ZipRecruiter

Log In

1

Workforce Intraday Analyst Jobs (NOW HIRING)

Walmart

Manager, Workforce Planning

Gravette, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.

Walmart

Manager, Workforce Planning

Tontitown, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.

Walmart

Manager, Workforce Planning

Decatur, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.

Walmart

Manager, Workforce Planning

Centerton, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.

Walmart

Manager, Workforce Planning

Goshen, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.

Walmart

Manager, Workforce Planning

Cassville, MO · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.

Walmart

Manager, Workforce Planning

Cave Springs, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.

Walmart

Manager, Workforce Planning

Lowell, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.

Walmart

Manager, Workforce Planning

Springdale, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.

Walmart

Manager, Workforce Planning

Noel, MO · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.

Walmart

Manager, Workforce Planning

Pea Ridge, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.

Walmart

Manager, Workforce Planning

Elkins, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.

Walmart

Manager, Workforce Planning

Farmington, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.

Walmart

Manager, Workforce Planning

Bentonville, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.

Walmart

Manager, Workforce Planning

Rogers, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.

Walmart

Manager, Workforce Planning

Johnson, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.

Walmart

Manager, Workforce Planning

Fayetteville, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.

Walmart

Manager, Workforce Planning

Greenland, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management ... Intraday & Real-Time Operations * Lead intraday workforce execution to achieve service levels.

previous pagenext page

Showing results 21-40

All JobsBusiness JobsHuman Resources JobsHuman Resources Analyst JobsWorkforce Intraday Analyst Jobs

Workforce Intraday Analyst information

See salary details

$35.5K

$104.1K

$160K

How much do workforce intraday analyst jobs pay per year?

As of Aug 20, 2026, the average yearly pay for workforce intraday analyst in the United States is $104,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,000.00 and $128,500.00 per year, depending on experience, location, and employer.

What is a workforce intraday analyst?

Workforce Intraday Analysts are professionals who monitor and manage real-time staffing levels and workflow in environments such as call centers or customer service operations. Their primary responsibility is to ensure that staffing matches demand throughout the day by tracking call volumes, employee availability, and schedule adherence. They make immediate adjustments to schedules or break times to maintain service levels and optimize productivity. These analysts use specialized software and real-time data to make quick decisions that can impact customer satisfaction and operational efficiency.

What are the main challenges a workforce intraday analyst faces when managing real-time staffing adjustments?

A Workforce Intraday Analyst must quickly respond to unexpected fluctuations in call volume, absenteeism, or technical outages to maintain service levels. This involves making real-time decisions, such as reallocating staff or adjusting schedules, often under tight time constraints. Collaboration with team leaders and clear communication are essential to implement changes smoothly and ensure minimal disruption to customer service. Flexibility and the ability to analyze data quickly are key to overcoming these dynamic challenges.

What are the key skills and qualifications needed to thrive as a workforce intraday analyst, and why are they important?

To thrive as a Workforce Intraday Analyst, you need strong analytical skills, proficiency in forecasting, and a background in workforce management or contact center operations. Familiarity with workforce management software (such as NICE, Verint, or Genesys), advanced Excel skills, and sometimes certifications in workforce planning are typically required. Attention to detail, adaptability, and effective communication are vital soft skills for responding to real-time changes and coordinating with various teams. These abilities ensure optimal staffing, minimize service disruptions, and help maintain high service levels in fast-paced environments.

What is the difference between Workforce Intraday Analyst vs Workforce Analyst?

AspectWorkforce Intraday AnalystWorkforce Analyst
CertificationsTypically requires workforce management or scheduling certificationsOften requires similar certifications, with additional data analysis credentials
Work EnvironmentFocuses on real-time staffing adjustments in contact centers or call centersInvolves analyzing workforce data for planning and forecasting
Employer & Industry UsageCommon in customer service, telecommunications, and retail sectorsUsed across various industries including healthcare, finance, and retail

The Workforce Intraday Analyst primarily manages real-time staffing needs, making immediate adjustments based on current call volumes. In contrast, the Workforce Analyst focuses on long-term planning and forecasting. Both roles require similar certifications and are vital in workforce management, but their daily tasks and focus areas differ significantly.

More about Workforce Intraday Analyst jobs

What job categories do people searching Workforce Intraday Analyst jobs look for?

The top searched job categories for Workforce Intraday Analyst jobs are:

Workforce Intraday Analyst jobs near you
Infographic showing various Workforce Intraday Analyst job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 9% Part Time, and 7% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $104,074 per year, or $50 per hour.

Manager, Workforce Planning

Walmart

Gravette, AR • On-site

$80K - $155K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 22,466 frontline employees who took The Breakroom Quiz

25th of 39 rated national retailers

Job description

Position Summary...Location: Bentonville, AR (onsite)
The Manager, Workforce Management is responsible for leading the end-to-end Workforce Management function for assigned Marketplace Operations business areas. This role oversees workforce planning execution, scheduling, real-time operations, staffing optimization, vendor performance, and operational governance while partnering across Operations, Forecasting, Finance, Product, Analytics, and BPO teams. The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership
  • Lead the end-to-end Workforce Management function across assigned business areas.
  • Own workforce execution from forecast intake through scheduling, intraday management, and reporting.
  • Establish Workforce Management governance and best practices.
Scheduling & Workforce Planning
  • Lead schedule creation, optimization, publication, and schedule change management.
  • Optimize staffing while balancing business requirements and employee experience.
Intraday & Real-Time Operations
  • Lead intraday workforce execution to achieve service levels.
  • Manage schedule adherence, occupancy, staffing risks, overtime, VTO, and contingency plans.
Operational Performance
  • Monitor workforce KPIs and drive corrective actions.
  • Conduct workforce reviews to improve efficiency and operational performance.
Cross-Functional Partnership
  • Partner with Operations, Forecasting, Finance, Product, Analytics, HR, Engineering, and BPO partners to execute workforce strategies.
Vendor & BPO Workforce Management
  • Oversee Workforce Management execution across outsourced operations.
  • Ensure vendor staffing and scheduling align with business expectations.
Continuous Improvement
  • Drive automation, process improvements, and Workforce Management system enhancements.
  • Standardize Workforce Management processes and documentation.
People Leadership
  • Lead, coach, and develop Schedulers and Real-Time Analysts.
  • Establish performance expectations and support career development.
Minimum Qualifications
  • Bachelor's degree in Business, Operations, Supply Chain, Engineering, or a related field.
  • 8+ years of Workforce Management, Scheduling, Real-Time Management, or Contact Center Operations experience.
  • 3+ years of people leadership experience.
  • Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys.
  • Advanced Microsoft Excel skills and strong analytical abilities.
Preferred Qualifications
  • Retail, eCommerce, Marketplace, or omnichannel operations experience.
  • Experience managing BPO workforce operations.
  • Experience with SQL, Tableau, or Power BI.
  • Knowledge of Erlang, scheduling optimization, and intraday management.
Success Metrics
  • Service Level Achievement
  • Schedule Efficiency
  • Schedule Adherence
  • Occupancy
  • Staffing Variance
  • Overtime & VTO Optimization
  • Productivity
  • Workforce Utilization
  • Stakeholder Satisfaction
Core Competencies
  • Workforce Management
  • Scheduling
  • Intraday Operations
  • Operational Excellence
  • Leadership
  • Continuous Improvement
  • Data-Driven Decision Making
  • Cross-Functional Collaboration
Why This Role Matters This role translates workforce strategies into operational execution, ensuring Marketplace Operations consistently delivers strong service levels, operational efficiency, and an excellent customer and seller experience. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

ㅤ

ㅤ

ㅤ

ㅤ

‎ 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in Analytics, Statistics, Computer Science, Mathematics, or related field and 2 years’ experience in data management, business analytics, statistics, or related area OR 4 years’ experience in data analysis, statistics, computer science, or related area. Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in in Analytics, Statistics, Computer Science, Mathematics or related field, Project Management Certification, Six Sigma certification Primary Location... 1601 SE 10th St, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

What Walmart employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Walmart logo

About Walmart

Sourced by ZipRecruiter

From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

Social media

FacebookTwitter

View All Walmart Jobs

Apply