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Workforce Management Manager Jobs in Rhode Island

Brown University Health

Payroll Analyst

Providence, RI · On-site

$23.11 - $38.16/hr

Provides effective payroll support for UKG (Kronos) Workforce Management / Time and Attendance, including calculation support, reporting, troubleshooting, and interpretation of results. * Owns ...

TEKWISSEN LLC

Computer Hardware Technician

Warwick, RI · On-site

$17 - $22.75/hr

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information ...

TEKWISSEN LLC

Computer Hardware Technician

Warwick, RI

$17 - $22.75/hr

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information ...

Manpower

IHA - Recruiter

Cranston, RI · On-site

... workforce management in your market. • Assist with driving sales activity in market. Probing for additional business with clients, key skilling top talent profiles to new clients, and engaging with ...

Manpower Group

IHA - Recruiter

Cranston, RI · On-site

... workforce management in your market. • Assist with driving sales activity in market. Probing for additional business with clients, key skilling top talent profiles to new clients, and engaging with ...

ManpowerGroup

IHA - Recruiter

Cranston, RI · On-site

... workforce management in your market. • Assist with driving sales activity in market. Probing for additional business with clients, key skilling top talent profiles to new clients, and engaging with ...

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Workforce Management Manager information

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in Rhode Island?

The most popular types of Workforce Management jobs in Rhode Island are:

What are popular job titles related to Workforce Management Manager jobs in Rhode Island?

For Workforce Management Manager jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Rhode Island look for?

The top searched job categories for Workforce Management Manager jobs in Rhode Island are:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

Account manager/ Client partner

Johnston, RI • On-site

DATAECONOMY
IT Services • 51 - 200 employees
Learn more about DATAECONOMYexternal

Other

Posted 17 days ago

Job description

Role: Client Partner/Account Executive

Location: Phoenix, AZ/ Johnston, RI

Role: full time

Key Responsibilities

Business Development

  • Acquire/develop key customer relationships.
  • Accountable for achieving account financial targets and KPIs.
  • Develop an account plan with details of the relationships required, the opportunities that have to be chased, and the revenue expected from such opportunities, as well as potential threats and weaknesses that need to be addressed.
  • Aggressively driving Data, Analytics and Digital Services and Solutions into new areas of the business. Prospect new opportunities through networking, cold calling and other lead generation techniques.
  • Craft business value proposition using Business Value Metrics, Create and negotiate complex quotes, RFIs/RFPs, and contracts as well as the preparation, implementation and closure of sales negotiations at decision-making level.
  • Submit proactive proposals and solution approach notes based on challenges and industry trends relevant for Customer line of business. Organize Work Shops for thought share and creating awareness on DE’s differentiated services and solutions as per Customer interests and requirements

.

Customer Relationship Management:

  • Manage strategic advancement of customer relations, including ensuring a high level of customer satisfaction and retention as well as identification of upselling potential.
  • Promote all of DE’s services and solution within the client LoBs.
  • Manage quarterly Business Reviews to ensure client satisfaction.
  • Collect and coordinate farming activities with the account delivery team.

Contract Management:

  • Statement of Work (SOW) negotiations, and execution of the same working closely with Customer Manager, Customer Supplier Management.
  • Ensure compliance to SOW and MSA terms and conditions in operational processes as well as project delivery.

Account Planning and Cost Budget Management:

Responsible for Profit & Loss for the Customer Relationships.

  • Identify the opportunities for the next 1-2 year horizon based on operational and business planning inputs from discussions with Customer.
  • Prepare Revenue Plan projecting.
  • revenue for the current and next financial year based on the current engagements and opportunity pipeline.
  • internal investments requirement in terms of specific resources, trainings, infrastructure etc.
  • Track sales performance against target in terms of Sales, Billing efficiency, profitability, and revenue growth.
  • Create Cost Budgets and Delivery Plans; Review and ensure projects are delivered ontime and onbudget.

Resource Management:

  • Workforce Planning - Forecast the projected resource requirements for the opportunities being pursued.
  • Publish the confirmed resource requirements for sourcing from the internal resource pool available.

Experience

  • needed:5+ years experience in selling IT services and solutions
  • Experience in Customer Relationship and Contract Management
  • Banking and Financial Services / Insurance domain experience is preferred

Apply