Wic Program Manager Jobs in Florida (NOW HIRING)

This is an open competitive advertisement for a position with the Florida Department of Health in Bay County (DOH Bay) working in the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC). The position reports to the Health Educator Consultant and is responsible for determining income eligibility for program services, obtaining anthropometric and hematological measurements, and providing program benefits to eligible participants. This position requires travel to all DOH Bay WIC satellite clinics. The incumbent is responsible for the integrity and confidentiality of data sets under their control. This position may have access to records containing social security numbers in the performance of their job duties. Adheres to all WIC regulations, policies, and procedures set forth in DHM 150-24, and other guides and manuals pertaining to this position.

Specific Responsibilities:

• Obtains demographic and health data through telephone and face-to-face interviews with current and potential WIC Program participants and inputs client information into Florida's WIC Information System and EBT (FL WiSE) system.
• Determines income eligibility of current and potential WIC Program participants based on federal and state income guidelines and procedures for determining program eligibility.
• Medicaid eligibility is done through the FL WiSE system and through the Florida Medicaid Management Information System (FMMIS) to obtain adjunctive eligibility for the WIC Program.
• Evaluates program eligibility status of each client to ensure a valid benefit issuance can be performed.
• Issues FL WiSE EBT benefits and Farmers' Market coupons to certified participants in accordance with procedures outlined in DHM 150-24 and the WIC System Guide.
• Instructs participant, parent/guardian in the proxy procedure certification periods, and appointment policies.
• Completes and/or updates WIC Program Verification of Certification/Identification (VOC) cares.
• Instructs participant, parent/guardian in the redemption process of FL WiSE EBT and Farmers' Market benefits and notifies participants of their rights and responsibilities as a WIC Program participant.
• Offers voter registration and maintains appropriate documentation.
• Performs and records accurate measurements for WIC clients for lengths/heights, weights, and hemoglobins.
• Uses Center of Disease Control (CDC) approved equipment correctly and follows established protocols for obtaining accurate data.
• Performs hemoglobin tests on WIC clients, as needed for certification and nutritional care plan recommendations.
• Records data accurately in the medical or administrative record as well as in the WIC Data system.
• Regularly checks blood-testing equipment for accuracy per company standards.
• Maintains all necessary logs of data collected.
• Adheres to all medical protocols and safety standards to ensure the health of all clients and employees.
• Reviews client's immunization records and documents information in the Immunization/Blood Work screen of the FL WiSE system.
• Calibrates anthropometric and hematological equipment per DHM 150-24, when needed.
• Properly handles bio-hazardous materials, according to DOH and local policies.
• Documents response to nutrition history question in the FL WiSE system.
• Provides interactive Nutrition Education newsletter to WIC participants.
• Participates in the nutrition education, breastfeeding, and outreach components of the WIC Program, including representing the WIC Program at community health events.
• Schedules appointments for participants/potential participants through the FL WiSE system.
• Answers questions regarding access to WIC program services.
• Refers participants to appropriate health department services, other state programs and/or to applicable community agencies and organizations.
• Performs follow-up activities regarding referrals for WIC Program services and for missed WIC Program certification appointments.
• Receives and distributes all incoming fax correspondence in a timely manner.
• Communicates with professional staff about time sensitive correspondence from physicians' offices regarding appropriate formulas and medically prescribed foods.
• Communicates with eligibility staff about state-to-state transfer information.
• Contacts physicians' offices when there are transmittal problems, serves as a liaison between their offices and the WIC office.
• Protects, promotes, and supports breastfeeding.
• Refers clients to appropriate staff for breastfeeding information, concerns, and/or breast pump loan.
• Attends and participates in staff development and training and required in-service training sessions, as well as regularly scheduled departmental staff meetings.
• Prepares and submits weekly Employee Activity Reports (EARS) of time and services provided as well as biweekly timesheets.
• Serves on committees, as assigned.
• Completes annual training.
• Participates in end of the month inventory of FL WiSE EBT cards, Farmers' Market coupons and special formulas.
• Maintains accurate accountability and security of FL WiSE EBT cards, Farmers' Market coupons, and special formulas at the issuance site and in transit between sites.
• Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Ability to establish and maintain effective working relationships with parents, children, fellow employees, and the public.
• Ability to interact effectively with individuals from diverse backgrounds.
• Ability to resolve conflicts while providing excellent customer service.
• Ability to operate standard office equipment, including computers, printers, scanners, fax machines, and calculators.
• Ability to use WIC Program software and other related computer applications.
• Ability to follow oral and written instructions.
• Ability to perform basic mathematical calculations.
• Ability to perform laboratory duties and anthropometric measurements.
• Ability to plan, organize, prioritize, and coordinate multiple work assignments.
• Ability to manage competing priorities and complete assignments accurately and on time.
• Ability to review work for accuracy, completeness, and quality.
• Ability to communicate effectively, both orally and in writing.

Qualifications:

• Must have a current and valid Florida driver's license.

Location: Panama City, Florida