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Workforce Intraday Analyst Jobs (NOW HIRING)

Lantern

Workforce Management Analyst

Dallas, TX

JOB OVERVIEW The WFM Analyst, Member Services, is responsible for intraday service delivery to ensure service levels and key performance indicators (KPIs) are met, as well as short-term capacity risk ...

Lantern

Workforce Management Analyst

Dallas, TX · On-site

JOB OVERVIEW The WFM Analyst, Member Services, is responsible for intraday service delivery to ensure service levels and key performance indicators (KPIs) are met, as well as short-term capacity risk ...

MCI Careers

Workforce Management Manager

Wichita, KS

Manages and provides ongoing support to Workforce Management Analysts, ensuring they have clear ... Oversees the full forecasting cycle, including long‑term, short‑term, and intraday projections ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

Manages and provides ongoing support to Workforce Management Analysts, ensuring they have clear ... Oversees the full forecasting cycle, including long-term, short-term, and intraday projections, and ...

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Workforce Intraday Analyst information

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$35.5K

$104.1K

$160K

How much do workforce intraday analyst jobs pay per year?

As of May 30, 2026, the average yearly pay for workforce intraday analyst in the United States is $104,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,000.00 and $128,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Intraday Analyst, and why are they important?

To thrive as a Workforce Intraday Analyst, you need strong analytical skills, proficiency in forecasting, and a background in workforce management or contact center operations. Familiarity with workforce management software (such as NICE, Verint, or Genesys), advanced Excel skills, and sometimes certifications in workforce planning are typically required. Attention to detail, adaptability, and effective communication are vital soft skills for responding to real-time changes and coordinating with various teams. These abilities ensure optimal staffing, minimize service disruptions, and help maintain high service levels in fast-paced environments.

What are the main challenges a Workforce Intraday Analyst faces when managing real-time staffing adjustments?

A Workforce Intraday Analyst must quickly respond to unexpected fluctuations in call volume, absenteeism, or technical outages to maintain service levels. This involves making real-time decisions, such as reallocating staff or adjusting schedules, often under tight time constraints. Collaboration with team leaders and clear communication are essential to implement changes smoothly and ensure minimal disruption to customer service. Flexibility and the ability to analyze data quickly are key to overcoming these dynamic challenges.

What are Workforce Intraday Analysts?

Workforce Intraday Analysts are professionals who monitor and manage real-time staffing levels and workflow in environments such as call centers or customer service operations. Their primary responsibility is to ensure that staffing matches demand throughout the day by tracking call volumes, employee availability, and schedule adherence. They make immediate adjustments to schedules or break times to maintain service levels and optimize productivity. These analysts use specialized software and real-time data to make quick decisions that can impact customer satisfaction and operational efficiency.

What is the difference between Workforce Intraday Analyst vs Workforce Analyst?

AspectWorkforce Intraday AnalystWorkforce Analyst
CertificationsTypically requires workforce management or scheduling certificationsOften requires similar certifications, with additional data analysis credentials
Work EnvironmentFocuses on real-time staffing adjustments in contact centers or call centersInvolves analyzing workforce data for planning and forecasting
Employer & Industry UsageCommon in customer service, telecommunications, and retail sectorsUsed across various industries including healthcare, finance, and retail

The Workforce Intraday Analyst primarily manages real-time staffing needs, making immediate adjustments based on current call volumes. In contrast, the Workforce Analyst focuses on long-term planning and forecasting. Both roles require similar certifications and are vital in workforce management, but their daily tasks and focus areas differ significantly.

More about Workforce Intraday Analyst jobs
What job categories do people searching Workforce Intraday Analyst jobs look for? The top searched job categories for Workforce Intraday Analyst jobs are:
Workforce Intraday Analyst jobs near you
Infographic showing various Workforce Intraday Analyst job openings in the United States as of May 2026, with employment types broken down into 7% As Needed, 1% Full Time, 58% Part Time, 5% Temporary, 25% Contract, and 4% Nights. Highlights an 93% Physical, and 7% Hybrid job distribution, with an average salary of $104,074 per year, or $50 per hour.

Workforce Management Analyst

Slide Insurance

Tampa, FL

Other

Posted 8 days ago

Job description

As a Workforce Management Analyst, you'll help ensure the right resources are in place at the right time by delivering accurate forecasts, optimized schedules, and realtime staffing adjustments that support service excellence.

What You'll Do

Forecasting, Scheduling & RealTime Management

  • Analyze historical trends and realtime data to develop volume forecasts and staffing plans
  • Build and maintain schedules aligned with service level goals
  • Monitor intraday performance and traffic to ensure proper coverage
  • Make realtime staffing adjustments to address coverage or adherence gaps

Reporting, Analytics & Optimization

  • Produce detailed performance reports (hourly, daily, weekly, monthly) to support leadership decisions
  • Identify efficiency opportunities using Five9 and related analytics tools
  • Support interaction analytics and AI tools (e.g., Ava) to uncover process gaps and drive improvements

Platform Support & Collaboration

  • Provide Five9 platform support, including scheduling, quality management, and screen capture
  • Assist with IVR programming and optimization to improve call flow and routing
  • Communicate with leaders and frontline teams to manage traffic fluctuations and priorities
What You Bring
  • Bachelor's degree in Mathematics, Economics, Business Analytics, or a related field
  • 2+ years of workforce management experience in a highvolume call center
  • Experience with cloudbased contact center platforms; Five9 preferred
  • Familiarity with IVR systems and realtime traffic management
  • Strong analytical, organizational, and problemsolving skills
  • Ability to work independently while collaborating across teams
  • Clear, confident communicator with strong interpersonal skills
  • Proficiency with Microsoft 365 tools (Excel, PowerPoint, Teams, SharePoint, Power BI)
  • Alignment with Slide's Core Values and collaborative culture

Apply