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Workforce Analytics Manager Jobs in Illinois (NOW HIRING)

Sonsoft Inc

Appian Technical Manager

Chicago, IL

Demonstrated knowledge of Workforce management and planning applications * Ability to interact with ... Visier Workforce Analytics * Acquire Insight * SAP Success Factors * Kronos (Must have)

Sonsoft Inc

Appian Technical Manager

Chicago, IL · On-site

Demonstrated knowledge of Workforce management and planning applications * Ability to interact with ... Visier Workforce Analytics * Acquire Insight * SAP Success Factors * Kronos (Must have)

Sims Limited

Global HRIS Senior Data Analyst

Chicago, IL · On-site

$93K - $118K/yr

Deliver actionable workforce analytics and insights that support operational and strategic decision ... Ability to manage multiple priorities in a fast-paced environment. * Strong communication and ...

Sims Limited

Global HRIS Senior Data Analyst

Chicago, IL · On-site

$93K - $118K/yr

Deliver actionable workforce analytics and insights that support operational and strategic decision ... Ability to manage multiple priorities in a fast-paced environment. * Strong communication and ...

ULINE

Workforce Forecasting Manager

Glenview, IL

Workforce Forecasting Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is ... Advanced Excel skills, including complex formulas and data analysis. * Excellent organizational and ...

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Workforce Analytics Manager information

See Illinois salary details

$62.5K

$121.4K

$173.5K

How much do workforce analytics manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for workforce analytics manager in Illinois is $121,444.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,900.00 and $144,400.00 per year, depending on experience, location, and employer.

What does a Workforce Analytics Manager do?

A Workforce Analytics Manager is responsible for analyzing workforce data to help organizations make informed decisions about their employees. They use data-driven approaches to identify trends, measure workforce performance, and provide insights on recruitment, retention, and productivity. Their work often involves collaborating with HR, IT, and business leaders to optimize workforce planning strategies and support organizational goals. By leveraging HR analytics tools and methodologies, they help improve overall employee experience and business outcomes.

What are the key skills and qualifications needed to thrive as a Workforce Analytics Manager, and why are they important?

To thrive as a Workforce Analytics Manager, you need strong analytical abilities, expertise in HR metrics, and a background in statistics or data analysis, often supported by a relevant degree. Familiarity with analytics platforms such as Power BI, Tableau, SQL, and HRIS systems, as well as certifications in data analytics or HR, is typically required. Excellent communication, problem-solving, and stakeholder management skills help translate complex data into actionable workforce strategies. These capabilities are essential for driving data-informed decision-making that optimizes organizational performance and talent management.

How does a Workforce Analytics Manager typically collaborate with HR and business leaders to drive organizational decisions?

A Workforce Analytics Manager works closely with HR professionals and business leaders to interpret workforce data and provide actionable insights. They translate complex data into clear reports and presentations, helping stakeholders understand trends like turnover, employee engagement, and productivity. Regular meetings and collaborative workshops are common, ensuring that analytics align with business objectives and support strategic decision-making. This role often requires balancing technical data analysis with strong communication and interpersonal skills to influence and guide leadership effectively.

What is the difference between Workforce Analytics Manager vs Data Analyst?

AspectWorkforce Analytics ManagerData Analyst
Required CredentialsBachelor's degree in HR, Business, or Analytics; often advanced certificationsBachelor's degree in Data Science, Statistics, or related field
Work EnvironmentHR departments, analytics teams within organizationsData teams across various departments, including IT and finance
Employer & Industry UsageHR and talent management sectors, large corporationsBroadly used across industries for data interpretation and reporting

The Workforce Analytics Manager focuses on analyzing HR and workforce data to inform talent strategies, while the Data Analyst handles broader data sets across various business functions. Both roles require strong analytical skills, but the Workforce Analytics Manager specializes in HR-related insights within organizational contexts.

What are popular job titles related to Workforce Analytics Manager jobs in Illinois? For Workforce Analytics Manager jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Workforce Analytics Manager jobs in Illinois look for? The top searched job categories for Workforce Analytics Manager jobs in Illinois are:
What cities in Illinois are hiring for Workforce Analytics Manager jobs? Cities in Illinois with the most Workforce Analytics Manager job openings:
Workforce Analytics Manager jobs near you

Workforce Optimization Analyst- Skokie, IL

NorthShore

Skokie, IL • On-site

$24.86 - $37.29/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Endeavor Health rating

7.1

Company rating: 7.1 out of 10

Based on 395 frontline employees who took The Breakroom Quiz

380th of 887 rated healthcare providers

Job description

Hourly Pay Range:
$24.86 - $37.29 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights:
  • Sign on bonus: N/A
  • Position: The Workforce Optimization Analyst
  • Location: Skokie, IL
  • Full Time/Part Time: Full-Time
  • Hours: Monday-Friday: 8:00am -5:00pm
  • Required Travel:

A Brief Overview:
The Workforce Optimization Analyst reports directly to the Sr Manager of Workforce Optimization. This role is responsible for ensuring that the call center operates efficiently by optimizing staff scheduling, forecasting call volumes, and analyzing workforce performance data. This role involves creating staffing models, generating reports, and utilizing workforce management (WFM) tools to balance resources with call demand, minimizing wait times, and maximizing agent productivity.
The WFO Analyst works closely with operations teams to forecast staffing needs, develop schedules, and adjust them in real-time based on changing business demands. This position also focuses on analyzing trends in call patterns, service levels, and key performance indicators (KPIs) to make informed decisions that enhance the customer experience while improving operational efficiency.
Additionally, the WFO Analyst provides recommendations to management on process improvements, resource allocation, and system enhancements. The ideal candidate has strong analytical skills, proficiency in WFM tools, and a deep understanding of call center operations to ensure optimal resource utilization and service delivery.
What you will do:
  • Workforce Planning and Forecasting
    Forecast Call Volumes and Staffing Needs. Analyze historical data and trends to forecast future call volumes, handling times, and customer demand across various shifts and channels. Develop long-term and short-term staffing forecasts to ensure adequate coverage, taking into account factors such as seasonality, marketing campaigns, and special events.
    Develop and Maintain Staffing Models. Create dynamic staffing models that account for varying workloads, agent availability, and service level agreements (SLAs). Adjust staffing forecasts as needed to account for changes in business operations or unplanned events such as outages or system upgrades.
    Generate Real-Time and Intraday Adjustments. Monitor real-time call volumes and agent activity to make immediate adjustments to schedules as needed, ensuring optimal staffing levels and service performance throughout the day. Recommend overtime or additional shifts when there are unplanned spikes in call volumes or customer demand.
  • Scheduling and Capacity Management
    Create and Maintain Agent Schedules. Design and implement agent schedules that balance business needs with agent preferences and contractual obligations (e.g., full-time vs. part-time, shift rotations, breaks, and time off).
    Ensure that schedules optimize coverage during peak hours while minimizing underutilization during quieter periods.
    Monitor and Adjust Schedule Adherence. Track agent adherence to assigned schedules, including log-in and log-out times, breaks, and shift start/end times. Work with supervisors and agents to correct adherence issues and improve time management.
    Administer Time-Off Requests and Shift Swaps. Manage and process time-off requests, shift changes, and schedule adjustments in a way that minimizes disruptions to service levels. Ensure that time-off policies are followed and that any approved requests are accounted for in staffing forecasts.
  • Performance Monitoring and Analysis
    Analyze Workforce and Operational Performance Data. Review performance metrics such as service level, average handle time (AHT), occupancy rates, and customer satisfaction (CSAT) to identify opportunities for operational improvement. Conduct trend analysis to understand the impact of workforce management decisions on call center performance and resource utilization.
    Generate Workforce Performance Reports. Prepare detailed reports that summarize call center performance metrics, including staffing efficiency, productivity, service levels, and KPI compliance.
    Present workforce-related insights and recommendations to management and operational teams to inform strategic decision-making.
    Monitor Key Performance Indicators (KPIs). Track and monitor KPIs such as first-call resolution (FCR), average speed of answer (ASA), and adherence to service level agreements. Analyze gaps between forecasted and actual performance, recommending corrective actions to optimize workforce utilization.
  • Workforce Optimization Tools and Systems
    Utilize Workforce Management (WFM) Tools. Leverage WFM software to automate forecasting, scheduling, and real-time workforce adjustments. Ensure data accuracy and system integrity by regularly updating agent profiles, historical call data, and forecast parameters within the WFM tool.
    Implement Automation and Efficiency Solutions. Explore and implement new technologies and processes that enhance workforce optimization and improve efficiency in managing agent resources. Collaborate with IT and software vendors to troubleshoot issues and optimize system performance.
    Provide WFM System Training and Support. Train supervisors and team leads on WFM tools, dashboards, and reporting functionalities to ensure smooth adoption and utilization of these systems. Provide ongoing support and troubleshooting assistance for workforce management software and tools.
    Perform other duties as assigned.

What you will need:
  • Associates Degree Preferred
  • 2 Years Call Center Workforce Management experience required
  • Experience in contact center workforce management and analysis programs
  • Exceptional written and verbal communication skills
  • A strong understanding of the contact center environment and the role workforce management plays in the attraction, retention, and performance of high-quality employee talent

Benefits:
  • Career Pathways to Promote Professional Growth and Development
  • Various Medical, Dental, and Vision options
  • Tuition Reimbursement
  • Free Parking at designated locations
  • Wellness Program Savings Plan
  • Health Savings Account Options
  • Retirement Options with Company Match
  • Paid Time Off
  • Community Involvement Opportunities

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