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Weekend Itsm Jobs in Dallas, TX (NOW HIRING)

Overstock

Resource Center Specialist

Dallas, TX

... ITSM systems such as ServiceNow, Remedy, etc. * Proven technical and problem-solving skills * Based in Dallas/Ft. Worth area * On-call capacity, which includes evenings and weekends on a rotating ...

Bedbathandbeyond

Resource Center Specialist

Dallas, TX · On-site

... ITSM systems such as ServiceNow, Remedy, etc. * Proven technical and problem-solving skills * Based in Dallas/Ft. Worth area * On-call capacity, which includes evenings and weekends on a rotating ...

BravoTech

Application Support Analyst

Irving, TX · On-site

Hands-on experience with ServiceNow or similar ITSM platforms. * Experience supporting 100+ end ... Willingness to participate in weekend or holiday support as business needs require. Preferred ...

Catalyst Corporate Fede

Desktop Support Analyst II

Plano, TX · On-site

$21.75 - $29.25/hr

This position schedules and performs routine and weekend support and may be called upon to provide ... Advance knowledge of Help Desk monitoring software (ITSM) * Advanced Smartphone experience (iOS and ...

Startekk Inc

RPA Operations Lead Architect

Plano, TX

... weekends and month ends whenever required including nonBusiness hours * Actively engage with ... Experience in Azure Cloud ITSM and Agile practices GitHub Azure DevOps * Must have experience on ...

Startekk Inc

RPA Operations Lead Architect

Plano, TX · On-site

... weekends and month ends whenever required including nonBusiness hours * Actively engage with ... Experience in Azure Cloud ITSM and Agile practices GitHub Azure DevOps * Must have experience on ...

GM Financial

Systems Engineer III

Arlington, TX · On-site

... and weekend deployments, maintenance of ticketing queues, audit and compliance remediation ... Advanced understanding of IT Service Management (ITSM) best practices and processes. * Knowledge of ...

DTCC

Lead Application Support Engineer

Coppell, TX · On-site

Participate in daily operational support and rotating on-call coverage, including weekends and ... Support and enhance ServiceNow modules including ITSM and Service Catalog, and preferably ITOM ...

GM Financial

Manager - IT Disaster Recovery

Arlington, TX · On-site

$85K - $104K/yr

Understanding of IT Service Management (ITSM) best practices and processes * Information Technology ... Flexible schedule with possibility of working long hours including weekends/holidays, occasional ...

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All JobsItsm JobsWeekend Itsm JobsWeekend Itsm Jobs in Dallas, TX

Weekend Itsm information

See Dallas, TX salary details

$31.7K

$74.5K

$129.6K

How much do weekend itsm jobs pay per year?

As of Aug 22, 2026, the average yearly pay for weekend itsm in Dallas, TX is $74,514.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $97,400.00 per year, depending on experience, location, and employer.

What is the difference between Weekend Itsm vs Weekend Service Desk Technician?

AspectWeekend ItsmWeekend Service Desk Technician
CertificationsITIL, CompTIA A+ITIL, CompTIA A+
Work EnvironmentIT support, incident management, remote and on-siteHelp desk support, troubleshooting, remote assistance
Industry UsageIT service management, enterprise supportIT support, customer service roles

Weekend Itsm and Weekend Service Desk Technician roles both focus on IT support and incident resolution, often requiring similar certifications like ITIL and CompTIA A+. While Weekend Itsm emphasizes IT service management processes, Weekend Service Desk Technicians typically handle end-user support and troubleshooting. Both roles are common in IT departments and support environments, with overlapping skills but different primary responsibilities.

What are the most commonly searched types of Itsm jobs in Dallas, TX?

The most popular types of Itsm jobs in Dallas, TX are:

What are popular job titles related to Weekend Itsm jobs in Dallas, TX?

For Weekend Itsm jobs in Dallas, TX, the most frequently searched job titles are:

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The top searched job categories for Weekend Itsm jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Weekend Itsm jobs?

Cities near Dallas, TX with the most Weekend Itsm job openings:

Weekend Itsm jobs near you

Service Manager - Service Desk

Inficare Technologies

Dallas, TX • On-site

Full-time

Re-posted 20 days ago

Job description

Job Title: Service Manager - Service Desk
Duration: Long Term
Location: Dallas, TX (Onsite)
Position Summary:
We are seeking a seasoned Service Manager - Service Desk to lead end-to-end Service Desk operations, ensuring exceptional customer experience, SLA compliance, and operational excellence. This role demands strong leadership, ITIL/ITSM governance expertise, and strategic vision to drive Shift-Left and Shift-Right initiatives, automation, and continuous improvement. The position also includes Disaster Recovery (DR) planning and execution, major incident management, and cross-functional collaboration.
Key Responsibilities:
Governance & Compliance
  • Ensure Service Desk processes meet internal and external audit requirements.
  • Enforce security, compliance, and data privacy standards across all Service Desk activities.
  • Maintain compliance reporting and audit trails for ITSM processes.

People & Culture
  • Maintain adequate staffing for peak loads, holidays, and on-call rotations.
  • Drive continuous skill development (technical and soft skills).
  • Handle performance management, including underperformance and disciplinary actions.
  • Ensure daily reporting and analysis of past 24-hour performance.
  • Forecast ticket volumes and plan resource capacity.

Technology & Innovation
  • Own Service Desk tools, ticketing systems, and integrations.
  • Call Management System: Own and manage the call management platform, including configuration changes and enhancements.
  • Identify and implement automation/self-service opportunities.
  • Lead Shift-Left/Shift-Right initiatives to reduce ticket volume and improve proactive support.
  • Plan and coordinate tool upgrades and integrations.

ITSM & Process Excellence
  • Drive ITSM process governance for Incident, Request, Problem, and Change Management.
  • Conduct regular reviews and improvements in Knowledge Management processes.
  • Analyze operational data and provide recommendations for process improvement and trend-based actions.

Business Continuity
  • Plan, execute, and document DR drills; initiate DR actions during outages.
  • Act as Incident Manager during critical outages, including stakeholder communication.
  • Drive root cause analysis and permanent fixes for recurring issues.

Customer Experience
  • Own CSAT metrics and remediation plans.
  • Prepare and present dashboards and service reviews to leadership.
  • Ensure proactive communication during major incidents and outages.

Financial & Vendor Management
  • Manage Service Desk operational budget and cost optimization.
  • Govern vendor SLAs, contracts, and performance reviews (QBRs).

Workplace Expectations
  • Mandatory 5 days in office presence.
  • Available for escalations during off-hours and weekends when required.

Strategic Alignment
  • Drive continuous improvement and process maturity.
  • Collaborate with EUC, Security, Network, and Application teams for seamless service delivery.
  • Ensure Service Desk readiness for change management and releases impacting end-user services.

Qualifications
  • Education: Bachelor's degree in IT or equivalent experience.
  • Experience: 12-15 years in IT with proven Service Desk leadership experience.
  • Certifications: ITIL preferred; Microsoft/VDI certifications a plus.
  • Skills: Strong ITSM knowledge, KPI management, stakeholder communication, and crisis handling.

KPIs
  • All contractual Service Desk SLAs including First Contact Resolution (FCR), Mean Time to Resolve (MTTR), Customer Satisfaction (CSAT), Abandon Rate, etc.
  • Knowledge base utilization and improvement metrics.
  • Compliance and audit readiness scores.

Coverage
  • Work Model: Onsite (5 days/week).
  • Hours: Business hours with on-call rotation or 24x7 coverage.

Note: This role includes operational, strategic, and crisis management responsibilities. Additional duties may be assigned as business needs evolve.

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