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Workforce Management Manager Jobs in Rhode Island

TEKWISSEN LLC

Computer Hardware Technician

Warwick, RI

$17 - $22.75/hr

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information ...

Naval Sea Systems Command

MANAGER

Newport, RI · On-site +1

$142K - $197K/yr

You will direct workforce shaping, strategic planning, and stewardship for a diverse team of ... Additional qualification information can be found from the following Office of Personnel Management ...

Brownhealth

Nursing Resource Scheduler

Providence, RI · On-site

Proficiency with Microsoft Office Suite and Workforce Management system applications. Proficient typing and computer keyboard skills. Interpersonal skills to effectively interact with a variety of ...

New

Kosmos

Production Manager

East Greenwich, RI · On-site

$90K - $130K/yr

... workforce, raw materials etc.) needed to achieve goals and targets Work with Facilities Manager to ... Deep knowledge of production management Understanding of quality standards and health & safety ...

Kosmos

Production Manager

East Greenwich, RI

$80K - $120K/yr

... workforce, raw materials etc.) needed to achieve goals and targets Work with Facilities Manager to ... Deep knowledge of production management Understanding of quality standards and health & safety ...

Kosmos

Production Manager

Pawtucket, RI

$90K - $130K/yr

... workforce, raw materials etc.) needed to achieve goals and targets Work with Facilities Manager to ... Deep knowledge of production management Understanding of quality standards and health & safety ...

Kosmos

Production Manager

Pawtucket, RI · On-site

$80K - $120K/yr

... workforce, raw materials etc.) needed to achieve goals and targets Work with Facilities Manager to ... Deep knowledge of production management Understanding of quality standards and health & safety ...

Robert Half

HR Project Manager

Smithfield, RI · On-site

$31.66 - $36.66/hr

... workforce of approximately 142 employees. The role is well suited for someone who can work ... Provide project-based guidance on employee data management and workflow consistency in support of ...

rogersco

Manager Operations

Narragansett, RI · On-site

... management, and continuous improvement. This role partners closely with union leadership and ... Lead within a unionized workforce, administer the collective bargaining agreement, and support ...

Healthcentric Advisors

Manager, Policy & Strategy

Warwick, RI · Hybrid

$105K - $113K/yr

... workforce development, and drive healthcare transformation across the state. Position Summary CTC-RI is seeking a Manager, Policy & Strategy to help shape the future of primary care and healthcare ...

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Workforce Management Manager information

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.
What are the most commonly searched types of Workforce Management jobs in Rhode Island? The most popular types of Workforce Management jobs in Rhode Island are:
What are popular job titles related to Workforce Management Manager jobs in Rhode Island? For Workforce Management Manager jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Workforce Management Manager jobs in Rhode Island look for? The top searched job categories for Workforce Management Manager jobs in Rhode Island are:
Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Computer Hardware Technician

TEKWISSEN LLC

Warwick, RI

$17 - $22.75/hr

Contractor

Re-posted 14 days ago

Job description

Company Description

Overview: 

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information technology company that provides high-performance and industry-focused solutions integrated with leading-edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high-intensity enterprise computing. 
 

Job Description

Position: Computer Hardware Technician

Location: Warwick,RI

Duration: 12 Months

 Job Type: Temporary Assignment     

Work Type: Onsite 

Shift: 2nd Shift (3:00 pm - 11 pm)

Job Description: 

  • 1-3 year computer support experience, basic hardware and software skills.
  • Good work ethic, good organizational skills  
  • As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
  • This is a journeyman position for the typical desk side support technician.
  • You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
  • You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
  • Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products

Job Responsibilities:

  • Computer hardware set up, basic hardware and software troubleshooting stills
  • Provides support for software, hardware and networking support for desktops, laptops and servers.
  • Provides maintenance and support on legacy products. Supports Core, server products.
  • Performs disk replacement on enterprise storage products
  • Installs and maintains PCs and associated software, networks, servers and peripherals
  • Supports network products from operational and maintenance perspectives
  • Performs installs, moves, adds and changes as required
  • Tests and certifies PCs, networks, servers and client approved applications
  • Provides follow-up on problems or escalation.
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Ensures customer satisfaction throughout the service delivery transaction.
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Additional Information

Communication will be via Teams and Outlook. Meetings are conducted remotely as this is a face-to-face role. New agents need to get used to using is their feet and their mouth because they're going to be walking around talking to folks face to face. Will need to be able to manage an iPad, manage a checkout system, and manage a like root-based map system. It's not exactly all pen and paper. Someone does need to be able to use a cursory level of technology to succeed in the role. Training will be provided for first week.

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About TekWissen

Sourced by ZipRecruiter

TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We’re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Ann Arbor, MI, US

Year founded

2009

Social media

Twitter

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