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Workforce Management Manager Jobs in Kentucky (NOW HIRING)

Chewy

CS Workforce Specialist III

Louisville, KY · On-site

$16.25 - $21.50/hr

... workforce management systems and standardized protocols to ensure each component combines ... seamlessly for all partners. Additionally, you may be assigned a focus in Time Operations, Command ...

Chewy

CS Workforce Specialist III

Louisville, KY · Hybrid

$15.50 - $20.50/hr

... workforce management systems and standardized protocols to ensure each component combines ... seamlessly for all partners. Additionally, you may be assigned a focus in Time Operations, Command ...

Holley Performance

CRM Manager

Bowling Green, KY · On-site

Position Summary The CRM Manager supports Holley's Customer 360 vision by executing the hands on ... workforce. All qualified applicants will receive consideration for employment without regard to ...

Aerotek

Bilingual Workforce Manager - French

Florence, KY · On-site

$54K/yr

As a Bilingual Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff ...

Chewy

CS Workforce Specialist II

Louisville, KY · On-site

The primary collaborators are other members of the wider Workforce Management and Capacity Planning Team, Human Resources Team, Operations Leadership, and most importantly our Chewy Pharmacy Team ...

Chewy

CS Workforce Specialist II

Louisville, KY

The primary collaborators are other members of the wider Workforce Management and Capacity Planning Team, Human Resources Team, Operations Leadership, and most importantly our Chewy Pharmacy Team ...

ASSA ABLOY

Regional Sales Manager

Nicholasville, KY · On-site

Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...

ASSA ABLOY

Regional Sales Manager

Corbin, KY

Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...

ASSA ABLOY

Regional Sales Manager

Lexington, KY · On-site

Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...

Bertelsmann

Outbound Manager - A Shift

Louisville, KY · On-site

Workforce Management in a temp labor environment * Maintain production, quality, reliability, safety, and security requirements * Hire, train, evaluate, and develop production management staff * Work ...

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Workforce Management Manager information

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a Workforce Management Manager, and why are they important?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a Workforce Management Manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are some common challenges faced by Workforce Management Managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.
What are the most commonly searched types of Workforce Management jobs in Kentucky? The most popular types of Workforce Management jobs in Kentucky are:
What are popular job titles related to Workforce Management Manager jobs in Kentucky? For Workforce Management Manager jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Workforce Management Manager jobs in Kentucky look for? The top searched job categories for Workforce Management Manager jobs in Kentucky are:
Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Kentucky as of May 2026, with employment types broken down into 2% As Needed, 71% Full Time, 22% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Workforce Management Administrator

Customer Operations

Louisville, KY

Full-time

Posted 25 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Interested in driving operational efficiency through strategic scheduling and reporting? As a Workforce Management Admin at Spectrum, you will oversee scheduling, reporting and auditing functions to ensure optimal staffing and adherence standards. Your attention to detail and communication skills will help identify opportunities for improvement at individual, team and center levels, directly supporting Spectrum’s commitment to service excellence.


How You’ll Make an Impact

  • Utilize scheduling software to adjust center resources, ensuring proper shift coverage in response to changes in call volume, service activity or resource availability
  • Assist with managing overtime and voluntary time off to optimize staffing levels
  • Optimize break and lunch schedules for efficient center staffing
  • Monitor real-time adherence and call statistics, communicating with supervisors to manage on-phone and off-phone activity throughout the day
  • Track and enter real-time exceptions such as sick calls, tardiness and meetings into workforce management systems
  • Manage benefit time accrual accounts, establish thresholds and plan for both scheduled and unscheduled absences
  • Audit and maintain data integrity within workforce management and related databases
  • Monitor call volume and statistics to ensure scheduling and service level metrics are met
  • Liaise with staff regarding workforce management practices and initiatives, updating leadership on staffing issues, performance measures and call statistics
  • Provide input on forecast projections and staffing requirements

Working Conditions

  • Office environment with 24-hour service capability

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Bachelor’s degree in communications, business or related field, or equivalent experience

Experience

  • 2+ years of workforce management scheduling and forecasting software experience
  • 2+ years of inbound contact center environment experience

Skills

  • Ability to read, write, speak and understand English
  • Data analysis and interpretation skills
  • Clear oral and written communication with all levels of management and personnel
  • Ability to handle multiple projects and maintain confidentiality
  • Decision-making and problem-solving under pressure
  • Effective prioritization and organizational skills
  • Initiative and judgment to accomplish job duties
  • Proficiency with personal computers and software applications such as word processing and spreadsheets
  • Ability to work independently and collaboratively to resolve problems and handle requests
  • Experience with scheduling and workforce management software such as Aspect eWorkforce Management and Real Time Adherence software
  • Knowledge of cable television products and services

Preferred Qualifications

Experience

  • Multi-channel contact center management experience

#LI-JK4
CWF370 2026-72636 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Bachelor’s degree in communications, business or related field, or equivalent experience

Experience

  • 2+ years of workforce management scheduling and forecasting software experience
  • 2+ years of inbound contact center environment experience

Skills

  • Ability to read, write, speak and understand English
  • Data analysis and interpretation skills
  • Clear oral and written communication with all levels of management and personnel
  • Ability to handle multiple projects and maintain confidentiality
  • Decision-making and problem-solving under pressure
  • Effective prioritization and organizational skills
  • Initiative and judgment to accomplish job duties
  • Proficiency with personal computers and software applications such as word processing and spreadsheets
  • Ability to work independently and collaboratively to resolve problems and handle requests
  • Experience with scheduling and workforce management software such as Aspect eWorkforce Management and Real Time Adherence software
  • Knowledge of cable television products and services

Preferred Qualifications

Experience

  • Multi-channel contact center management experience
Employment Type: Full Time

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