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Warranty Director Jobs (NOW HIRING)

Transdev

Warranty Analyst

Phoenix, AZ · On-site

$23.89 - $30.82/hr

Reports discrepancies to the warranty director to modify the warranty agreements. * Identifies product deficiencies and failure trends and communicates this information to the Technical Department.

Transdev

Warranty Analyst

Phoenix, AZ · On-site

$23.89 - $30.82/hr

Reports discrepancies to the warranty director to modify the warranty agreements. * Identifies product deficiencies and failure trends and communicates this information to the Technical Department.

Ford Motor Company

Director, Warranty

Dearborn, MI · On-site

The Warranty Finance Director position is critical for driving warranty accounting, budgeting and forecasting, as well as working with our partners across the business including quality, Ford ...

Ford Motor Company

Director, Warranty

Dearborn, MI · On-site

The Warranty Finance Director position is critical for driving warranty accounting, budgeting and forecasting, as well as working with our partners across the business including quality, Ford ...

Jobtailor

Director, Warranty

Dearborn, MO · On-site

$140 - $190/hr

Prior experience in Quality/Warranty (External) * Demonstrated problem solving skills * Familiarity with digital finance technologies, including AI, Robotic Process Automation (RPA), advanced ...

Martin Management Group

Warranty Administrator

Dayton, OH · On-site

$18/hr

Complete all training as directed by supervisor. * Complete OSHA right-to-know training. * Follow ... Warranty claim experience preferred * Excellent oral and written communication skills * Ability to ...

Martin Management Group

Warranty Administrator

Dayton, OH · On-site

$18/hr

Complete all training as directed by supervisor. * Complete OSHA right-to-know training. * Follow ... Warranty claim experience preferred * Excellent oral and written communication skills * Ability to ...

Martin Management Group

Warranty Administrator

Dayton, OH · On-site

$18/hr

Complete all training as directed by supervisor. * Complete OSHA right-to-know training. * Follow ... Warranty claim experience preferred * Excellent oral and written communication skills * Ability to ...

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Warranty Director information

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$35.5K

$98.4K

$299K

How much do warranty director jobs pay per year?

As of Aug 26, 2026, the average yearly pay for warranty director in the United States is $98,418.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,000.00 and $105,500.00 per year, depending on experience, location, and employer.

What does a warranty director do?

A Warranty Director is responsible for overseeing a company’s warranty policies, processes, and programs. They manage warranty claims, ensure compliance with industry standards and regulations, and work to minimize costs related to product repairs or replacements. Warranty Directors often collaborate with customer service, legal, and product teams to resolve disputes and improve product quality. Their role is crucial in maintaining customer satisfaction and protecting the company from unnecessary expenses.

What are the key skills and qualifications needed to thrive as a warranty director?

To thrive as a Warranty Director, you need expertise in warranty management, knowledge of product lifecycle processes, and often a bachelor’s degree in business, engineering, or a related field. Familiarity with warranty management software, ERP systems, and data analytics tools is essential for tracking claims and optimizing processes. Strong leadership, negotiation, and problem-solving skills help you effectively manage teams and resolve complex customer issues. These skills are crucial for minimizing costs, ensuring customer satisfaction, and driving continuous improvement in warranty operations.

How does a warranty director typically collaborate with other departments to resolve customer claims efficiently?

A Warranty Director works closely with departments such as customer service, quality assurance, engineering, and legal to streamline the resolution of warranty claims. They coordinate with customer service teams to gather accurate claim information, consult with engineering or technical teams to assess product issues, and ensure compliance with contractual obligations. This cross-functional collaboration helps to identify root causes, implement preventative measures, and maintain positive customer relationships. By fostering open communication between teams, Warranty Directors can expedite claim processing and improve overall product quality.

What is the difference between Warranty Director vs Warranty Manager?

AspectWarranty DirectorWarranty Manager
ResponsibilitiesOversees entire warranty operations, develops policies, manages teams, and sets strategic goals.Manages daily warranty claims, supervises staff, and ensures compliance with policies.
Required CredentialsBachelor's degree, experience in warranty or service management, leadership skills.Bachelor's degree, experience in warranty processing, customer service skills.
Work EnvironmentExecutive-level, strategic planning, cross-department collaboration.Operational, team supervision, customer interaction.
Industry UsageCommonly used in large organizations with complex warranty programs.Found in various companies handling warranty claims and service.

The Warranty Director focuses on strategic oversight and policy development for warranty programs, while the Warranty Manager handles daily operations and team supervision. Both roles require relevant experience and industry knowledge, but the Director's role is more strategic and leadership-oriented.

What is a warranty director?

A warranty director is a senior manager responsible for overseeing a company's warranty policies, claims processing, and service quality. They develop strategies to reduce costs, ensure compliance, and improve customer satisfaction, often working with cross-functional teams and analyzing warranty data. Strong leadership, industry knowledge, and familiarity with warranty management software are essential for this role.
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Warranty Director jobs near you
Infographic showing various Warranty Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $98,418 per year, or $47.3 per hour.

Central Warranty Admin

Saratoga Springs, NY • On-site

New Country Motor Car Group
Retail • 1 - 5K employees
Learn more about New Country Motor Car Groupexternal

Full-time

Re-posted 26 days ago

Job description

New Country Motor Car Group is looking for a skilled Automotive Central Warranty Administrator. Our Central Warranty department assists with all aspects of dealership warranty responsibilities for multiple automotive brands. The Central Warranty Administrator will assist the Warranty Director and individual dealerships to improve performance and service quality. The Central Warranty Administrator assists in warranty submission, provides dealerships with warranty best practices to expand their knowledge of services and focuses on improving performance and processes in an effort to better support dealership operations.
Central Warranty Administrator Responsibilities:
  • Process warranty claims for multiple manufacturers for payment in accordance with all manufacturer policies and procedures. The administrator will review all repair orders for manufacturer compliance and correct any issues with dealership before submitting to manufacturer.
  • Ensure all returned claims are addressed proactively with dealership and corrected with manufacturer as quickly as possible.
  • Review open warranty Repair Orders as requested by dealership. Provide the appropriate labor operations and compliance guidance to dealership and ensure guidelines are being followed at all times. Respond promptly and directly with appropriate dealership staff with any updates to corrections needed to the repair orders.
  • Maintain Central Warranty and dealership communication system with appropriate comments, notes, updates, etc. In the event the system is not being followed by appropriate parties elevate the concern to Warranty Director for assistance.
  • Warranty Administrator is responsive to reconcile the Warranty Receivables schedule for all outstanding amounts. Warranty Administrator is responsible to identify issues, correct issues with appropriate dealership parties and submit correct documentation to the manufacturer. This is an on-going expectation and to be maintained weekly.

Central Warranty Administrator Requirements:
  • High School Diploma or equivalent.
  • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
  • Previous automotive warranty experience a plus
  • Decisiveness and attention to detail.
  • Proficiency with necessary technology, including computers, Microsoft Office, etc.
  • Polite, professional and strong attention to detail
  • Ability to work well with others and maintain appropriate communications with multiple dealerships

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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