ZipRecruiter

Log In

2

Remote Call Monitoring Jobs in Kentucky (NOW HIRING)

Lumimeds

You should be just as comfortable jumping into a call review as you are analyzing conversion ... Monitor CRM hygiene, pipeline health, and forecasting accuracy. * Partner closely with Marketing to ...

Onco360

Telecommunications Engineer II

Louisville, KY · On-site +1

$78K/yr

... services, call center applications, conferencing platforms, integrations, monitoring, and ... Engineer office and remote work telecom solutions that support a "work from anywhere" model through ...

UHS

REG DIR - BUSINESS DEVELOPMENT

Louisville, KY · Remote

Fully remote with travel both locally and regionally. UHS National Call Center (a UHS company) Our ... Monitors the performance of each team member against departmental goals. Assists in developing ...

All JobsCall Monitoring JobsRemote Call Monitoring JobsRemote Call Monitoring Jobs in Kentucky

Remote Call Monitoring information

See Kentucky salary details

$9

$14

$21

How much do remote call monitoring jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for remote call monitoring in Kentucky is $14.95, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $16.49 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone in a remote call monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a remote call monitoring?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the remote call monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Kentucky? For Remote Call Monitoring jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Remote Call Monitoring jobs in Kentucky look for? The top searched job categories for Remote Call Monitoring jobs in Kentucky are:
What cities in Kentucky are hiring for Remote Call Monitoring jobs? Cities in Kentucky with the most Remote Call Monitoring job openings:
Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in Kentucky as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $31,102 per year, or $15 per hour.

KENTUCKY only - Work at Home Call Center Representative

InfoCision

Rineyville, KY • Remote

$10/hr

Other

Re-posted 21 days ago

InfoCision rating

3.0

Company rating: 3.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

71st of 71 rated call and contact centers

Job description

We're looking for dependable, customer-focused individuals to join our growing remote call center team. If you're an excellent communicator who enjoys helping customers and working from home, we'd love to hear from you.

Schedule Options:

  • Day Shift
  • Evening Shift
  • Night Shift (available until 2:00 AM EST)

Job Responsibilities:

  • Answer inbound customer calls professionally and courteously.
  • Make outbound calls on behalf of a variety of clients.
  • Follow client-specific call flows and procedures.
  • Provide outstanding customer service and problem resolution.
  • Accurately document customer interactions.
  • Meet quality, attendance, and performance expectations.

Qualifications:

  • Excellent verbal communication skills.
  • Strong customer service skills.
  • Comfortable using a computer and navigating multiple applications.
  • Ability to multitask while speaking with customers.

Benefits:

  • 100% Remote Work from Home
  • Paid Training
  • Weekly Pay
  • Access a Portion of Your Earned Wages Multiple Times Each Week
  • Flexible Scheduling
  • Employee Recognition & Rewards Program
  • Opportunities for Career Growth and Advancement
  • Supportive Leadership Team

InfoCision. Work Happy. Live Happy.

Salary: $10.00 per hour

Work Location: Remote

Remote Work Requirements- Candidates must provide their own:

  • Windows PC or laptop with at least 8 GB of RAM (No MacBook or Chromebook)
  • Dual monitors
  • Webcam
  • USB Headset
  • Wired mouse
  • Reliable high-speed internet with a hard-wired connection.
  • A quiet, distraction-free workspace

What InfoCision employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply