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Workforce Development Manager Jobs in Miami, FL (NOW HIRING)

MEP Trade Learning Center

Teacher Electrician

Miami, FL · On-site

$30 - $35/hr

... on training, and workforce development programs. We are seeking an experienced Electrician ... Strong organizational and classroom management skills. * Commitment to safety and professional ...

Hire Virtue

General Manager

Miami, FL · On-site

General Manager Lead People. Drive Performance. Build a Winning Operation. Our client is seeking an ... workforce development, customer satisfaction, safety, and business growth. This role requires an ...

Hire Virtue

General Manager

Fort Lauderdale, FL · On-site

General Manager Lead People. Drive Performance. Build a Winning Operation. Our client is seeking an ... workforce development, customer satisfaction, safety, and business growth. This role requires an ...

Goodwill of South Florida

Program Specialist

Miami, FL · On-site

... Manager. Bachelor's Degree preferred. A degree in human services, business administration, career counseling, workforce development or related field is preferred. Previous experience in human ...

ITrade STEM

Research Assistant

Fort Lauderdale, FL · On-site

$18.50 - $25.25/hr

In understanding the role of a Research Assistant in workforce development, here are some basic ... Capability to manage several tasks or projects at the same time. * Time management to meet ...

ITrade STEM

Research Assistant

Fort Lauderdale, FL

$18.50 - $25.25/hr

In understanding the role of a Research Assistant in workforce development, here are some basic ... Capability to manage several tasks or projects at the same time. * Time management to meet ...

ITrade STEM

Research Assistant

Fort Lauderdale, FL · On-site

$18.50 - $25.25/hr

In understanding the role of a Research Assistant in workforce development, here are some basic ... Time management to meet deadlines for assignments and projects.Teamwork:Collaboration skills to ...

Royal Caribbean Group

Lead, Early Talent

Miami, FL · On-site

... and workforce development objectives. Qualifications, Knowledge and Skills: * Bachelor's degree in business administration, Human Resources, Project Management, Maritime Studies, Hospitality ...

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All JobsWorkforce Development JobsWorkforce Development Manager JobsWorkforce Development Manager Jobs in Miami, FL

Workforce Development Manager information

See Miami, FL salary details

$10.5K

$77.1K

$150.6K

How much do workforce development manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for workforce development manager in Miami, FL is $77,131.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,600.00 and $100,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a workforce development manager?

To thrive as a Workforce Development Manager, you need expertise in program management, workforce planning, and labor market analysis, typically supported by a degree in human resources, business, or a related field. Familiarity with workforce analytics platforms, learning management systems (LMS), and industry certifications like SHRM-CP or CPLP is often expected. Exceptional communication, stakeholder engagement, and strategic thinking are critical soft skills that set top performers apart. These skills are essential for designing effective workforce initiatives, aligning talent strategies with organizational goals, and fostering strong partnerships within the community.

How does a workforce development manager typically collaborate with local businesses and training institutions to align workforce initiatives?

A Workforce Development Manager regularly engages with local employers, industry groups, and educational institutions to understand current labor market needs and develop targeted training programs. This collaboration often involves organizing roundtable discussions, conducting needs assessments, and forming partnerships to create internships or apprenticeships. By maintaining open communication channels and building strong relationships, the manager ensures that workforce initiatives are responsive to both employer demands and job seeker skill development, ultimately bridging the gap between training and employment opportunities.

What is the difference between Workforce Development Manager vs Career Counselor?

AspectWorkforce Development ManagerCareer Counselor
Required CredentialsBachelor's degree in human resources, social sciences, or related field; often certifications in workforce developmentBachelor's degree in counseling, psychology, or related field; certifications in career counseling
Work EnvironmentGovernment agencies, non-profits, educational institutions, corporate training programsEducational institutions, career centers, private practice, non-profits
Employer & Industry UsageUsed by organizations focusing on workforce training, employment services, and economic developmentCommonly employed by schools, colleges, and private career counseling services

While both roles focus on employment and career development, a Workforce Development Manager oversees programs that improve workforce skills at an organizational or community level, whereas a Career Counselor provides personalized guidance to individuals seeking career advice. The roles often overlap in credentials and work environments but differ in scope and target audience.

What are the most commonly searched types of Workforce Development jobs in Miami, FL?

The most popular types of Workforce Development jobs in Miami, FL are:

What are popular job titles related to Workforce Development Manager jobs in Miami, FL?

For Workforce Development Manager jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Workforce Development Manager jobs in Miami, FL look for?

The top searched job categories for Workforce Development Manager jobs in Miami, FL are:

What cities near Miami, FL are hiring for Workforce Development Manager jobs?

Cities near Miami, FL with the most Workforce Development Manager job openings:

Workforce Development Manager jobs near you
Infographic showing various Workforce Development Manager job openings in Miami, FL as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $77,131 per year, or $37.1 per hour.

Genesys Cloud Workforce Optimization Analyst

Miami, FL • On-site

Computer Task Group, Inc
Professional, Scientific, and Technical Services • 1 - 5K employees
Learn more about Computer Task Group, Incexternal

Contractor

Posted 18 days ago

Job description

CTG is seeking to fill a Genesys Cloud Workforce Optimization Analyst position for our client.

Location: Kansas City, MO or Miami, FL – Onsite

Duration: 6 months with possible extension

Duties:

  • Support operational execution within the Genesys Cloud CCaaS environment.
  • Utilize Genesys Command Center capabilities to support contact center operations.
  • Build, maintain, and enhance metric and data analytics dashboards.
  • Develop, configure, and support IVR functionality.
  • Configure and maintain Skills-Based Routing and agent profiles.
  • Support workforce optimization activities, including workforce management and quality assurance.
  • Create and maintain documentation covering Genesys Cloud processes, configurations, and operational procedures.
  • Develop training materials to enable operational staff to assume ongoing ownership and maintenance of Genesys Cloud functions.
  • Collaborate with operational teams to support knowledge transfer and transition of Genesys Cloud capabilities.
  • Analyze contact center metrics and operational data to identify trends and support performance improvements.
  • Assist with troubleshooting, configuration changes, and ongoing optimization of Genesys Cloud capabilities.

Skills:

  • Genesys Cloud CCaaS
  • Genesys Command Center
  • Contact Center Operations
  • Workforce Optimization
  • Workforce Management
  • Quality Assurance
  • Data and Metrics Analytics
  • Dashboard Development
  • IVR Development
  • Skills-Based Routing
  • Agent Profile Configuration
  • Operational Documentation
  • Training and Knowledge Transfer
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills

Experience:

  • 2–5 years of experience working with Genesys technologies.
  • Hands-on experience with Genesys Cloud CCaaS operational execution.
  • Experience with Genesys Command Center.
  • Experience building and maintaining metric and data analytics dashboards.
  • Experience developing and supporting IVR functionality.
  • Experience configuring Skills-Based Routing and agent profiles.
  • Experience supporting workforce optimization functions, including workforce management and quality assurance.
  • Demonstrated ability to create clear technical and operational documentation.
  • Experience developing training materials and facilitating knowledge transfer to operational teams.

Education:

  • Bachelor's degree in Information Technology, Computer Science, Business, or a related field preferred.
  • Equivalent combination of education and relevant experience may be considered.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!


About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Qualifications:UNAVAILABLEEducation:UNAVAILABLEEmployment Type: CONTRACTOR
Computer Task Group logo

About Computer Task Group

Sourced by ZipRecruiter

We know that achieving our mission begins and ends with our people—and by people we mean you. Regardless of individual roles or responsibilities, regardless of industry or subject matter expertise, our lives happen in relation to other people—our colleagues, clients, and partners. CTG cultivates a workplace that attracts and develops the best people. Being Great Place to Work-CertifiedTM not only supports our Vision but also validates the rewarding workplace culture that has made CTG a leading IT and digital solutions and services company for more than 55 years.

Industry

Professional, scientific, and technical services

Company size

1,001 - 5,000 Employees

Headquarters location

Buffalo, NY, US

Social media

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