ZipRecruiter

Log In

1

Wichita Federal Credit Union Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsWichita Federal Credit Union Jobs

Wichita Federal Credit Union information

See salary details

$12

$32

$96

How much do wichita federal credit union jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for wichita federal credit union in the United States is $32.60, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Wichita Federal Credit Union vs Loan Officer?

AspectWichita Federal Credit UnionLoan Officer
Primary RoleProvides financial services and manages member accounts within a credit unionEvaluates and authorizes loans for individuals or businesses
Work EnvironmentCredit union branches, customer service settingsBank branches, lending departments, or financial institutions
CredentialsTypically requires a high school diploma; some roles prefer finance or related certificationsOften requires a bachelor's degree in finance, economics, or related fields; licensing may be required

While Wichita Federal Credit Union staff focus on member services and financial management, Loan Officers specialize in evaluating and approving loan applications. Both roles are integral to financial institutions but differ in daily responsibilities and required qualifications.

What is Wichita Federal Credit Union and what services does it offer?

Wichita Federal Credit Union is a member-owned financial institution that provides a range of banking services, including savings and checking accounts, loans, credit cards, and online banking. As a credit union, it operates to serve its members rather than generate profits for shareholders. Membership is typically available to individuals who live, work, worship, or attend school in certain areas, or who are affiliated with select employer groups. The credit union is committed to offering competitive rates, personal service, and financial education to its members.

What are the key skills and qualifications needed to thrive as a Credit Union Employee at Wichita Federal Credit Union, and why are they important?

To thrive as a Credit Union Employee at Wichita Federal Credit Union, you need strong customer service skills, attention to detail, and a solid understanding of banking or financial services, often supported by relevant experience or a degree in finance or business. Familiarity with core banking software, cash handling procedures, and compliance regulations such as BSA/AML is typically required. Excellent communication, problem-solving, and teamwork skills set top performers apart in this role. These skills are crucial for delivering exceptional member service, ensuring regulatory compliance, and maintaining the credit union's reputation and operational efficiency.

What are some common challenges faced by Member Service Representatives at Wichita Federal Credit Union, and how can they be successfully managed?

Member Service Representatives at Wichita Federal Credit Union often encounter challenges such as handling high volumes of customer inquiries, resolving complex account issues, and maintaining accuracy under pressure. Successfully managing these challenges involves strong communication skills, attention to detail, and a customer-focused attitude. Continuous training and support from team leads help representatives stay updated on policies and procedures, while collaboration with colleagues ensures efficient problem-solving and service delivery.
More about Wichita Federal Credit Union jobs
What cities are hiring for Wichita Federal Credit Union jobs? Cities with the most Wichita Federal Credit Union job openings:
What states have the most Wichita Federal Credit Union jobs? States with the most job openings for Wichita Federal Credit Union jobs include:
What job categories do people searching Wichita Federal Credit Union jobs look for? The top searched job categories for Wichita Federal Credit Union jobs are:
Wichita Federal Credit Union jobs near you
Contact Center Specialist

Contact Center Specialist

Wichita Federal Credit Union

Wichita, KS • On-site

Full-time

Re-posted 2 days ago

Job description

E-Branch Member Solutions Associate II
Category of Employment
Full Time; non-exempt.
Grade 5
Position Purpose
To assist members over the phone with their financial transactions and identify products and services that will enhance the member relationship.
Reporting Relationships
This position reports to the Contact Center Manager.
Essential Functions and Accountabilities
  • Provide service by answering incoming calls and conducting member service transactions over the phone if needed
  • Receive and process transactions as noted.
  • Provide general credit union information.
  • Cross-sell all credit union services as appropriate.
  • Identify member financial needs and offer products, services and solutions to meet those needs, including added-convenience products, sales referrals, and alternate access channels.
  • Provide excellent member service.
  • Handles mail payments and deposits.
  • Assist other departments when necessary.
  • Assure proper maintenance, cleanliness, and security of work area, desk, equipment, etc.
  • Perform other duties as required by supervisors.

Performance Expectations
  • To exceed the established individual goals each month
  • To meet/exceed credit union service standards including standards for phone call answer rate
  • To troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
  • To provide informed, professional and accurate service and support to all members and associates.
  • To maintain a dependable record of attendance and timeliness.
  • To maintain a professional, courteous, and friendly atmosphere for members and co-workers.
  • To process online applications and return member calls within a reasonable amount of time as established by the Supervisor

Requirements
Minimum Qualifications
  • High school graduate.

Desirable Qualifications
  • At least one year customer service experience
  • Excellent time management skills
  • Excellent verbal and written communication skills
  • Ability to follow up with others regarding information needed or provided
  • Ability to work independently, self-starter, energetic
  • Able to handle highly confidential information with discretion
  • Detail oriented
  • Able to adhere to tight deadlines
  • Able to produce high-quality work in an efficient and timely manner
  • Demonstrate flexibility and adaptability by being able to discern between conflicting priorities and reprioritize as business needs dictate
  • Embraces change

Desirable Traits
  • Professional presence.
  • Punctual, dependable and cooperative.
  • Possess a positive demeanor and cooperative attitude in relations with members and employees.
  • Communicates with warmth and compassion while keeping the needs of the business as the primary focus.

Physical and Mental Demands
Physical activities involve those normally associated with working in an office environment: walking, standing, talking and similar activities.
Vision and hearing requirements, including close vision, ability to distinguish basic colors and/or shades, depth perception ability to adjust focus, ability to hear telephone and/or in-person conversations, and other vision and hearing demands.
Ability to lift objects or exert force in pushing and pulling.
Mental demands, including such requirements as reading documents, analyzing and solving problems, interpreting data or information, using math or mathematical reasoning, learning and applying new information and skills, performing highly detailed work, meeting changing and/or intensive deadlines, constant interruptions, multiple concurrent tasks and interacting with members/coworkers.
This Job Description is not a complete statement of all duties and responsibilities comprising this position. Wichita Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply