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Weekend Customer Service Jobs in Springfield, MA

WEX

Customer Service Specialist

Simsbury, CT · On-site

$17.25 - $22.75/hr

Working in a lively and fast-paced call center environment, the Customer Service Specialist, is the ... Willingness to work a flexible schedule, which may include weekends, holidays, and occasional ...

Walgreens

Customer Service Associate

Simsbury, CT

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

New

Walgreens

Customer Service Associate

Enfield, CT

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Elevare Branding

Customer Service Agent

Hartford, CT · On-site

$15.75 - $21/hr

Sixt is looking for a Customer Service Agent to deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and ...

New

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All JobsCustomer Service JobsWeekend Customer Service JobsWeekend Customer Service Jobs in Springfield, MA

Weekend Customer Service information

See Springfield, MA salary details

$9

$18

$26

How much do weekend customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for weekend customer service in Springfield, MA is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.82 per hour, depending on experience, location, and employer.

What is the difference between Weekend Customer Service vs Weekend Retail Associate?

AspectWeekend Customer ServiceWeekend Retail Associate
Required CredentialsHigh school diploma or equivalent; customer service experience often preferredHigh school diploma or equivalent; sales or retail experience beneficial
Work EnvironmentCall centers, online support, or in-store customer service desksRetail stores, supermarkets, or shopping malls
Employer & Industry UsageCustomer service departments across various industriesRetail stores, supermarkets, and shopping centers
Common Search & ComparisonOften compared for customer interaction roles on weekendsCompared for retail sales roles during weekends

Weekend Customer Service and Weekend Retail Associate roles both involve customer interaction during weekends, but differ mainly in work environment and industry. Customer service roles focus on support and communication, while retail associates handle sales and store operations. Both require similar credentials and are common weekend positions in their respective sectors.

What are the key skills and qualifications needed to thrive as a weekend customer service representative?

To thrive as a Weekend Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often required. Patience, active listening, and a positive attitude help you stand out when assisting customers during high-demand weekend hours. These skills are essential to provide efficient, empathetic support and maintain customer satisfaction during peak periods.

What can I expect in terms of scheduling and team support as a weekend customer service representative?

As a Weekend Customer Service representative, you will typically work shifts that cover busy weekend hours, which may include evenings or holidays, depending on the company's needs. While weekend teams are often smaller than weekday teams, you can expect to collaborate closely with supervisors and fellow representatives via chat or call systems to resolve customer inquiries efficiently. Many companies provide remote or in-office options, and regular check-ins help ensure you’re supported even during high-volume periods. Flexibility and strong communication skills are key, as you may need to coordinate with other departments to address customer concerns that arise outside of standard business hours.

What is a weekend customer service?

Weekend Customer Service jobs involve assisting customers with inquiries, complaints, or support needs specifically during weekends. These roles can be in-person or remote and are common in industries such as retail, hospitality, call centers, and online businesses. Duties typically include answering phone calls, responding to emails or chat messages, processing orders, and resolving issues to ensure customer satisfaction. Working weekends may include daytime, evening, or overnight shifts depending on the employer. These positions are ideal for those seeking flexible work hours or supplemental income.
What are the most commonly searched types of Customer Service jobs in Springfield, MA? The most popular types of Customer Service jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Weekend Customer Service jobs? Cities near Springfield, MA with the most Weekend Customer Service job openings:
Weekend Customer Service jobs near you
Infographic showing various Weekend Customer Service job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $38,961 per year, or $18.7 per hour.

Customer Service Representative

Western Pest Services

Agawam, MA • On-site

$20 - $25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Customer Service Representative

At Waltham Pest Services, our Customer Service Representatives are often the first connection customers make with our team—and that makes this role incredibly important. As New England's original pest control provider, we're committed to protecting the health and safety of our communities, and that commitment starts with every conversation you have.

If you enjoy helping people, thrive in a fast-paced environment, and want to be part of a company that values its employees as much as its customers, you'll feel right at home here.

We are currently seeking a Customer Service Representative. This position will be located onsite in our Agawam, MA branch.

Responsibilities

As a Customer Service Representative, you'll help customers feel heard, supported, and confident in the solutions we provide. You'll guide them through scheduling, answer questions, and ensure they receive the exceptional service Waltham is known for. You'll work closely with our branch teams, helping keep operations running smoothly and creating a positive experience from start to finish.

What You'll Be Doing
  • Deliver exceptional support to both customers and internal teams, ensuring every interaction reflects Waltham's commitment to service
  • Build and manage daily schedules to keep tasks, projects, and service appointments running smoothly
  • Assist with Accounts Receivable and Collections by updating account activity and supporting follow-up efforts
  • Proactively communicate with customers, providing timely updates, answers, and follow-through
  • Stay informed on our services and solutions so you can confidently share accurate information
  • Maintain detailed and organized records using customer service software and internal systems
  • Respond to inbound leads and referrals to help drive new business opportunities
  • Partner with management to establish expectations, meet deadlines, and support branch goals
  • Coordinate service routes to maximize technician efficiency and ensure a seamless customer experience
  • Support the onboarding of new team members by assisting with training when needed
  • Demonstrate strong attention to detail while managing multiple tasks in a fast-paced environment
What We're Looking For

We're looking for a customer-focused professional who brings patience, accountability, and a genuine desire to help others. You communicate clearly, solve problems with confidence, and take pride in creating a positive experience for every customer and colleague you support.

If you thrive in a fast-paced environment, enjoy being part of a collaborative team, and want a role that offers continuous learning and growth, you'll feel right at home here.

What We Offer

We invest in our people because they're at the heart of everything we do. As part of our team, you'll receive:

  • Competitive compensation
  • Comprehensive benefits: medical, dental, vision, 401(k), stock purchase plan, tuition reimbursement, and more
  • Paid time off, including holidays, vacation, and sick time
  • Paid training and industry onboarding
  • Real opportunities for growth, development, and advancement
Qualifications

Requirements

  • High school diploma or equivalent required; Associate degree preferred
  • Strong organizational skills with excellent attention to detail
  • Professional verbal, written, and interpersonal communication skills
  • Confident phone presence and a customer-first mindset
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Understanding of customer service principles and best practices
  • Ability to multitask and stay focused in a high-volume environment
  • Comfort communicating by phone and email with customers and coworkers
  • Must be at least 18 years old
  • We will consider for employment all qualified applicants in a manner consistent with applicable federal, state, and local laws

Pay range offered for this role is $20.00 - $25.00 per hour

Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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