management to support business objectives and workforce initiatives * Provide coaching and guidance on employee relations, performance management, policy ...
Human Resources Manager
Madison, WI · On-site
Partner with corporate leadership and plant management to support business objectives and workforce initiatives * Provide coaching and guidance on employee relations, performance management, policy ...
Workforce Staffing Specialist
Kenosha, WI · On-site
Manage workforce staffing and create scheduling solutions by completing complex schedules and making appropriate adjustments based on business needs, time off requests, daily callouts and/or known ...
Workforce Staffing Specialist
Kenosha, WI · On-site
Manage workforce staffing and create scheduling solutions by completing complex schedules and making appropriate adjustments based on business needs, time off requests, daily callouts and/or known ...
Workforce Staffing Specialist
Kenosha, WI · On-site
Manage workforce staffing and create scheduling solutions by completing complex schedules and making appropriate adjustments based on business needs, time off requests, daily callouts and/or known ...
Workforce Staffing Specialist
Kenosha, WI · On-site
Manage workforce staffing and create scheduling solutions by completing complex schedules and making appropriate adjustments based on business needs, time off requests, daily callouts and/or known ...
Workforce Management Manager information
What is the difference between Workforce Management Manager vs Workforce Analyst?
| Aspect | Workforce Management Manager | Workforce Analyst |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are common | Usually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred |
| Work Environment | Leads teams, manages scheduling, forecasting, and resource allocation in call centers or service industries | Analyzes data, develops reports, and provides insights to optimize staffing and operations |
| Employer & Industry Usage | Used across call centers, retail, healthcare, and customer service industries | Common in similar industries, focusing on data analysis and reporting |
While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.
What are the key skills and qualifications needed to thrive as a workforce management manager?
To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.
What does a workforce management manager do?
A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.
What are some common challenges faced by workforce management managers, and how can they be addressed?
Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.
What are the most commonly searched types of Workforce Management jobs in Wisconsin? The most popular types of Workforce Management jobs in Wisconsin are:
What are popular job titles related to Workforce Management Manager jobs in Wisconsin? For Workforce Management Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Workforce Management Manager jobs in Wisconsin look for? The top searched job categories for Workforce Management Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Workforce Management Manager jobs? Cities in Wisconsin with the most Workforce Management Manager job openings:
Contractor
Re-posted 14 days ago
Job description
For further inquiries regarding the following opportunity, please contact one of our Talent Specialists, Jessolin at 224-704-1714 or Tenish at 224-507-1292
Title: Workforce Management Specialist
Location: On-site at Milwaukee, WI or Green Bay, WI or Chicago, IL
Duration: 12 Months
Hours: Flexible in a window of 7 AM - 5 PM
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered
Description:
This individual will report to the Care Center Operations Senior Team Leader. Will primarily be responsible for forecasting, scheduling and real-time monitoring of Care Center Consultants and the interactions they handle across three internal locations and one vendor. This includes: forecasting calls, email and back-office volumes and workloads; vacation, and planning offline work including meetings, coaching sessions and training; implementing real-time management systems and procedures. Assisting Care Center Leadership, providing staffing support during weather events and outside regular Resource Planner business hours through a weekly on-call rotation.
Essential Functions:
(50-70%) Manage allocation of Care Center Operations staff & other resources (300+ individuals).
Specific items include:
• Create and modify work schedules that efficiently meet projected resource requirements and service level objectives, follow contractual scheduling requirements, address quality of life concerns and achieve budget objectives.
• Work with the training staff and work groups to develop training schedules that ensure critical training needs are met while achieving operational and service-level objectives.
• Develop and administer vacation schedules that support employees' vacation needs while ensuring that operational and service-level objectives are not compromised.
• Forecast (and reforecast) staffing needs, schedule and assign offline work while ensuring that operational and service level objectives are met
• Facilitate the transition of new hire consultants from training to call taking, including scheduling, mentoring and floor walking
(50-70%) Real-Time Resource Management for Care Center Operations.
Specific items include:
• Utilize real-time management procedures that maximize the occupancy of all dedicated and supplemental resources in the care centers.
• Responsible for making real-time evaluations and projections of workload volumes.
• Evaluate workload projections and work closely with the Care Center Leadership on taking appropriate actions to meet performance objectives and fully utilize all CS Care Center within budget.
(10-30%) Development and continuous improvement of Care Center workforce management procedures.
Specifics include:
• Identify opportunities and implement methods for more effectively utilizing Care Center resources.
• Provide necessary reports to support the team leader's implementation of the standards.
• Evaluate performance to budget requirements and identify differences to planned budget and potential causes.
• Monthly performance reports.
• Workforce management system reports.
• Performance Management reports.
• Other reports as determined to be necessary.
(5%) Personal Development. Specifics include:
• Establish a career plan in coordination with the Operations Senior Team Leader that will enhance the acumen of the Resource Planner, consistent with industry trends.
• Actively pursue knowledge in the utility industry and ensure up-to-date best practices are learned.
Minimum Requirements:
Education:
• A bachelor's degree is required.
Experience:
• 3-5 years of experience in workforce management, resource allocation, etc.
• Experience in leadership.
• Experience/advanced knowledge: Workforce Management Software. Aspect preferred.
Title: Workforce Management Specialist
Location: On-site at Milwaukee, WI or Green Bay, WI or Chicago, IL
Duration: 12 Months
Hours: Flexible in a window of 7 AM - 5 PM
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered
Description:
This individual will report to the Care Center Operations Senior Team Leader. Will primarily be responsible for forecasting, scheduling and real-time monitoring of Care Center Consultants and the interactions they handle across three internal locations and one vendor. This includes: forecasting calls, email and back-office volumes and workloads; vacation, and planning offline work including meetings, coaching sessions and training; implementing real-time management systems and procedures. Assisting Care Center Leadership, providing staffing support during weather events and outside regular Resource Planner business hours through a weekly on-call rotation.
Essential Functions:
(50-70%) Manage allocation of Care Center Operations staff & other resources (300+ individuals).
Specific items include:
• Create and modify work schedules that efficiently meet projected resource requirements and service level objectives, follow contractual scheduling requirements, address quality of life concerns and achieve budget objectives.
• Work with the training staff and work groups to develop training schedules that ensure critical training needs are met while achieving operational and service-level objectives.
• Develop and administer vacation schedules that support employees' vacation needs while ensuring that operational and service-level objectives are not compromised.
• Forecast (and reforecast) staffing needs, schedule and assign offline work while ensuring that operational and service level objectives are met
• Facilitate the transition of new hire consultants from training to call taking, including scheduling, mentoring and floor walking
(50-70%) Real-Time Resource Management for Care Center Operations.
Specific items include:
• Utilize real-time management procedures that maximize the occupancy of all dedicated and supplemental resources in the care centers.
• Responsible for making real-time evaluations and projections of workload volumes.
• Evaluate workload projections and work closely with the Care Center Leadership on taking appropriate actions to meet performance objectives and fully utilize all CS Care Center within budget.
(10-30%) Development and continuous improvement of Care Center workforce management procedures.
Specifics include:
• Identify opportunities and implement methods for more effectively utilizing Care Center resources.
• Provide necessary reports to support the team leader's implementation of the standards.
• Evaluate performance to budget requirements and identify differences to planned budget and potential causes.
• Monthly performance reports.
• Workforce management system reports.
• Performance Management reports.
• Other reports as determined to be necessary.
(5%) Personal Development. Specifics include:
• Establish a career plan in coordination with the Operations Senior Team Leader that will enhance the acumen of the Resource Planner, consistent with industry trends.
• Actively pursue knowledge in the utility industry and ensure up-to-date best practices are learned.
Minimum Requirements:
Education:
• A bachelor's degree is required.
Experience:
• 3-5 years of experience in workforce management, resource allocation, etc.
• Experience in leadership.
• Experience/advanced knowledge: Workforce Management Software. Aspect preferred.