... weekends as needed and respond to major incidents within SLA timeframes. The initial training will ... ITSM framework * Maintain shift coverage schedule for employees, including coordinating coverage ...
Quick apply
... weekends as needed and respond to major incidents within SLA timeframes. The initial training will ... ITSM framework * Maintain shift coverage schedule for employees, including coordinating coverage ...
... weekends and holidays. * Experience working with customers over the phone. Preferred Skills/Experience: * ITIL certified. * Experience using ITSM Ticketing System (ServiceNow, Remedy, ZenDesk)
... weekends and holidays. * Experience working with customers over the phone. Preferred Skills/Experience: * ITIL certified. * Experience using ITSM Ticketing System (ServiceNow, Remedy, ZenDesk)
IT Service and Asset Management Associate
Coppell, TX · On-site
$14.75 - $19.50/hr
... ITSM), solutions that will effectively and efficiently support the strategic objectives and ... Flexibility to provide off-hours and weekend support for maintenance, testing and emergency support.
IT Service and Asset Management Associate
Coppell, TX · On-site
$14.75 - $19.50/hr
... ITSM), solutions that will effectively and efficiently support the strategic objectives and ... Flexibility to provide off-hours and weekend support for maintenance, testing and emergency support.
... ITSM tools (e.g., ServiceNow, Jira, etc.) Escalate issues to senior support teams with clear ... weekends, and holidays based on business needs Acceptable level of hearing and vision to perform ...
... ITSM tools (e.g., ServiceNow, Jira, etc.) Escalate issues to senior support teams with clear ... weekends, and holidays based on business needs Acceptable level of hearing and vision to perform ...
... ITSM tools (e.g., ServiceNow, Jira, etc.) Escalate issues to senior support teams with clear ... weekends, and holidays based on business needs Acceptable level of hearing and vision to perform ...
... ITSM tools (e.g., ServiceNow, Jira, etc.) Escalate issues to senior support teams with clear ... weekends, and holidays based on business needs Acceptable level of hearing and vision to perform ...
Application Support Specialist
Katy, TX · On-site
... ITSM tools (e.g., ServiceNow, Jira, etc.) Escalate issues to senior support teams with clear ... weekends, and holidays based on business needs Acceptable level of hearing and vision to perform ...
Application Support Specialist
Katy, TX · On-site
... ITSM tools (e.g., ServiceNow, Jira, etc.) Escalate issues to senior support teams with clear ... weekends, and holidays based on business needs Acceptable level of hearing and vision to perform ...
Application Support Specialist
Katy, TX · On-site
... ITSM tools (e.g., ServiceNow, Jira, etc.) Escalate issues to senior support teams with clear ... weekends, and holidays based on business needs Acceptable level of hearing and vision to perform ...
Application Support Specialist
Katy, TX · On-site
... ITSM tools (e.g., ServiceNow, Jira, etc.) Escalate issues to senior support teams with clear ... weekends, and holidays based on business needs Acceptable level of hearing and vision to perform ...
Senior Desktop Support Technician
Austin, TX · On-site
$20 - $25.50/hr
... nights and weekends as needed Preferred Qualifications · Experience with new store openings (NSOs) in the hospitality industry · Familiarity with ITSM tools (ServiceNow, Zendesk, etc.) · ...
Senior Desktop Support Technician
Austin, TX · On-site
$20 - $25.50/hr
... nights and weekends as needed Preferred Qualifications · Experience with new store openings (NSOs) in the hospitality industry · Familiarity with ITSM tools (ServiceNow, Zendesk, etc.) · ...
Senior Desktop Support Technician
Austin, TX · On-site
$70K - $75K/yr
... nights and weekends as needed Preferred Qualifications · Experience with new store openings (NSOs) in the hospitality industry · Familiarity with ITSM tools (ServiceNow, Zendesk, etc.) · ...
Senior Desktop Support Technician
Austin, TX · On-site
$70K - $75K/yr
... nights and weekends as needed Preferred Qualifications · Experience with new store openings (NSOs) in the hospitality industry · Familiarity with ITSM tools (ServiceNow, Zendesk, etc.) · ...
Systems Engineer III
Arlington, TX · On-site
... and weekend deployments, maintenance of ticketing queues, audit and compliance remediation ... Advanced understanding of IT Service Management (ITSM) best practices and processes. * Knowledge of ...
Systems Engineer III
Arlington, TX · On-site
... and weekend deployments, maintenance of ticketing queues, audit and compliance remediation ... Advanced understanding of IT Service Management (ITSM) best practices and processes. * Knowledge of ...
Participate in daily operational support and rotating on-call coverage, including weekends and ... Support and enhance ServiceNow modules including ITSM and Service Catalog, and preferably ITOM ...
Participate in daily operational support and rotating on-call coverage, including weekends and ... Support and enhance ServiceNow modules including ITSM and Service Catalog, and preferably ITOM ...
Participate in daily operational support and rotating on-call coverage, including weekends and ... Support and enhance ServiceNow modules including ITSM and Service Catalog, and preferably ITOM ...
Participate in daily operational support and rotating on-call coverage, including weekends and ... Support and enhance ServiceNow modules including ITSM and Service Catalog, and preferably ITOM ...
Participate in daily operational support and rotating oncall coverage, including weekends and ... Support and enhance ServiceNow modules including ITSM and Service Catalog, and preferably ITOM ...
Participate in daily operational support and rotating oncall coverage, including weekends and ... Support and enhance ServiceNow modules including ITSM and Service Catalog, and preferably ITOM ...
... weekends, and holidays as needed in support of our 24x7x365 Solution Center. * Troubleshoot and ... Management (ITSM) ticket including creation, updates, and closure of tickets assigned.
... weekends, and holidays as needed in support of our 24x7x365 Solution Center. * Troubleshoot and ... Management (ITSM) ticket including creation, updates, and closure of tickets assigned.
Senior Infrastructure Engineer- Green Brick Partners
$101K - $137K/yr
Manage individual work queue in the ITSM Service Desk application. Accept and close incidents in a ... Participate in the IT Engineering & Operations on call rotation (~one weekend per month). Location:
Senior Infrastructure Engineer- Green Brick Partners
$101K - $137K/yr
Manage individual work queue in the ITSM Service Desk application. Accept and close incidents in a ... Participate in the IT Engineering & Operations on call rotation (~one weekend per month). Location:
Application Support Analyst
Dallas, TX · On-site
The primary duty is to handle ITSM, ServiceNow tickets, incoming queries, tickets, and help with ... Must be available and willing to work on weekends and holidays as we determine are necessary or ...
Application Support Analyst
Dallas, TX · On-site
The primary duty is to handle ITSM, ServiceNow tickets, incoming queries, tickets, and help with ... Must be available and willing to work on weekends and holidays as we determine are necessary or ...
Occasional night/weekend work can be expected. Some travel also required We are seeking an ... with ITSM, KY3P, BCX and programs to ensure positive KPI reporting Oversees and manages the ...
Occasional night/weekend work can be expected. Some travel also required We are seeking an ... with ITSM, KY3P, BCX and programs to ensure positive KPI reporting Oversees and manages the ...
Occasional night/weekend work can be expected. Some travel also required We are seeking an ... with ITSM, KY3P, BCX and programs to ensure positive KPI reporting Oversees and manages the ...
Occasional night/weekend work can be expected. Some travel also required We are seeking an ... with ITSM, KY3P, BCX and programs to ensure positive KPI reporting Oversees and manages the ...
Messaging Engineer II
Houston, TX · On-site
... ITSM) systems, collaborating with internal teams and external vendors as needed. • End-User ... Participate in on-call rotations and perform scheduled maintenance during designated weekend ...
Messaging Engineer II
Houston, TX · On-site
... ITSM) systems, collaborating with internal teams and external vendors as needed. • End-User ... Participate in on-call rotations and perform scheduled maintenance during designated weekend ...
... shifts, weekends, and holidays as needed in support of our 24x7x365 Solution Center ... Management (ITSM) ticket including creation, updates, and closure of tickets assigned.
... shifts, weekends, and holidays as needed in support of our 24x7x365 Solution Center ... Management (ITSM) ticket including creation, updates, and closure of tickets assigned.
Weekend Itsm information
What is the difference between Weekend Itsm vs Weekend Service Desk Technician?
| Aspect | Weekend Itsm | Weekend Service Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | ITIL, CompTIA A+ |
| Work Environment | IT support, incident management, remote and on-site | Help desk support, troubleshooting, remote assistance |
| Industry Usage | IT service management, enterprise support | IT support, customer service roles |
Weekend Itsm and Weekend Service Desk Technician roles both focus on IT support and incident resolution, often requiring similar certifications like ITIL and CompTIA A+. While Weekend Itsm emphasizes IT service management processes, Weekend Service Desk Technicians typically handle end-user support and troubleshooting. Both roles are common in IT departments and support environments, with overlapping skills but different primary responsibilities.
What are the most commonly searched types of Itsm jobs in Texas? The most popular types of Itsm jobs in Texas are:
What are popular job titles related to Weekend Itsm jobs in Texas? For Weekend Itsm jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Weekend Itsm jobs in Texas look for? The top searched job categories for Weekend Itsm jobs in Texas are:
What cities in Texas are hiring for Weekend Itsm jobs? Cities in Texas with the most Weekend Itsm job openings:
Job description
The primary responsibility of the Triage and Support Supervisor is to assist in leading the support teams to ensure that every customer interaction is upholding Lightedges’s customer-centric culture. You will also drive performance improvement through data analysis, process design and implementation, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers.
This individual must be flexible with working nights and weekends as needed and respond to major incidents within SLA timeframes. The initial training will be during dayshift hours and the permanent shift will be a nightshift (8p-5a Tuesday, Wednesday, Thursday, Friday, and Saturday nights)
This position reports to the Manager of Support and Triage.
- Partner with the Manager of Triage and Support to help develop and coach the teams to deliver exceptional customer experiences
- Ensure that escalations occur appropriately and consistently
- Stay abreast of current cloud provider technologies
- Ensure completion of overnight maintenance and scheduled tasks
- Support the teams by assisting in training, team meetings, and on-call responsibilities
- Respond to all major incidents as the Communication Manager while on shift to create and send incident notices and updates to internal and external customers
- Ensure departmental policies, procedures, and documentation accurately reflect current practices. Develop changes and/or modifications when appropriate
- Audit and maintain integrity of operations-centric data in all tools and systems, including proper closure of tickets/tasks with updates
- Assist with the development of workflows and procedures for team based on industry standard ITSM framework
- Maintain shift coverage schedule for employees, including coordinating coverage for time off requests and approving timesheets
- Conduct performance reviews for team members
- Lead by doing, and actively work customer cases while maintaining technical knowledge needed to function as a member of the team
- 2 years of technical and customer technical support supervisor experience, preferably with Data Center technologies or in a NOC environment
- 2 years’ experience managing a technical team
- Basic knowledge of, or 2 years’ experience supporting and administering any of the following:
- ServiceNow (Incident, Event, Case, Interactions, Publications, Configuration Management, etc)
- Windows, Linux, and/or IBMi server Operating Systems
- Virtualization technologies (VMware, Nutanix, or Hyper-V)
- Server Hardware (Dell or HP)
- AWS/Azure
- Backup (Veeam, Commvault, and Carbonite/eVault)
- WAN/LAN/SDWAN Networks
- Firewalls (Cisco ASA, Fortigate, Sonicwall, Palo Alto)
- Monitoring (Zabbix, ScienceLogic, Nagios, etc)
- File and SAN Storage hardware (Pure, NetApp, IBM)
- Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About LightEdge Solutions
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Des Moines, IA, US
Year founded
1996