ZipRecruiter

Log In

1

Weekend Itsm Jobs in Dallas, TX (NOW HIRING)

Vaco LLC

Cloud Engineer (Managed Services)

Addison, TX · Remote

$54 - $72/hr

... ITSM Process Adherence - Following ITSM Practices (Incident / Request / Change / Escalation ... Supporting After-Hours / Weekend Work for Incidents / Maintenance / Approved Changes ...

Rebel Athletic

Senior Helpdesk Technician

Carrollton, TX · On-site

$19.25 - $26/hr

... ITSM processes. The ideal candidate is detail oriented, solutions focused on and committed to ... Occasional after-hours or weekend support may be required for emergencies or critical system work.

Rebel Athletic

Senior Helpdesk Technician

Carrollton, TX · On-site

$19.25 - $26/hr

... ITSM processes. The ideal candidate is detail oriented, solutions focused on and committed to ... Occasional after-hours or weekend support may be required for emergencies or critical system work.

Echo IT Solutions

Desktop Support

Dallas, TX · On-site

... weekends, no set days - no remote Preferred Qualifications - Education & Prior Job Experience ... Familiarity with workflow and ITSM tools and ticketing systems is preferred * Excellent customer ...

ECHO IT SOLUTIONS INC .

Desktop Support

Dallas, TX · On-site

... weekends, no set days - no remote Preferred Qualifications - Education & Prior Job Experience ... Familiarity with workflow and ITSM tools and ticketing systems is preferred * Excellent customer ...

Samprasoft

Desktop Support

Grand Prairie, TX · On-site

... weekends, no set days - no remote Preferred Qualifications - Education & Prior Job Experience ... Familiarity with workflow and ITSM tools and ticketing systems is preferred * Excellent customer ...

Kaav Inc.

Desktop Support

Grand Prairie, TX · On-site

... weekends, no set days - no remote Preferred Qualifications - Education & Prior Job Experience ... Familiarity with workflow and ITSM tools and ticketing systems is preferred * Excellent customer ...

next page

Showing results 1-20

People also search for

All JobsWeekend Itsm JobsWeekend Itsm Jobs in Dallas, TX

Weekend Itsm information

See Dallas, TX salary details

$31.7K

$74.5K

$129.6K

How much do weekend itsm jobs pay per year?

As of May 28, 2026, the average yearly pay for weekend itsm in Dallas, TX is $74,514.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $97,400.00 per year, depending on experience, location, and employer.

What is the difference between Weekend Itsm vs Weekend Service Desk Technician?

AspectWeekend ItsmWeekend Service Desk Technician
CertificationsITIL, CompTIA A+ITIL, CompTIA A+
Work EnvironmentIT support, incident management, remote and on-siteHelp desk support, troubleshooting, remote assistance
Industry UsageIT service management, enterprise supportIT support, customer service roles

Weekend Itsm and Weekend Service Desk Technician roles both focus on IT support and incident resolution, often requiring similar certifications like ITIL and CompTIA A+. While Weekend Itsm emphasizes IT service management processes, Weekend Service Desk Technicians typically handle end-user support and troubleshooting. Both roles are common in IT departments and support environments, with overlapping skills but different primary responsibilities.

What are the most commonly searched types of Itsm jobs in Dallas, TX? The most popular types of Itsm jobs in Dallas, TX are:
What are popular job titles related to Weekend Itsm jobs in Dallas, TX? For Weekend Itsm jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Weekend Itsm jobs in Dallas, TX look for? The top searched job categories for Weekend Itsm jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Weekend Itsm jobs? Cities near Dallas, TX with the most Weekend Itsm job openings:
Weekend Itsm jobs near you
Service Manager - Service Desk

Service Manager - Service Desk

Quantum World Technologies Inc.

Dallas, TX • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Title : Service Manager – Service Desk

Location : Dallas, TX (Onsite)

Position Summary:

We are seeking a seasoned Service Manager – Service Desk to lead end-to-end Service Desk operations, ensuring exceptional customer experience, SLA compliance, and operational excellence. This role demands strong leadership, ITIL/ITSM governance expertise, and strategic vision to drive Shift-Left and Shift-Right initiatives, automation, and continuous improvement. The position also includes Disaster Recovery (DR) planning and execution, major incident management, and cross-functional collaboration.

Key Responsibilities:

Governance & Compliance

  • Ensure Service Desk processes meet internal and external audit requirements.
  • Enforce security, compliance, and data privacy standards across all Service Desk activities.
  • Maintain compliance reporting and audit trails for ITSM processes.

People & Culture

  • Maintain adequate staffing for peak loads, holidays, and on-call rotations.
  • Drive continuous skill development (technical and soft skills).
  • Handle performance management, including underperformance and disciplinary actions.
  • Ensure daily reporting and analysis of past 24-hour performance.
  • Forecast ticket volumes and plan resource capacity.

Technology & Innovation

  • Own Service Desk tools, ticketing systems, and integrations.
  • Call Management System: Own and manage the call management platform, including configuration changes and enhancements.
  • Identify and implement automation/self-service opportunities.
  • Lead Shift-Left/Shift-Right initiatives to reduce ticket volume and improve proactive support.
  • Plan and coordinate tool upgrades and integrations.

ITSM & Process Excellence

  • Drive ITSM process governance for Incident, Request, Problem, and Change Management.
  • Conduct regular reviews and improvements in Knowledge Management processes.
  • Analyze operational data and provide recommendations for process improvement and trend-based actions.

Business Continuity

  • Plan, execute, and document DR drills; initiate DR actions during outages.
  • Act as Incident Manager during critical outages, including stakeholder communication.
  • Drive root cause analysis and permanent fixes for recurring issues.

Customer Experience

  • Own CSAT metrics and remediation plans.
  • Prepare and present dashboards and service reviews to leadership.
  • Ensure proactive communication during major incidents and outages.

Financial & Vendor Management

  • Manage Service Desk operational budget and cost optimization.
  • Govern vendor SLAs, contracts, and performance reviews (QBRs).

Workplace Expectations

  • Mandatory 5 days in office presence.
  • Available for escalations during off-hours and weekends when required.

Strategic Alignment

  • Drive continuous improvement and process maturity.
  • Collaborate with EUC, Security, Network, and Application teams for seamless service delivery.
  • Ensure Service Desk readiness for change management and releases impacting end-user services.

Qualifications

  • Education: Bachelor’s degree in IT or equivalent experience.
  • Experience: 12–15 years in IT with proven Service Desk leadership experience.
  • Certifications: ITIL preferred; Microsoft/VDI certifications a plus.
  • Skills: Strong ITSM knowledge, KPI management, stakeholder communication, and crisis handling.

KPIs

  • All contractual Service Desk SLAs including First Contact Resolution (FCR), Mean Time to Resolve (MTTR), Customer Satisfaction (CSAT), Abandon Rate, etc.
  • Knowledge base utilization and improvement metrics.
  • Compliance and audit readiness scores.

Coverage

  • Work Model: Onsite (5 days/week).
  • Hours: Business hours with on-call rotation or 24×7 coverage.

Note: This role includes operational, strategic, and crisis management responsibilities. Additional duties may be assigned as business needs evolve.

Apply