Weekend Technical Support Engineer Remote Jobs in Michigan

Employment Type:Full timeShift:Description:

There are four total openings, two of which will be focused on integration. We have both "Applications Engineer" and "Senior Applications Engineer" openings available on this team. Both descriptions are below:

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Applications Engineer

Purpose

Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization's strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge.

Note: "patients" refers to patients, clients, residents, participants, customers, members

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus:

Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution.

Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.

Responsible for distribution of analytical reports.

Process Focus:

Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.

Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

Data Management & Analysis:

Research & compiles information to support ad-hoc operational projects & initiatives.

Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.

Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

The Applications Engineer serves as a key role within Product Engineering, responsible for supporting the delivery of application solutions across multiple systems, platforms, and workflows. This role consolidates responsibilities traditionally performed by specialized application roles into a unified engineering function, enabling consistent and coordinated solution delivery. The Applications Engineer is responsible for configuring, integrating, and supporting application solutions, while contributing to implementation, optimization, and ongoing operational support activities. The role works across multiple applications and integrations, supporting the execution of work aligned to product backlogs and organizational priorities. Through the application of technical knowledge, analytical skills, and established standards, the Applications Engineer supports effective collaboration across teams, promotes consistency in delivery, and contributes to the reliability and performance of application solutions, while developing broader technical capabilities and supporting delivery across systems and workflows.

• Designs, configures, and supports application solutions across multiple systems, modules, and workflows, contributing to end-to-end product delivery.
• Translates business requirements into functional and technical solutions, ensuring alignment with product backlog priorities and operational needs.
• Performs system configuration, build, and integration activities, including interfaces and data exchange between applications.
• Troubleshoots and resolves application and interface issues, working with technical teams, vendors, and stakeholders to drive resolution.
• Supports testing activities, including development of test scenarios, execution of test scripts, and validation of system functionality for implementations and upgrades.
• Participates in implementation and upgrade efforts, including environment readiness, validation, and post-deployment support.
• Collaborate with cross-functional teams, including product teams, technical engineers, and business stakeholders, to deliver solutions aligned to organizational priorities.
• Contributes to documentation, including functional specifications, knowledge base articles, and standard operating procedures.
• Analyzes application workflows and system usage to identify opportunities for process improvement and optimization.
• Works across multiple applications and domains, supporting a cross-functional delivery model rather than a single-system focus.
• Develops and expands technical and integration knowledge to support broader engineering responsibilities.

Minimum Qualifications

• Bachelor's degree in Information Technology, Computer Science, Healthcare, or related field, or equivalent combination of education and experience
• 5-7 years of experience in application support, application analysis, or related IT roles
• Demonstrated experience with application configuration, system workflows, and supporting business processes
• Experience troubleshooting application issues and supporting resolution across systems and teams
• Working knowledge of system integrations, interfaces, and data flow between applications
• Experience supporting testing activities, including test scenario development and execution
• Experience participating in system implementations, upgrades, or enhancement efforts
• Ability to translate business requirements into functional and technical solutions
• Strong analytical and problem-solving skills with ability to manage moderately complex issues
• Ability to work across multiple applications, systems, or functional areas
• Strong communication and collaboration skills with technical teams, business stakeholders, and vendors
• Ability to manage multiple tasks and priorities in a dynamic environment

Additional Qualifications (nice to have)

• Familiarity with scripting or automation using languages such as PowerShell, Python, or Bash
• Exposure to application integration concepts and technologies (e.g., APIs, interfaces, middleware)
• Familiarity with automation tools (e.g., Power Automate, UiPath, or similar)
• Working knowledge of JavaScript or web technologies
• Basic experience with database querying (e.g., SQL)
• Exposure to cloud-based application environments (e.g., SaaS platforms)
• Experience working in Agile or product-oriented delivery models
• Healthcare systems or business workflow experience

Physical & Mental Requirements & Working Conditions (General Summary)

Direct Healthcare Services / Indirect Healthcare / Support Services:

• Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Occasional
• Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Occasional
• Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional
• Exposure to interruptions, shifting priorities & stressful situations. Frequent
• Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Continuous
• Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Continuous
• Perform manual dexterity activities & / or grasping / handling. Occasional
• Ability to climb, kneel, crouch & / or operate foot controls. Occasional
• Use a computer / other technology. Continuous
• Sit with the ability to vary / adjust physical position or activity. Frequent
• Maintain a safe working environment & use available personal protective equipment (PPE). Occasional
• Comply with applicable Code of Conduct, policies, procedures & guidelines. Continuous
• Ability to provide assistance in the event of an emergency. Occasional

Direct Healthcare Services:

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Occasional
• Lift a maximum of 30 pounds unassisted. Occasional
• Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Occasional
• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous
• Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions. Occasional
• Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Occasional

Indirect Healthcare / Support Services:

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Occasional
• Lift a maximum of 30 pounds unassisted. Occasional
• Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing. Occasional
• Encounter a clinical / patient facing / hands on interactive work environment. Occasional
• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous
• Work outdoors with variable external environmental conditions. Occasional

Average Workday Activity: Occasional - O (1% - 33%), Frequent - F (34% - 66%), Continuous - C (67% - 100%)

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Senior Applications Engineer

Purpose

Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization's strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge.

Note: "patients" refers to patients, clients, residents, participants, customers, members

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus:

Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution.

Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.

Responsible for distribution of analytical reports.

Process Focus:

Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.

Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

Data Management & Analysis:

Research & compiles information to support ad-hoc operational projects & initiatives.

Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.

Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

The Senior Applications Engineer serves as a key role within Product Engineering, responsible for supporting the delivery of application solutions across multiple systems, platforms, and workflows. This role consolidates responsibilities traditionally performed by specialized application roles into a unified engineering function, enabling consistent and coordinated solution delivery. The Senior Applications Engineer is responsible for configuring, integrating, and supporting application solutions, while contributing to implementation, optimization, and ongoing operational support activities. The role works across multiple applications and integrations, supporting the execution of work aligned to product backlogs and organizational priorities. Through the application of technical knowledge, analytical skills, and established standards, the Senior Applications Engineer supports effective collaboration across teams, promotes consistency in delivery, and contributes to the reliability and performance of application solutions, while providing guidance to team members and supporting consistency, scalability, and reliability across solutions and teams.

• Designs, configures, integrates, and supports application solutions across multiple systems, platforms, and service lines.
• Owns end-to-end delivery of backlog work, including solution design, build, integration, testing, implementation, and optimization.
• Leads the resolution of complex application and integration issues, coordinating across technical teams, vendors, and stakeholders.
• Designs and implements system integrations, ensuring reliable data flow and interoperability across applications and workflows.
• Translates business requirements into scalable t...