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Senior Product Designer (6 month contract to start)
USC, GC
Location: Remote, preferably based in one of our Ascension locations (Jacksonville, FL; Pensacola, FL; Arlington Heights, IL, Indianapolis, IN; Wichita, KS, Tulsa, OK; Nashville, TN; Austin, TX; Milwaukee, WI)

Senior Product Designer (UX/UI) with strong Human-Centered Design, UX research (qualitative), Figma/FigJam, wireframing & prototyping, stakeholder collaboration, and experience designing complex web-based/enterprise applications (healthcare domain preferred)

Background
Ascension is one of the largest non-profit healthcare systems in the United States, committed to providing compassionate care for all individuals, particularly those facing poverty and vulnerability. We leverage human-centered design, data, and technology to create innovative products that transform healthcare experiences.
Our multidisciplinary Experience Research and Design (xRD) team applies human-centered design principles to understand user needs, explore solutions, and bring valuable products to market. Our vision is to design seamless, end-to-end healthcare and patient experiences by creating a cohesive ecosystem of well-designed applications, products, and services that prioritize user needs at every stage of development. Working collaboratively with product management, clinicians, engineers, and other Ascension teams, we contribute to Ascension's experience strategy, continually delivering value to the organization's mission and growth.

Responsibilities

• Lead end-to-end research and design efforts from discovery to delivery, including scoping, planning, workshop facilitation, prioritization, tracking, and managing multiple projects simultaneously
• Plan and conduct generative and evaluative research; synthesize and communicate actionable findings effectively; produce research artifacts such as journey maps and reports
• Meet with stakeholders and users to identify research and design opportunities
• Partner with multiple product pods, working closely with product, engineering, and other designers to create concepts and designs, gather feedback and rapidly iterate, set OKRs, and measure work
• Ensure designs are informed by research and address business and stakeholder needs
• Follow established research and design processes and ensure designs are aligned with design systems and standards
• Deliver design assets, including experience visions, wireframes, prototypes, and flow diagrams
• Contribute to the research and design community of practice and advocate for human-centered design practices
• 75% design 25% research

Minimum Qualifications

• Bachelor's degree or equivalent experience in Interaction Design, UX Design, Human-Computer Interaction, or a related field
• 4+ years of professional experience in research, service design, systems thinking, and/or product design
• Strong knowledge of human-centered design (HCD) principles and experience applying a variety of methods to meet the needs of users and business stakeholders
• Experience conducting research, from informal user feedback sessions to structured qualitative studies, including interviews and evaluative research
• Experience designing within complex ecosystems, such as omnichannel services, in-house applications, or office, clinical, or enterprise software
• Ability to work in ambiguous spaces, identify design opportunities, and iteratively evaluate and refine concepts
• Proven ability to collaborate with cross-functional teams, including product managers, engineers, and executive stakeholders, and to manage research and design feedback
• Strong facilitation, communication, and storytelling skills, with the ability to incorporate the voice of the user, articulate the value of HCD, and tie back to business outcomes
• Ability to manage multiple projects simultaneously
• 2+ years experience mentoring other researchers and designers
• 3+ years experience with Figma and FigJam
• Experience should specifically be in designing websites and web-based applications, rather than mobile applications.

** Portfolio required: Please include a link to your portfolio in your resume, including both research and design case studies or examples **

Preferred Qualifications

• Experience working in an innovation pod or start-up environment
• Experience designing integrations using established design systems and libraries; familiarity with EHR design systems is a plus
• Experience designing for healthcare systems and clinical workflows is a plus
• Experience with quantitative research methods is a plus
• Experience designing AI-enabled applications is a plus

Travel
Some limited travel may be required for research, on-site meetings, and team-building activities.