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Workforce Optimization Manager Jobs in Illinois (NOW HIRING)

West Monroe

Senior Consultant, Productivity

Chicago, IL · On-site

... management consulting environment or in a highly analytical, project-based role * Experience solving problems related to business process optimization, workforce/labor analytics, or operational ...

Pwc

HR Strategy & Operations - Senior Associate

Chicago, IL · On-site

$77K - $202K/yr

Industry/Sector Not Applicable Specialism HR Transformation and Optimization Management Level Senior Associate & Summary The Opportunity As a Workforce Technology - HR Strategy & Operations - Senior ...

L2T

SEO Specialist

Evanston, IL · On-site

$50K - $53K/yr

Ability to manage time and complete multiple tasks to meet deadlines * Must have strong computer ... We support a diverse workforce.

ARi

Sr. Industrial Project Engineer

Pontiac, IL

$85K - $90K/yr

... Workforce Optimization Manufacturing Process Improvement Project Management Operational Excellence Root Cause Analysis & Problem Solving Data Analytics & Performance Metrics Cross-Functional ...

West Monroe

Senior Consultant, Productivity

Chicago, IL · On-site

$127K - $149K/yr

... management consulting environment or in a highly analytical, project-based role * Experience solving problems related to business process optimization, workforce/labor analytics, or operational ...

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All JobsWorkforce Optimization JobsWorkforce Optimization Manager JobsWorkforce Optimization Manager Jobs in Illinois

Workforce Optimization Manager information

See Illinois salary details

$32.5K

$103.3K

$175.4K

How much do workforce optimization manager jobs pay per year?

As of Jul 30, 2026, the average yearly pay for workforce optimization manager in Illinois is $103,336.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,700.00 and $128,400.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

Workforce Optimization Managers typically do not earn $300,000 annually; such high salaries are more common in executive roles like Chief Executive Officers, surgeons, or specialized professionals such as investment bankers and corporate lawyers. High-paying jobs often require advanced degrees, extensive experience, and specialized skills. Compensation varies based on industry, location, and company size.

What does a workforce optimization manager do?

A workforce optimization manager oversees strategies to improve employee productivity, scheduling, and resource allocation within an organization. They analyze data, implement tools like workforce management software, and coordinate staffing to ensure operational efficiency and meet business goals.

What jobs make $1,000,000 a year?

In the context of a Workforce Optimization Manager, roles that can reach or exceed $1,000,000 annually typically include executive positions such as Chief Executive Officers, Chief Operating Officers, and other C-suite leaders, especially in large corporations. High-level sales roles, investment bankers, and certain specialized professionals in finance or technology may also achieve this income level, often through bonuses, stock options, or profit sharing. These roles usually require extensive experience, advanced skills, and often involve leadership responsibilities or performance-based compensation structures.

What is the difference between Workforce Optimization Manager vs Workforce Analyst?

AspectWorkforce Optimization ManagerWorkforce Analyst
Required CredentialsBachelor's degree in Business, HR, or related field; certifications in workforce managementBachelor's degree in Data Analysis, Business, or related field; certifications in analytics tools
Work EnvironmentOversees teams, collaborates with management, and implements workforce strategiesAnalyzes data, prepares reports, and supports decision-making processes
Employer & Industry UsageCommon in call centers, retail, healthcare, and service industriesUsed across similar industries for data-driven staffing and scheduling

The Workforce Optimization Manager focuses on strategic planning, team leadership, and implementing workforce strategies, while the Workforce Analyst primarily handles data analysis, reporting, and supporting operational decisions. Both roles are essential in workforce management but differ in scope and responsibilities.

Is a WFM analyst a good career?

A Workforce Optimization Manager role is a viable career path in operations and analytics, focusing on improving workforce efficiency through data analysis, scheduling, and forecasting. It often requires skills in data management, proficiency with workforce management tools, and certifications such as Certified Workforce Planning Professional. The role offers opportunities for advancement into leadership positions and is in demand across industries with large customer service or call center operations.
What are popular job titles related to Workforce Optimization Manager jobs in Illinois? For Workforce Optimization Manager jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Workforce Optimization Manager jobs in Illinois look for? The top searched job categories for Workforce Optimization Manager jobs in Illinois are:
What cities in Illinois are hiring for Workforce Optimization Manager jobs? Cities in Illinois with the most Workforce Optimization Manager job openings:
Workforce Optimization Manager jobs near you

Workforce Optimization Analyst- Skokie, IL

NorthShore

Skokie, IL • On-site

$24.86 - $37.29/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Endeavor Health rating

7.2

Company rating: 7.2 out of 10

Based on 393 frontline employees who took The Breakroom Quiz

342nd of 890 rated healthcare providers

Job description

Hourly Pay Range:
$24.86 - $37.29 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights:
  • Sign on bonus: N/A
  • Position: The Workforce Optimization Analyst
  • Location: Skokie, IL
  • Full Time/Part Time: Full-Time
  • Hours: Monday-Friday: 8:00am -5:00pm
  • Required Travel:

A Brief Overview:
The Workforce Optimization Analyst reports directly to the Sr Manager of Workforce Optimization. This role is responsible for ensuring that the call center operates efficiently by optimizing staff scheduling, forecasting call volumes, and analyzing workforce performance data. This role involves creating staffing models, generating reports, and utilizing workforce management (WFM) tools to balance resources with call demand, minimizing wait times, and maximizing agent productivity.
The WFO Analyst works closely with operations teams to forecast staffing needs, develop schedules, and adjust them in real-time based on changing business demands. This position also focuses on analyzing trends in call patterns, service levels, and key performance indicators (KPIs) to make informed decisions that enhance the customer experience while improving operational efficiency.
Additionally, the WFO Analyst provides recommendations to management on process improvements, resource allocation, and system enhancements. The ideal candidate has strong analytical skills, proficiency in WFM tools, and a deep understanding of call center operations to ensure optimal resource utilization and service delivery.
What you will do:
  • Workforce Planning and Forecasting
    Forecast Call Volumes and Staffing Needs. Analyze historical data and trends to forecast future call volumes, handling times, and customer demand across various shifts and channels. Develop long-term and short-term staffing forecasts to ensure adequate coverage, taking into account factors such as seasonality, marketing campaigns, and special events.
    Develop and Maintain Staffing Models. Create dynamic staffing models that account for varying workloads, agent availability, and service level agreements (SLAs). Adjust staffing forecasts as needed to account for changes in business operations or unplanned events such as outages or system upgrades.
    Generate Real-Time and Intraday Adjustments. Monitor real-time call volumes and agent activity to make immediate adjustments to schedules as needed, ensuring optimal staffing levels and service performance throughout the day. Recommend overtime or additional shifts when there are unplanned spikes in call volumes or customer demand.
  • Scheduling and Capacity Management
    Create and Maintain Agent Schedules. Design and implement agent schedules that balance business needs with agent preferences and contractual obligations (e.g., full-time vs. part-time, shift rotations, breaks, and time off).
    Ensure that schedules optimize coverage during peak hours while minimizing underutilization during quieter periods.
    Monitor and Adjust Schedule Adherence. Track agent adherence to assigned schedules, including log-in and log-out times, breaks, and shift start/end times. Work with supervisors and agents to correct adherence issues and improve time management.
    Administer Time-Off Requests and Shift Swaps. Manage and process time-off requests, shift changes, and schedule adjustments in a way that minimizes disruptions to service levels. Ensure that time-off policies are followed and that any approved requests are accounted for in staffing forecasts.
  • Performance Monitoring and Analysis
    Analyze Workforce and Operational Performance Data. Review performance metrics such as service level, average handle time (AHT), occupancy rates, and customer satisfaction (CSAT) to identify opportunities for operational improvement. Conduct trend analysis to understand the impact of workforce management decisions on call center performance and resource utilization.
    Generate Workforce Performance Reports. Prepare detailed reports that summarize call center performance metrics, including staffing efficiency, productivity, service levels, and KPI compliance.
    Present workforce-related insights and recommendations to management and operational teams to inform strategic decision-making.
    Monitor Key Performance Indicators (KPIs). Track and monitor KPIs such as first-call resolution (FCR), average speed of answer (ASA), and adherence to service level agreements. Analyze gaps between forecasted and actual performance, recommending corrective actions to optimize workforce utilization.
  • Workforce Optimization Tools and Systems
    Utilize Workforce Management (WFM) Tools. Leverage WFM software to automate forecasting, scheduling, and real-time workforce adjustments. Ensure data accuracy and system integrity by regularly updating agent profiles, historical call data, and forecast parameters within the WFM tool.
    Implement Automation and Efficiency Solutions. Explore and implement new technologies and processes that enhance workforce optimization and improve efficiency in managing agent resources. Collaborate with IT and software vendors to troubleshoot issues and optimize system performance.
    Provide WFM System Training and Support. Train supervisors and team leads on WFM tools, dashboards, and reporting functionalities to ensure smooth adoption and utilization of these systems. Provide ongoing support and troubleshooting assistance for workforce management software and tools.
    Perform other duties as assigned.

What you will need:
  • Associates Degree Preferred
  • 2 Years Call Center Workforce Management experience required
  • Experience in contact center workforce management and analysis programs
  • Exceptional written and verbal communication skills
  • A strong understanding of the contact center environment and the role workforce management plays in the attraction, retention, and performance of high-quality employee talent

Benefits:
  • Career Pathways to Promote Professional Growth and Development
  • Various Medical, Dental, and Vision options
  • Tuition Reimbursement
  • Free Parking at designated locations
  • Wellness Program Savings Plan
  • Health Savings Account Options
  • Retirement Options with Company Match
  • Paid Time Off
  • Community Involvement Opportunities

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