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Sr. Manager, IT Infrastructure & Cloud Engineering
Remote
Job Description:
What You'll Do
• Own the design, operation, and roadmap for Microsoft Azure environments (resource group governance, service principals, PIM) alongside on-premises and co-located infrastructure
Own global on-premises infrastructure across offices and datacenters, including compute, storage, virtualization, and facilities-adjacent systems, with consistent standards worldwide
• Administer virtualization and server infrastructure (VMware/Center, Windows Server, Linux) and maintain standards for provisioning, naming conventions, and Dev/Test/Prod separation
• Define and enforce patching and maintenance cadences across Windows and Linux fleets, including staged deployment rings and scheduled maintenance windows
Own business continuity and disaster recovery for both cloud and datacenter workloads, covering backup, replication, failover design, and regular DR testing against defined
RTO/RPO targets
• Lead architecture reviews and design governance globally, setting standards and approving infrastructure, cloud, and identity designs across regions
• Champion Infrastructure-as-Code, scripting, and automation (and applied Al where it adds leverage) to reduce manual toil
• Lead identity and access management across Microsoft Entra ID, including federation, entitlement management/access packages, conditional access, and MFA (YubiKey/passkeys), and drive identity platform consolidation
• Partner with Security on Zero Trust architecture, vulnerability and responsible-disclosure triage, and incident escalation
• Own IT's role in eDiscovery and compliance, including legal/litigation holds and data retention across Microsoft Purview, M365, and backup platforms Oversee endpoint management for Windows (Intune/Autopatch) and macOS (Jamf), including application packaging, hardware standards, and cost-conscious provisioning models
• Support M365 collaboration services (Exchange Online, Teams, SharePoint, OneDrive) and conference-room/AV technology across offices
• Maintain global network connectivity and a Zero Trust/SASE edge (SD-WAN, secure web gateway), managing circuits, bandwidth, and multi-site resiliency
• Own operational KPls and SLAs, including infrastructure availability (99%+ targets) and MTTR for incidents and service requests, and report service health to leadership • Administer the ITSM platform (Jira Service Management/Confluence), including integrations and cross-organization ticket exchange (e-bonding) with partners and auditors
• Maintain authoritative operational documentation, runbooks, and knowledge base content
• Lead the Client Engineering function, covering end-user computing, device lifecycle, application delivery, and service-desk enablement, for a reliable, secure employee experience globally
• Build and mature DevOps practices: CI/CD pipelines, configuration management, and Infrastructure-as-Code for repeatable, auditable deployments
• Apply SRE principles, including observability/monitoring, SLIs/SLOs and error budgets, on-call and incident response, and toil reduction through automation, across cloud and on-prem services
• Manage the vendor and software-license register end to end: contract terms, renewals, true-ups, monthly license audits, and points of contact
• Negotiate renewals and new agreements, and drive cost-optimization and consolidation across the SaaS and infrastructure portfolio
• Own a portion of the !T operating budget, including invoice coding/approval and forecasting
• Lead, coach, and develop a team of infrastructure, cloud, and identity engineers through regular 1:1s, goal-setting, and performance management
• Manage prioritization and delegation across a high-volume operational workload, and build team capability in automation and modern cloud practices
• Serve as a senior escalation point and represent IT Infrastructure to executive
What You Bring
• 8+ years in IT infrastructure/cloud/systems engineering, including 3+ years directly managing technical teams
• Deep, hands-on expertise with Microsoft Azure and the M365 ecosystem, including Entra ID identity and access management
• Strong background in enterprise infrastructure: virtualization, Windows and Linux server administration, networking, and endpoint management (Intune and/or Jamf)
• Hands-on experience owning global on-premises datacenter and office infrastructure, plus business continuity and disaster recovery across cloud and datacenter workloads (RTO/RPO, failover, DR testing)
• Experience leading a Client Engineering / end-user computing function and running architecture reviews and design governance across regions
• DevOps and SRE fluency: CI/CD, Infrastructure-as-Code, observability, and SLI/SLO-driven reliability practices
• Demonstrated ownership of security and compliance practices (Zero Trust, MFA, privileged access, data retention/Discovery
• Proven vendor management, contract negotiation, licensing, and IT budget ownership • Track record of running IT operations to defined SLAs/KPIs and leading through incidents and escalations