Would you like to join a growing, compassionate team of people who share a vision for a brighter future?El Futuro is the leading provider of behavioral health treatment to Latino families in North Carolina.Our mission is to nurture strongerfamiliasto live out their dreams.
El Futuroisseekinga full-time, 30 hours per week,Walk-in Clinic Assistanttoensure that theWalk-inClinic(WIC)environment is pleasant and welcoming; theyassistclients with virtual appointments,maintaindocumentation, and provide back-stop support to the Clinic Operations team.
Starting pay is $19.00 per hour.El Futuro provides employer paid medical, dental, vision, life, and long-term disability; 403B matching; generous PTO and paid holidays; paid family medical leave; paid parental leave; and stipend and paid time off for professional development.
This is an in-personposition,workinga regular schedule of 30hours per weekin the Durham office, with occasional work time in the eveningand occasional workin the Siler City office.The regular schedule is Monday and Friday 9:00-3:30, Tuesday*8:00am-3:00pm, Wednesday and Thursday8:30am-3:00pm.Must be available for Friday morning meetings 9:00-11:00am.*Tuesdays start with the pick-up ofthe weeklyfood donation from Panera.
ESSENTIAL FUNCTIONS
TheWalk-in Clinic Assistantperforms a wide range of functions including, but not limited to the following:
- Ensure the waiting room is clean and tidy.
- Prepare coffee, snacks, and other beverages and set-up at front door; clean-up table and package snacks at end of WIC.
- Pick-up food donation fromPaneraBreadeach Tuesday,location:3301 Watkins Rd, Durham.
- Greet clients and visitors as they enter the clinic, answer questions, and provide guidance or directions.
- Upon arrival, collect client informationusing the sign-in sheet and assign eachclienta buzzer.
- Provide excellent customer service to clients in the waiting room.
- Assistclients to connect to Zoom when their appointment is in-person, but their Clinician is virtual.
- Complete client documentation viaDocuSign.
- Conduct client satisfaction surveys.
- Provide back-stop coverage for clinic administrative positions, such as Front Desk, Access Coordinator, and Centralized Scheduler, inDurham and Siler City.
- ProcessMedicalRecordsrequests
- Assistwith filing and otherprojects asassigned.
EDUCATION and/or EXPERIENCE
- High school diploma, GED, or equivalent experience.
- Minimum of 2 years of experience working in administrative or clinicalassistance, customerserviceor related field.
- Experience working with the Latino community, preferred.
KNOWLEDGE, SKILLS, ABILITIES
- Required: Bilingual fluency in spoken and written Spanish and English.
- Able to communicate with clients and colleagues in a professional, warm, and sensitive matter.
- Demonstrated flexibility, creativity, and adaptability to accommodate evolving client and organizational needs.
- Ability to manage multiple tasks and priorities with attention to detail.
- Able to work independently and collaboratively as part of a multidisciplinary team.
- Proficient in Microsoft Office and electronic medical records systems.
- Alignment with El Futuro's mission to nurture strongerfamiliasto live out their dreams.
- Alignment with El Futuro's values: Calor Humano, Trust, Resilience, Belonging, and Community.
WORK ENVIRONMENT
- In-person role in Durhamoffice;includes attendance at team and El Futuro in-person meetings or events.
- Provideback-stopcoveragetoSilerCity clinic.
- Work schedule includes availability toworkoccasional evenings and weekends.
To apply,submitacover letter and resume.
El Futuro is an Equal Opportunity Employer and does not discriminateinits employment decisionson the basis ofany protected category. El Futuro is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together witha commonpurpose. We encourage candidates from all backgrounds to apply.