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Workflex information

What is a workflex?

A Workflex job refers to a position that offers flexible work arrangements, such as flexible hours, remote work, compressed workweeks, or job sharing. These roles are designed to help employees better balance their personal and professional lives by allowing greater control over when, where, and how they work. Workflex jobs can be found in various industries and may be full-time, part-time, or freelance positions. The main goal is to increase job satisfaction and productivity while accommodating individual needs.

What is the difference between Workflex vs Customer Service Representative?

AspectWorkflexCustomer Service Representative
Required credentialsHigh school diploma or equivalent; some roles may require certifications in customer service or related fieldsHigh school diploma or equivalent; certifications are optional but beneficial
Work environmentRemote or flexible schedules, often in call centers or customer support settingsTypically in call centers, retail, or office environments, with some remote options
Employer and industry usageUsed across various industries including retail, tech, and healthcare for flexible support rolesCommon in retail, telecom, finance, and other service industries

Workflex and Customer Service Representative roles often require similar credentials and are found in comparable work environments. Workflex emphasizes flexible scheduling options, while Customer Service Representatives focus on assisting customers directly. Both roles are vital in customer support sectors and share overlapping skills and industry usage.

How does a workflex position typically structure daily tasks and communication to accommodate flexible work arrangements?

Workflex positions are designed to support flexible schedules, allowing employees to manage their work hours and locations around core responsibilities. Daily tasks are usually tracked using project management tools, and clear communication is maintained through regular virtual check-ins and team meetings. Employees are encouraged to proactively update their status and progress, ensuring accountability and collaboration despite varied schedules. This structure helps maintain productivity while supporting work-life balance.

What are the key skills and qualifications needed to thrive as a workflex coordinator, and why are they important?

To thrive as a Workflex Coordinator, you need a solid understanding of HR policies, workforce planning, and flexible work arrangements, often supported by a degree in human resources or business administration. Familiarity with HRIS systems, remote work platforms, and scheduling software is typically required. Strong communication, problem-solving, and organizational skills help you effectively manage employee requests and facilitate collaboration across teams. These skills ensure smooth implementation and management of flexible work programs, leading to higher employee satisfaction and productivity.
More about Workflex jobs
What cities are hiring for Workflex jobs? Cities with the most Workflex job openings:
What states have the most Workflex jobs? States with the most job openings for Workflex jobs include:
What job categories do people searching Workflex jobs look for? The top searched job categories for Workflex jobs are:
Workflex jobs near you
Infographic showing various Workflex job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 87% In-person, and 13% Hybrid job distribution.

Bilingual Customer Relations Associate I Product Support (CRA I)

Airlines Reporting Corporation

Arlington, VA • Hybrid

$33K/mo

Full-time

Posted 19 days ago

Job description

We're actively recruiting for this opportunity and are excited to connect with candidates who are interested in making an impact at ARC. If your experience aligns with what we're looking for, we encourage you to apply today. Our team reviews applications on an ongoing basis, so applying early is encouraged. We look forward to learning more about you! 

It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.

ARC is looking for a Bilingual Customer Relations Associate I - Product Support (CRA I). In this role you'll consistently provide high quality, professional, customer service in an informative and personable manner to customers seeking assistance with ARC products and services.  You'll effectively decipher the customer's needs, determine the best solution, and clearly communicate that solution to the customer.


  1. Provide exceptional customer service based on the quality assurance call monitoring standards.
  2. Meet, or exceed Key Performance Indicators (KPIs) monthly.
  3. Multitask efficiently, i.e., working on multiple computer applications while responding accurately to customer’s telephone inquiries and/or emails.
  4. Enter all customer inquiries into the call/problem tracking system (CRM) in a timely, detailed manner, while demonstrating strong business writing skills.
  5. Resolve complex and difficult problems and issues with customers.
  6. Provide ideas and feedback to management and coworkers about front-line situations during team meetings.

  • High School Diploma required; some college a plus
  • Bilingual Spanish/English required 
  • Previous call center experience desired
  • Proficient with Microsoft Office and/or general computer skills
  • Ability to type quickly

  • Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
  • Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
  • ARC offers WorkFlex. WorkFlex is ARC’s hybrid work program which offers eligible employees the flexibility to work from home while also requiring in office workdays throughout the year to foster collaboration and connection throughout the organization. We’ve designed WorkFlex to enable employees to succeed and thrive while maintaining strong connections to one another and ARC - both of which are critical to our shared success.
  • We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters. Please click here to review our benefits on our company website. 
  • By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.

EOE M/F/D/V Females and Minorities Encouraged to Apply

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