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Workforce Analytics Jobs (NOW HIRING)

LegalZoom

Senior Manager, Workforce Analytics

Austin, TX · On-site +1

Overview The Sr. Workforce Manager oversees end-to-end WFM for traditional contact centers of Sales Inbound and Outbound motions. They lead a team of analysts to deliver accurate forecasts, staffing ...

LegalZoom

Senior Manager, Workforce Analytics

Austin, TX · On-site +1

$122.70K - $196.30K/yr

Overview The Sr. Workforce Manager oversees end-to-end WFM for traditional contact centers of Sales Inbound and Outbound motions. They lead a team of analysts to deliver accurate forecasts, staffing ...

AlphaHire

Research Fellow, Workforce Intelligence

WIL develops workforce intelligence frameworks and regional labor market analysis designed to support operational decision-making across the construction industry. The lab synthesizes publicly ...

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$35.5K

$104.1K

$160K

How much do workforce analytics jobs pay per year?

As of May 31, 2026, the average yearly pay for workforce analytics in the United States is $104,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,000.00 and $128,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Analytics professional, and why are they important?

To thrive as a Workforce Analytics professional, you need strong analytical skills, expertise in data interpretation, and a background in statistics, HR, or business, often supported by a relevant degree. Proficiency with data analytics tools such as Excel, SQL, Tableau, and HRIS systems, as well as certifications in analytics or HR, is typically required. Excellent communication, problem-solving abilities, and business acumen help you translate data findings into actionable insights for stakeholders. These skills and qualities are vital for driving data-informed decisions that improve talent management and organizational performance.

How does a Workforce Analytics professional typically collaborate with HR and business leaders to drive data-driven decisions?

Workforce Analytics professionals work closely with HR and business leaders to collect, analyze, and interpret workforce data that informs strategic decision-making. They often translate complex data into actionable insights, present findings in clear visualizations or reports, and recommend solutions to issues like talent acquisition, retention, and workforce planning. Effective collaboration requires strong communication skills, as these professionals must explain technical results in business terms and partner with stakeholders to implement data-driven initiatives. Regular meetings, cross-functional projects, and workshops are common ways they engage with other teams.

What is workforce analytics?

Workforce analytics refers to the use of data analysis tools and techniques to examine and improve workforce performance, productivity, and employee satisfaction. It involves collecting and analyzing data related to employee demographics, performance, engagement, retention, and other HR metrics. Organizations use workforce analytics to make data-driven decisions about hiring, training, workforce planning, and talent management, ultimately aiming to optimize business outcomes. This field combines HR expertise with advanced analytical methods to provide actionable insights for better workforce management.

What is the difference between Workforce Analytics vs HR Analyst?

AspectWorkforce AnalyticsHR Analyst
Primary FocusAnalyzing workforce data to inform strategic decisionsHandling HR data to support HR functions and reporting
Skills & CertificationsData analysis, statistics, HR knowledge, proficiency in analytics toolsHR knowledge, data management, reporting skills
Work EnvironmentData-driven teams, strategic planning departmentsHR departments, administrative settings
Industry UsageUsed across industries for strategic workforce planningPrimarily within HR departments in various industries

While both roles involve handling workforce data, Workforce Analytics focuses on analyzing data to guide strategic decisions, whereas HR Analysts support HR functions through data reporting and management. Workforce Analytics requires advanced analytical skills, whereas HR Analysts often focus on operational HR data management.

More about Workforce Analytics jobs
What cities are hiring for Workforce Analytics jobs? Cities with the most Workforce Analytics job openings:
What are the most commonly searched types of Workforce Analytics jobs? The most popular types of Workforce Analytics jobs are:
What states have the most Workforce Analytics jobs? States with the most job openings for Workforce Analytics jobs include:
What job categories do people searching Workforce Analytics jobs look for? The top searched job categories for Workforce Analytics jobs are:
Workforce Analytics jobs near you
Infographic showing various Workforce Analytics job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 33% In-person, 34% Hybrid, and 33% Remote job distribution, with an average salary of $104,074 per year, or $50 per hour.
Senior Manager, Workforce Analytics

Senior Manager, Workforce Analytics

LegalZoom.com, Inc.

Austin, TX • On-site

$122.70K - $196.30K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Description
About LegalZoom
LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 25 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you're ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can't wait to meet you.
Human-in-the-Loop
At LegalZoom, we operate with a human-in-the-loop model, where AI enhances-rather than replaces-human judgment. We believe the strongest outcomes for our customers come from thoughtfully integrating human expertise with AI capabilities to improve accuracy, safety, and decision-making.
To align with our AI-integrated operating model, our interview process will assess AI fluency, curiosity, and measurable/impactful workflow integration.
Overview
The Sr. Workforce Manager oversees end-to-end WFM for traditional contact centers of Sales Inbound and Outbound motions. They lead a team of analysts to deliver accurate forecasts, staffing, schedules, and real-time execution to achieve service level, productivity, and customer experience goals across multiple channels (voice, chat, email, back-office, and emerging). This role collaborates with vertical leaders and external partners/BPOs to anticipate business changes, support new launches, and proactively mitigate service and customer experience risks.
You will
  • Manage and develop the WFM team (Analysts and Sr. Analysts) responsible for planning, scheduling, and real-time execution.
  • Build strong partnerships with vertical leaders to understand strategic goals and demand drivers.
  • Communicate complex WFM concepts (capacity models, staffing risks, trade-offs) clearly and concisely to stakeholders at all levels, including senior leadership.
  • Lead daily huddles/performance reviews with operations/partner teams to align on demand, staffing, and action plans.
  • Own long-range and medium-range forecasting for multiple departments, incorporating historical data, seasonality, marketing, and external factors.
  • Develop and maintain capacity plans and staffing models that quantify FTE needs across all channels and work types.
  • Partner with Finance, HR, and Operations to align hiring plans, overtime strategy, cross-training, and geographic/partner mix.
  • Ensure schedules align with forecasted volumes and handle times, covering all hours, geographies, and partner sites.
  • Own or co-own key WFM tools and platforms (forecasting, scheduling, adherence, reporting) from an operational perspective.
  • Partner with Technology and Telephony teams on configuration, routing strategies, and upgrades.
  • Establish and maintain Standard Operating Procedures (SOPs), guidelines, and governance for forecasting, capacity planning, scheduling, and intraday management across all internal and external sites.
  • Ensure data quality and integrity for all WFM-related inputs (volumes, handle times, schedules, adherence, production data).
  • Other duties as assigned
  • Occasional travel may be required as needed

You have
  • 5-7+ years of experience leading or mentoring a WFM team (in a formal management or strong lead capacity), including coaching, developing talent, and driving team performance.
  • Proven experience shaping leadership decisions by framing data through clear storytelling, explaining tradeoffs, and communicating the pros and cons of different options in an accessible way.
  • Experience in leveraging AI solutions for data analytical and forecasting work.
  • Hands-on expertise with WFM platforms (Assembled, Calabrio, Genesys, or similar) for forecasting, scheduling, and real-time management.
  • Experience supporting multi-channel (voice, chat, email, messaging) and/or multi-site/vendor contact center environments.
  • Deep understanding of core contact center and WFM metrics (SL, ASA, AHT, occupancy, shrinkage, adherence, utilization, abandon rate, backlog).
  • Excellent communication and influencing skills, with the ability to lead complex conversations, align cross-functional stakeholders, and build consensus at all levels.
  • Proficiency with spreadsheets and data tools (Excel/Sheets, basic BI).
  • Strategic, systematic thinking with attention to detail.
  • Ability to balance CX, efficiency, and cost.
  • Bias for action; comfortable with ambiguity and change.
  • Strong collaboration and relationship-building.
  • Ownership mindset and commitment to continuous improvement.
  • Remote employees should confirm that the internet service available has adequate bandwidth to support all work processes.

The salary range for this role is ($122,700 - $196,300). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.
• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short-Term/Long-Term Disability Insurance
• Plus other wellness benefits to include:
• Fertility
• Mental Health
• One Medical
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.

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