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Medical Receptionist

As a result of company growth, the Orthopedic Institute of Wisconsin (OIW) is seeking an energetic and self-motivated Medical Receptionist to join our team. This position will be part of a growth in our clinics in the Franklin and Wauwatosa areas!

The Medical Receptionist answers calls from patients, collects clinical information and answer questions, and coordinates any follow up or schedule appointments with the provider care team.

Established in 1985, the Orthopedic Institute of Wisconsin is a nationally recognized leader, practicing pioneering techniques of diagnosis and treatment of orthopedic injuries maximizing each patient's potential for a full recovery and return to their daily lives. With our employees at the heart of everything we do, we are committed to providing an inclusive and supportive environment where every team member feels valued, empowered, and inspired to make a difference.

Why join OIW?

• Competitive pay
• Generous PTO program
• Clinic schedule - no work on evenings/weekends
• Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Employee Assistance Program (EAP)
• Employee discount program

The Orthopedic Institute of Wisconsin is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. The Company is committed to promoting a workplace of diversity, equity, and inclusion.

JOB SUMMARY/RESPONSIBILITIES:

The Medical Receptionist is an experienced front desk professional that has demonstrated skills in all of the required job duties of a front desk receptionist.  They must be attentive and professional to help ensure patients have an excellent experience with OIW | SP from the moment they enter the clinic.

The Medical Receptionist will often be the first point of contact for the patient in the clinics. They are accountable for ensuring that all patient data is accurate within the medical record. 

The Medical Receptionist will be professional in their interactions with the patients; exhibiting an ability to ask the necessary questions in a manner that is both warm and efficient, and effectively maintaining the flow of the clinic schedule.  They will be highly skilled in excellent customer service and will coach other members of the reception staff to ensure all activities at the front desk are professional and patient centric.  They will work in partnership with the Operations Manager and the other clinic staff to help support the effective and efficient running of the clinic.

Primary Responsibilities:

• Obtains patient’s demographic information, verifies insurance, and checks patient into the clinic
• Welcomes patients and demonstrate excellent customer service
• Organizes charts for providers/compares it to the schedule and makes charts for any late add-ons
• Collects and enters co-pays and self-pays correctly and appropriately follows/updates remarks in the patient’s account
• Manages difficult or emotional patient situations in an effective, professional manner
• Manages imaging and orders and sends them to the appropriate resource
• Proactively checks out each patient, including producing work/school slips for patients
• Opens and closes the office to prepare for the next day clinic
• Follow all HIPAA & OSHA standards
• Flexibility to travel between locations as needed until new location is established
• Other duties as required to support the clinic

EDUCATION/QUALIFICATION REQUIREMENTS:

• High School diploma or equivalent.
• previous medical reception experience preferred

PHYSICAL/MENTAL DEMANDS:

• Able to read, write and communicate in English
• Have cognitive skills for math, decision making and excellent communication skills
• Work in a temperature-controlled environment
• Potential for contact with chemicals, blood borne pathogens, and exposure to infectious disease.
• Able to lift 25 pounds using proper lifting techniques several times during shift
• Ability to travel to all clinics

Job Type: Full-time

Pay: starts at 18$/hour and is based on experience 

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday

Work Location: In person, must be able to go to the Franklin and Wauwatosa locations