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Workforce Management Manager Jobs in Kentucky (NOW HIRING)

Chewy

CS Workforce Specialist III

Louisville, KY · On-site

$16.25 - $21.50/hr

... workforce management systems and standardized protocols to ensure each component combines ... seamlessly for all partners. Additionally, you may be assigned a focus in Time Operations, Command ...

Chewy

CS Workforce Specialist III

Louisville, KY · Hybrid

$15.50 - $20.50/hr

... workforce management systems and standardized protocols to ensure each component combines ... seamlessly for all partners. Additionally, you may be assigned a focus in Time Operations, Command ...

Holley Performance

CRM Manager

Bowling Green, KY · On-site

Position Summary The CRM Manager supports Holley's Customer 360 vision by executing the hands on ... workforce. All qualified applicants will receive consideration for employment without regard to ...

Chewy

CS Workforce Specialist II

Louisville, KY · On-site

The primary collaborators are other members of the wider Workforce Management and Capacity Planning Team, Human Resources Team, Operations Leadership, and most importantly our Chewy Pharmacy Team ...

Chewy

CS Workforce Specialist II

Louisville, KY

The primary collaborators are other members of the wider Workforce Management and Capacity Planning Team, Human Resources Team, Operations Leadership, and most importantly our Chewy Pharmacy Team ...

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Workforce Management Manager information

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a Workforce Management Manager, and why are they important?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a Workforce Management Manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are some common challenges faced by Workforce Management Managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.
What are the most commonly searched types of Workforce Management jobs in Kentucky? The most popular types of Workforce Management jobs in Kentucky are:
What are popular job titles related to Workforce Management Manager jobs in Kentucky? For Workforce Management Manager jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Workforce Management Manager jobs in Kentucky look for? The top searched job categories for Workforce Management Manager jobs in Kentucky are:
Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Kentucky as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Senior Product Manager Workforce Management

BrightSpring Health Services

Louisville, KY • On-site

$121K - $160K/yr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

BrightSpring Health Services rating

4.8

Company rating: 4.8 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

220th of 239 rated social care providers

Job description

Senior Product Manager, Pharmacy Workforce Management

PharMerica, a part of Brightspring Health Services, is a long-term care pharmacy services provider that supplies medications, clinical support, and pharmacy management to healthcare organizations across the United States.

We are a non-retail pharmacy that focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation facilities, long-term acute care centers, and other specialized care centers nationwide. Our organization is in high growth mode, which can provide opportunities for advancement for individuals looking for career progression!

Pharmerica is seeking a strategic, technology-focused and operationally driven Senior Product Manager to develop the evolution and optimization of Pharmacy workforce management technology products. This role partners with Operations, IT, HR, Analytics and Pharmacy senior leadership teams to design intelligent, scalable workforce technology solutions that enhance operational efficiency, automation, visibility and user experience across multiple business lines.

The Senior Product Manager, Pharmacy Workforce Management, is responsible for innovating and optimizing multiple workforce technology products and the integrations that support Pharmacy operations across several business lines. This role enables proactive operational decision-making through advanced workforce technologies, AI-assisted workflows, system automation, real-time operational visibility, and scalable support models - creating a smarter, more connected workforce ecosystem.

This position leads the development and deployment of Pharmacy workforce technology product management initiatives focused on Verint Workforce Management and Operations Manager capabilities, API and systems integration development, sandbox governance, workforce technology administration, intake and ticketing solutions, and continuous process optimization. The role serves as the business product manager for several workforce technologies, balancing operational priorities with innovation, scalability, governance and long-term platform strategy.

Using advanced product management principles, workforce technology expertise and cross-functional collaboration, the Senior Product Manager drives modernization efforts across workforce operations through intelligent integrations, automation opportunities, AI-enabled support solutions and enterprise platform governance.

Remote Opportunity. May reside anywhere within the Continental USA.

Schedule: Monday through Friday, hours per business needs.

The ideal candidate will have 10+ years Product Management or Workforce Technology, Workforce Management Systems, or related experience

Benefits and perks for You!

  • Medical, Dental, Vision insurance
  • Health Savings & Flexible Spending Accounts (up to $5,000 for childcare)
  • Tuition discounts & reimbursement
  • 401(k)
  • Company Paid Time Off*
  • Shift Differential
  • DailyPay
  • Pet Insurance
  • Employee wellness and discount programs

*Benefits may vary by employment status

Responsibilities
  • Leads configuration, governance, and optimization of Verint Optimization and additional products and functionality capabilities for operational workflows
  • Manages and supports enterprise integrations and API development efforts connecting Verint with additional product platforms such as ADP, RingCentral, LTC400, Framework, and other operational systems
  • Oversees product capabilities such as Verint Operations Manager to improve operational visibility, workflow management, automation, and real-time decision-making
  • Administers sandbox environments, testing protocols, release validation, and change management processes for workforce technology enhancements
  • Develops and maintains enterprise intake, ticketing, and support processes using SharePoint and other workflow management tools to improve scalability and user experience
  • Identifies and implements AI-enabled solutions, automation opportunities, and process improvements that reduce manual effort and enhance operational efficiency
  • Partners cross-functionally with senior leaders across Operations, IT, Analytics, HR, and vendor teams to deliver scalable workforce technology solutions
  • Monitors platform performance, system utilization, data integrity, and operational KPIs while driving continuous improvement initiatives
  • Creates and maintains documentation, governance standards, training materials, and support resources to ensure successful adoption and long-term platform sustainability
Qualifications

Required Qualifications

  • Bachelor's degree in Information Systems, Engineering, Business, Workforce Management, or related field
  • 10+ years Product Management or Workforce Technology, Workforce Management Systems, or related experience
  • Deep understanding of WFM platforms and telephony systems; Verint experience preferred
  • Strong understanding of workforce management operations including forecasting, scheduling, real-time management, and reporting
  • Experience managing enterprise technology integrations and API-enabled solutions
  • Experience partnering with IT, operations, and business stakeholders in a cross-functional environment
  • Experience with enterprise ticketing, intake, governance, and change management processes
  • Strong analytical, organizational, and problem-solving skills
  • Excellent communication and stakeholder management abilities

Preferred Qualifications

  • Master's degree in related field
  • Prior pharmacy or healthcare operations experience
  • Exposure to predictive analytics, automation, or AI-assisted workforce tools
  • Experience supporting Enterprise workforce technology implementations or platform administration
About Our Line of Business

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success.

What BrightSpring Health Services employees say

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